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ezCater is the world’s largest online marketplace for business catering.
Principal Technical Program Manager, Nova Program
Location
Massachusetts
Posted
6 days ago
Salary
$188K - $284K / year
Seniority
Lead
Job Description
Principal Technical Program Manager, Nova Program
ezCater
• Drive each workstream through milestone planning, baseline, and replan cycles; ensure capability milestones, dependencies, and target dates are clearly documented and current. • Manage the critical path and surface schedule risk early; partner with workstream tech leads to negotiate trade-offs when a milestone slips. • Maintain the Work Breakdown Structure (WBS) from workstream → capability → milestone, and keep the program schedule and goals-to-milestones mapping in sync. • Identify and track cross-workstream dependencies (e.g., User/Identity ↔ Payments on user-payment-method association; MDM ↔ User/Identity on user authority; Golden Path ↔ every downstream workstream on the cookie-cutter service template). • Drive stub/contract-first patterns so workstreams can move in parallel rather than serially; escalate to the Core Team when a dependency becomes a blocker. • Run the cadence (working sessions, design reviews, integration checkpoints) needed to keep dependencies from slipping. • Maintain the program-wide view of resourcing across all workstreams — FTE allocations, contractor placements (BairesDev, Slalom, and others), and open roles — and keep the picture current as workstreams ramp. • Surface resource bottlenecks early: where a workstream is under-resourced for its scope, where a critical hire is gating downstream velocity (e.g., AI DX Lead, Platform SEM, workstream tech leads), and where contractor capacity is outpacing the team’s ability to absorb it. • Partner with workstream tech leads and the hiring side of the org to coordinate onboarding of new FTEs and contractors — ensuring access, ramp plans, and first assignments are in place so people are productive in weeks, not months. • Track contractor engagements (start dates, end dates, scope, renewal decisions) and ensure transitions in and out of the program don’t leave knowledge gaps. • Own the Nova program Heartbeat report (biweekly written status to stakeholders) and the weekly executive roll-up — assemble inputs from workstream leads, draft, and publish. • Maintain the RAID log (Risks, Assumptions, Issues, Dependencies) and the risk register; ensure risk owners are named, mitigation plans are current, and escalations happen on time. • Run the Core Team cadence: agendas, decisions, action items, follow-through; make sure decisions are documented and reachable. • Communicate program status and risks honestly — to workstream leads, the Core Team, and (where appropriate) ELT stakeholders. • Operate the scope and schedule change control process: classify changes (within-milestone, cross-workstream, program-level), route them to the right decision authority, and document outcomes. • Maintain the program decision log; ensure architectural and program-level decisions are recorded and accessible. • Steward the program-management artifacts (schedule, RAID, risk register, communications plan, stakeholder register) so they remain trustworthy operating tools rather than wallpaper. • Coach new workstream tech leads through milestone planning and the Nova program rhythm; help them produce a credible baselined milestone plan within their first 4-6 weeks. • Identify and fix friction in the program operating model — meeting overhead, status reporting load, tooling gaps — so workstreams spend their time building, not reporting. • Facilitate planning and timing of transitions as Nova workstreams move from dedicated (or hybrid) program staffing back into the permanent Pillars and Pods organizational structure — typically once a workstream’s initial services are production-operational and out of intensive build. • Partner with Pillar leadership to identify the right transition point per workstream, sequence transitions so they don’t collide with Pillar BAU commitments, and confirm receiving Pods are ready (capacity, on-call, ownership clarity). • Coordinate the handoff itself: service ownership, documentation, on-call rotations, backlog transfer, and any residual Nova-program obligations — so nothing falls between Nova and the receiving Pillar. • Maintain a forward view of upcoming transitions in the program schedule so they are planned for, not surprises.
Job Requirements
- 10+ years as a technical program manager on platform or infrastructure programs.
- Direct experience on at least one large monolith-to-microservices or major platform re-architecture program — running the schedule, dependencies, and cross-team coordination, not just status reporting.
- Strong technical fluency: comfortable reading architecture diagrams, OpenAPI specs, event schemas, and sequence diagrams; able to hold their own in a room with staff and principal engineers.
- Demonstrated ability to drive integrated schedules across 8-15 parallel workstreams with hard dependencies, in environments where work is genuinely being designed and re-planned in flight (not waterfall delivery against a fixed plan).
- Experience managing resourcing and staffing across a multi-workstream program — tracking allocations, surfacing bottlenecks, and onboarding a mix of FTEs and contractors at pace.
- Experience handing program-built capabilities back to permanent product/engineering teams — understands what makes a clean transition versus one that leaves orphaned services and unhappy receiving teams.
- Excellent written communication: can draft a clear, honest, two-page program status that an executive will actually read.
- Practiced in modern program tooling (Jira, Linear, Smartsheet, Asana, or equivalent), and comfortable working in Google Workspace and Slack as the daily medium.
- Comfortable with AI-first ways of working: uses Claude, Gemini, or comparable tools as a daily part of how they draft, analyze, and synthesize.
- Bias to action; opinionated about how programs should run; willing to push back on the Core Team when the data calls for it.
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
Benefits
- Market competitive salary
- Stock options that you’ll help make worth a lot
- 12 paid holidays
- Flexible PTO
- 401K with ezCater match
- Health/dental/FSA
- Long-term disability insurance
- Mental health and family planning resources
- Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- A tremendous amount of responsibility and autonomy
- Wicked awesome co-workers
- Employee meal program (and many more goodies) when you’re in our office
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