ezCater

• Call and email prospects to build leads and pipeline for managed accounts by leveraging outbound prospecting techniques • Achieve all input and output goals including contacts prospected, leads qualified, customer calls completed, meetings scheduled, and opportunities created • Qualify prospects by understanding their needs and use your knowledge about ezCater solutions to guide appropriate next steps • Partner with Account Executives to multi-thread into accounts, securing meetings with prospective decision makers • Work with other sales team members to ensure opportunities are understood and next steps are clearly defined via discovery and qualification calls • Accurately track activity and develop pipeline using a CRM, with the ability to leverage self-service reporting tools • Representing ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities • Other duties and responsibilities as assigned

• Own the quality standard, develop and maintain photo quality frameworks, style guides, and acceptance criteria. • Manage our freelance network and set quality/consistency standards. • Manage and develop a team of Photo Curation Specialists. • Evolve operations with a focus on automation and quality assurance. • Own photo metrics tracking and prioritize based on data. • Identify process gaps and redesign inefficiencies in photo flow. • Communicate the value of strong photo coverage to partners and collaborators. • Represent the discipline cross-functionally in various conversations.

• Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection. • Serve as the primary point of contact and strategic partner for your accounts after AE handoff, building trusted relationships with account admins and key stakeholders so ezCater has an active partner inside each account. • Conduct regular business reviews (in person and virtually) with accounts to align on goals, surface value delivered, and identify opportunities to deepen the relationship. • Escalate to cross functional partners when service, delivery, restaurant variety, and order accuracy issues arise, coordinating across internal teams on behalf of the customer. • Maintain accurate, up-to-date account records in Salesforce — including stakeholder maps, account health, risk factors, and next steps — so context is always visible and actionable. • Help refine the playbooks, signals, and model for how ezCater retains its most valuable Meal Program customers over time. • Advocate internally for product and service improvements based on direct customer feedback and usage patterns. • Use AI tools in your day-to-day work to prioritize accounts, personalize outreach, summarize customer feedback, and surface next best actions — while applying strong judgment and maintaining a high-quality customer experience.

• Lead delivery and technical quality across query serving, indexing, availability, and APIs • Set technical direction for the search stack, including architecture and ranking strategy • Own the freshness and correctness of the index and availability domain • Review designs, challenge assumptions, and help de-risk architecture • Build a culture of measurement, experimentation, and continuous improvement • Coach, develop, and grow engineers through direct feedback • Prioritize ruthlessly and sequence work to improve execution • Partner closely with product, data, AI/ML, and platform engineering

• Shape the end-to-end admin experience by designing across a complex, multi-product ecosystem, ensuring these experiences feel coherent, not cobbled together. • Define and refine problem spaces with Product and Ops partners, framing work around clear admin, decision-maker, and business outcomes rather than a backlog of feature requests. • Help set the roadmap, not just execute it - partnering with Product, Engineering, and Data to ground priorities in admin needs, business health, and the realities of running food programs at scale. • Lead discovery grounded in how businesses actually buy and manage food by partnering with Sales, Account Management, Support, and Research to understand the realities of enterprise procurement, program administration, and organizational complexity. • Design for multiple personas at once including decision-makers, billing leads, program admins, and corporate orderers - ensuring handoffs between roles and surfaces feel intentional, not accidental. • Raise the bar on interaction, systems, and visual design as you craft user flows, wireframes, high-fidelity mockups, and prototypes. Contribute to and advocate for our design system so admin experiences feel consistent, scalable, and accessible. • Use data and experimentation to guide iteration by collaborating with Analytics and Product to define metrics, design experiments, and interpret results. Use data and research to decide when to iterate, when to pivot, and when to invest in foundational UX improvements. • Facilitate alignment across disciplines and teams by running workshops, critique sessions, and working sessions that help teams frame problems, explore options, and converge on impactful solutions. Bring partners along with clear storytelling and artifacts. • Use AI-powered tools to move faster across the design process, from early prototyping to research synthesis, and help raise the bar for how the broader team adopts them.

• Develop and execute strategic campaigns to increase marketplace customer retention and grow bookings through email, SMS, push notifications, and on-site messaging. • Design and continuously optimize customer onboarding flows that accelerate adoption for new customers. • Identify new activation milestones and build campaigns that reliably move users to them. • Maintain and optimize a comprehensive calendar of seasonal campaigns and promotions across the ezCater marketplace, aimed at driving incremental orders. • Analyze and translate data from various sources (eg. reporting dashboards, customer insights) into actionable insights, recommendations and strategic plans to enhance customer touchpoints, drive engagement, and improve conversion rates. • Identify areas for optimization and implement strategies to improve campaign effectiveness. • Use promotions effectively and cost-efficiently to change customer behavior. • Partner with the growth acquisition team to increase retention effectively and efficiently using paid media. • Utilize segmentation techniques to customize communications and marketing campaigns.

• Own our Enterprise Data Platform as a product — its capabilities, reliability, governance, cost, and readiness for AI and natural-language analytics • Define and continuously refine the platform’s vision and product strategy • Balance foundational work with high-leverage use cases across analytics, self-service, and AI • Own the definition of what makes a data product trusted and production-ready • Define how platform capabilities surface for users • Ensure the platform’s governed semantic models are the grounding layer for AI and natural-language analytics • Lead the move from the legacy environment onto the platform • Decompose work into small, estimable data-product units that ship quickly • Own platform health as a product promise — monitoring availability and resolving data incidents • Treat adoption as the job, measuring business impact and adjusting the roadmap accordingly • Define, instrument, and report the platform’s North Star and metrics • Operate as a peer to engineering and architecture, raising the bar for data-platform management

• Build and execute an Account Plan with the goal of acquiring net new orderers, locations, and product adoption, either in new or existing account relationships. • Own Account relationships from end to end, ultimately driving for full adoption and utilization of ezCater solutions. • Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment and account maintenance. • Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement/food for work challenges. • Drive and accelerate spend adoption by advising customers on best practices for using ezCater solutions. • Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption. • Relay market needs and requirements back to internal ezCater teams, including Product, Technical, and Category Management teams. • Represent ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities. • Other duties and responsibilities as assigned.

• Lead and scale a team of Managers of Strategic Account Executives who manage commercial accounts through the full lifecycle of acquisition, adoption, and expansion • Own pipeline, forecasting, Salesforce hygiene, and adherence to MEDDPICC for all deals on your team • Own the strategy for ezCater’s most complex and high-potential new customers and customer expansions • Partner cross-functionally with Marketing, Product, and Operations to improve customer experience and drive account growth • Bring data-driven sales leadership to the organization using KPIs and dashboards to manage performance • Serve as a senior point of escalation for strategic accounts and a key partner in account strategy and retention • Recruit, coach, and develop a high-performing leadership bench • Drive a culture of collaboration and innovation that improves team productivity and customer satisfaction

• Own the architecture for the Finance Technology platform, which includes pay-ins, payouts, invoicing, and tax calculation. • Define clear, well-versioned APIs and contracts for Finance Technology services. • Lead multi-quarter initiatives end-to-end. • Maintain a perspective on the financial technology landscape and lead technical evaluation. • Be a leader in Finance Technology's continued innovation and experimentation. • Partner with senior technical leaders across ezCater to align on shared patterns and standards. • Lead through collaborative design. • Partner with Platform Engineering on shared service patterns. • Act as a technical multiplier through design reviews, code reviews, and mentorship. • Be part of an on-call rotation and lead the team in triaging and investigating issues.