Role Description The Contact Center Engineer is responsible for designing, implementing, and maintaining the organization's contact center technology infrastructure. Working within a collaborative engineering team, this role plays a key part in delivering seamless omnichannel customer experiences through cloud-based CCaaS platforms, telephony integrations, and CRM connectivity. The ideal candidate brings hands-on experience with modern contact center platforms — particularly Genesys Cloud — and a strong ability to translate business requirements into reliable, scalable technical solutions. This position operates with a moderate degree of independence while partnering closely with IT, operations, and customer experience stakeholders. Qualifications - Bachelor’s degree in computer science, information technology, telecommunications, or a related field — or equivalent combination of education and experience - 2–4 years of hands-on experience in contact center engineering, telecommunications engineering, or a closely related IT infrastructure role - Demonstrated experience administering or engineering at least one enterprise CCaaS platform (Genesys Cloud strongly preferred) - Proven track record integrating CCaaS platforms with CRM applications via APIs - Experience with SIP/VoIP protocols, PSTN connectivity, SBCs, and carrier management is a plus - Experience with UCaaS platforms including Webex cloud calling is a plus Requirements - Design, deploy, configure, and maintain CCaaS platforms including TrueBlue’s Genesys Cloud implementation - Build and optimize inbound/outbound call flows, IVR trees, ACD routing strategies, and skill-based routing configurations - Manage omnichannel routing across voice, chat, email, SMS, and social messaging channels - Coordinate deployment of feature updates and perform vendor change management activities - Monitor system health, availability, and performance using platform; respond to incidents and escalate as appropriate - Administrate user access, roles, and permissions - Develop, configure, and maintain CRM integrations with Salesforce, ServiceNow, Zendesk, and internal homegrown CRM applications via REST/SOAP APIs, webhooks, and middleware platforms - Build screen-pop, click-to-dial, and embedded softphone integrations between CCaaS platforms and CRM systems - Implement CTI (Computer Telephony Integration) solutions and ensure accurate data synchronization between contact center and CRM platforms - Collaborate with development teams on custom API connectors, data transformation logic, and event-driven workflows - Build and maintain real-time and historical reporting dashboards, support wallboard and supervisor monitoring configurations - Assist with call recording, Quality Management (QM), and Workforce Management (WFM) platform configurations - Ensure contact center systems adhere to security, compliance, and data privacy standards - Document technical configurations, architecture diagrams, runbooks, and change management records - Serve as a Tier 2/3 escalation resource for contact center platform issues; partner with vendor technical support as needed - Work with contact center operations leadership to gather requirements, assess impact of changes, and deliver solutions aligned to business objectives - Evaluate emerging contact center technologies (AI/virtual agents, conversational IVR, real-time transcription, sentiment analysis) and provide recommendations - Participate in on-call rotation Benefits - 6 paid holidays - 1 paid floating holiday - Up to 20 days of Paid Time Off per year - Medical/Dental/Vision insurance - Company-matching 401(k) - Employee Stock Purchase Program - Other programs and perks

• Build and lead strategic relationships with key influencer customers across regions to drive long-term sales influence. • Set and execute the influencer strategy, targeting existing priority firms while identifying and cultivating new firms and individuals to expand influence. • Serve as the technical subject matter expert, providing code, standards, and solution guidance to consulting engineers, end users, and sales teams. • Identify customer needs and market opportunities by leveraging customer insights, market trends, and competitor research to prospect and shape demand. • Manage opportunity flow, ensuring sales opportunities are identified, reported, tracked in Salesforce, and passed to the appropriate sales owners. • Create and maintain key influencer account strategies, measuring customer perception, team credibility, and overall impact of influence efforts. • Act as an industry thought leader and customer advocate, sharing market insights internally, representing the company externally, and aligning influence activities with business targets.

