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Lightfully Behavioral Health

Kindness and Compassion meet Clinical Evidence: Personalized Mental Health Treatment for Adults and Teens.✨

Mental Health Program Coordinator

Technical Program ManagerTechnical Program ManagerFull TimeRemoteMid LevelTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

17 days ago

Salary

$23 - $30 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Mental Health Program Coordinator

Lightfully Behavioral Health

Role Description The Virtual Program Coordinator (VPC) supports the daily operations of virtual-specific programs. This role provides both support to clients and Client Care Specialists, ensuring that daily operations run smoothly. The Virtual Program Coordinator acts as a leader to more junior staff and provides direct assistance to program leadership. - Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”). - Supports clients' physical and psychological safety throughout daily operations of assigned program. - Completes accurate and timely documentation, to include any interactions and communications with clients. - Provides general milieu management. - Manages client scheduling needs. - Completes and submits program-related reporting to senior leadership staff. - Coordinates client case management needs within the virtual team, including coordination with Outreach, Client Care Specialists (CCS), and Primary Therapists. - Assists with the scheduling of CCS group note coverage. - Assumes duties of staff who are not present as appropriate to meet program goals. - Provides guidance and leadership to CCS in a motivational and encouraging fashion with a focus on creating and maintaining an inclusive, collaborative, and welcoming work environment. - Coordinates and leads on specific projects as assigned by Virtual Program Manager. - Conducts client admissions and discharges as outlined by LBH policies and procedures, including providing support and orientation to new clients as they adjust to the milieu. - Attends meetings and training as assigned. - Contributes to a positive, productive, and accepting work environment, treating all staff and clients with respect, dignity, and empathy. - Provides one-on-one assistance to clients in crisis as directed by the clinical team and the client’s plan of care. - Assists with clients in a pleasant, professional, and efficient manner. Seeks assistance of licensed staff when needed. - Leads/Co-leads and facilitates groups (as appropriate to licensure). - Performs all other duties, as assigned. - Due to the essential functions of this job, arriving for your shift on time is an essential requirement. Qualifications - High School Diploma or GED required; Bachelor's Degree preferred. - 1+ year of related experience. Requirements - Excellent organizational and time management skills. - Proficient computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint. - Ability to navigate HIPAA compliant telehealth platforms and Electronic Medical Record systems. - Ability to communicate and write clearly and professionally. - Ability to speak English fluently; ability to speak Spanish, preferred. - Ability to maintain confidentiality. - Must have the ability to communicate with individuals over phone and electronic correspondence. - May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs. - Able to work for prolonged periods sitting at a desk and working on a computer. Mental/Social Requirements - Must be able to demonstrate working effectively with and showing respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds. - Must demonstrate ability to navigate crisis and solve problems independently, using best judgment and critical thinking skills. - Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization. - Must utilize professional communication when addressing issues with clients or staff. Other Information - Must pass extensive background check. - Must have availability to work program-specific hours. - Must have ability to secure reliable WIFI. - This is a remote position and requires the ability to perform all duties and responsibilities at home. Benefits - Competitive compensation. - Medical, dental, and vision insurance. - Paid time off. - Self-care days. - 401(k) plan. - Continuing education and professional development opportunities. - Employee assistance program (EAP). - A supportive, mission-driven culture that values authenticity, connection, and integrity.

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