Role Description The Business Application Tech - Affordable Experience will work cooperatively with our associates, internal resources, and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner, the Business Application Tech - Yardi Affordable will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving. Duties and Responsibilities - Application Support - Provide expertise with our affordable property management software systems to issues timely for our customers and team members. - Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestors. - Utilize service desk software to manage incidents and service requests. - Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate. - Manage user expectations through constant communication in a courteous and professional manner. - Partner with all application vendors and escalations of critical or stalled issues and roadmap alignment. - Testing of application upgrades and custom reports. - Creation of custom articles to provide tools for our associates to resolve their issues without needing to engage with IT. - Partnering with other teams within the department to look for efficiencies and process improvement opportunities. - Property Setup - Configure affordable Projects and related setup as new properties are onboarded in Yardi Affordable. - Develop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mix. - Create checklists so progress can be clearly measured and communicated to Operations team. - Rent/UA Changes - Enter affordable rent changes as needed per client request and in compliance with applicable management agencies. - Income Limit Updates - Partner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in compliance. - All other duties as assigned. Qualifications - High school diploma or GED required, college education or equivalent certification path preferred. - Minimum (2) years of experience supporting Yardi affordable property management in a support position. - Knowledge of affordable housing programs (HUD, LIHTC, HOME) required. - HCCP/COS certification or equivalent a plus. - Strong Microsoft Office skills including Excel spreadsheet generation and management. - Knowledge of basic accounting principles a plus. - Experience working in a fast-paced support environment, keeping track of multiple simultaneous priorities. - Effectively communicate (written and verbally) with individuals at all organizational levels. - Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required. - Strong organization skills including prioritization of tasks and attention to detail. - Proven ability to manage multiple assignments under tight deadlines. - Function well in a team as well as a setting with limited supervision. - Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills. - Strong interpersonal skills-including verbal, written communication skills and excellent listening skills. - Excellent track record of delivering accurate, high-quality, enterprise grade solutions. - Commitment to excellent customer service for internal and external customers. Benefits - Medical, dental, vision insurance. - Pet insurance. - Life insurance and identity theft protection. - Paid sick and vacation time. - 401(k) plan with company match. - Flexible Spending Accounts (FSAs). - Employee Assistance Program (EAP). - Additional perks: Service award days, floating holiday, early earned wage access and more. Additional Information This position is contingent upon passing a background check, employment verification, and drug screening. CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law. We are an Equal Opportunity Employer and encourage all qualified candidates to apply.

Role Description We are seeking a Senior Engineer - Transformer Application to join our Grid Services team! As a Senior Engineer - Transformer Application, you will ensure the design and development of high-quality main power transformer and distribution transformer solutions that meet customer specifications and industry standards. The ideal candidate will have a strong technical background in electrical engineering, experience in power systems and high voltage substations, and a commitment to delivering innovative and reliable products. - Review customer specifications during bid stage, ensuring third party manufacturer transformer design packages meet and/or exceed technical requirements and applicable standards. - Identify clarifications and deviations to customer specifications. - Support sales on technical discussions with customers. - Identify and recommend design changes to improve competitiveness and ensure consistency of third party designs for each customer. - Assist and support the engineering team in technical execution throughout quote and project lifecycles. - Serve as the technical liaison between the company, customers, and third party manufacturers, ensuring clear communication of specifications and expectations. - Manage project timelines, deliverables, and documentation, ensuring compliance with both internal and external requirements. - Make joint and solo calls to customers and manufacturers. - Interface with customers and transformer manufacturers for resolution of technical problems. - Provide a unified point of contact and technical expertise for products being designed and manufactured across multiple third party manufacturers. - Promote value-add of the assigned products in competitive situations. - Participate in ongoing training to maintain technical competency in product and complementary product areas. - Contribute to the development, review, and approval of proposal packages, work scope definitions, cost estimates, engineering schedules, and technical documentation for quotes and projects. - Understand market conditions, competitive forces, and identify areas for growth. - Understand industry trends and technical developments that affect target markets. - Maintain excellent relationships with vendor product managers and other selling resources. - Provide basic transformer training to junior staff and customers when required. - Research customer needs and stay current on product and application information, demonstrating sound product solutions for customers. Qualifications - Bachelors’ Degree - Engineering or related field required; Master's Degree preferred. - 7 years required, 10 years preferred of experience in high voltage main power transformers and distribution transformers. - 5 years required, 7 years preferred technical experience in high voltage substations. - 5 years required, 7 years preferred experience in the Transmission, Distribution, or Power Generation industry. - 5 years required, 7 years preferred experience reviewing technical drawings including electrical schematics, one & three-lines, etc. - 5 years required, 7 years preferred power transformer manufacturing knowledge and experience. - Proven experience in electrical power systems, particularly in power transformer design and application. - Strong understanding of industry regulations and safety standards pertaining to electrical and power engineering. - Maintain expertise in main power transformer and distribution transformer products. - Leadership – ability to formulate and communicate clear vision and sense of direction and mobilize people. - Communication – ability to pass messages using different channels (verbal and written). - Facilitating – ability to organize and facilitate multidisciplinary teams through structured workshops (strategic sessions, Kaizens, problem-solving sessions). - Change management – ability to communicate a need for change, create all necessary conditions for successful change, and overcome different forms of resistance. - Coaching – ability to coach people to develop their skills and abilities to achieve agreed-upon objectives. - Training – ability to identify and formulate training needs and assure training execution and follow-up. - Ability to travel 0% - 25%. Requirements - This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. - For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. - For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Benefits - Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. - Additional details about benefits are available. Company Description At Wesco, we build, connect, power, and protect the world. As a leading provider of business-to-business distribution, logistics services, and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.