ezCater

• Lead Enterprise Data Platform product strategy in partnership with Engineering • Identify and quantify platform value by understanding current-state friction and future-state needs • Make Enterprise Data Platform and Hub vision real by turning it into an actionable roadmap • Own and evolve a multi-quarter Data Platform roadmap balancing foundational work with high-leverage use cases • Enable ML and Data Science on the platform by ensuring it supports model development and deployment needs • Turn cross-functional needs into reusable platform capabilities • Translate platform needs into clear technical requirements • Drive cross-workstream execution for platform initiatives • Act as a peer to Data Engineering and Architecture • Deliver, measure, and iterate on platform capabilities • Increase adoption and track outcomes for platform usage • Be the authoritative expert on our Enterprise Data Platform

• Take a lead role in designing and building services and features that will drive the transformation of our finance tech stack, in collaboration with Staff Engineers and Product. • Act like an ezCater owner and a software craftsperson, striking a balance of quality and speed while delivering customer impacting features. • Mentor developing engineers and contribute to engineering excellence across the organization. • Be part of an on-call rotation that we work to make as uneventful as possible • Have fun building meaningful software with awesome people.

• Own pod-level GTM strategy and execution for new features and enhancements across invoicing, billing, payments experience, and expense/procurement integrations. • Define and evolve positioning and messaging for our admin financial workflows, clearly articulating value to enterprise admins, finance, and procurement stakeholders. • Competitive intelligence & differentiation: maintain a live view of how critical market competitors handle admin portals, invoicing, expense integrations, and procurement; and translate those insights into clear differentiation, objection handling, and roadmap input for leadership and cross-functional partners. • Support product-led growth initiatives in partnership with Product and Lifecycle Marketing, including in-product messaging, experiments, and campaigns that drive adoption and expansion. • Partner with Product and Design to influence roadmap priorities with customer, market, and data-driven insights. • Enable customer-facing teams (Sales, CS, Support) with playbooks, talk tracks, battlecards, Sales decks, and training to help them position and sell our admin financial workflows confidently. • Measure and report impact of your launches/campaigns and PLG initiatives, using data to iterate on GTM plans and improve activation, usage, and retention. • Act as the voice of the customer: analyze customer interviews and research, win/loss analysis, and customer feedback to represent enterprise needs back to Product and GTM stakeholders. Use these insights to influence roadmap priorities and refine messaging and enablement.

• Report to our Director, Communications and Content, within the Marketing team, and work closely with many stakeholders across the business. • Develop and lead internal comms initiatives that keep us informed and connected during rocketship growth. • Manage an internal comms editorial calendar, aligning with other business partners and using it to deliver communications relating to ezCater’s business strategy and culture, people priorities, and change communication. • Figure out what we want and need to say, when to say it, and how to say it across internal channels (company meetings, email, Slack, events, Confluence). • Create innovative ways to communicate that inform and motivate employees by trying and tracking new channels, content, and media. • Be completely plugged in to every part of the business, building strong relationships in every department, and always seeking out the most inspiring stories. Share them in a way that best excites and engages the ezCater team across internal channels.

• Develop and maintain a People Compliance roadmap across areas • Support preparation and submission of federal employment reports • Monitor federal, state, and local employment laws and regulations • Build and maintain SOPs and documentation • Establish and maintain a central repository for people-related policies • Define and track attestations and acknowledgements • Ensure core people systems are configured in alignment with policy and compliance requirements • Partner with HRIS, People Analytics, and IT/Security to define and monitor controls • Design, execute, and maintain an auditing cadence across people systems • Serve as a first-line escalation point for People-related compliance issues • Partner with Legal, Security, and Procurement on due diligence and ongoing monitoring

Role Description We’re looking for a versatile, analytically minded digital marketer to support and advance our SEO/GEO and Paid Search programs. This role blends on-page and content-focused SEO work with meaningful contributions to paid search execution, performance analysis, and test management to help move the business’ overall Search program forward. The ideal candidate has a solid grasp of SEO and/or SEM fundamentals, a strong comfort level working with data across multiple platforms, and a proactive point of view that moves beyond reporting to identifying insights and opportunities for performance. Success in this role requires strong cross-functional collaboration, clear communication, and the ability to partner effectively with teams across content, analytics, and operations. You should thrive in a fast-moving environment, be eager to learn new channels and tools, and feel confident contributing ideas that help improve performance across our acquisition efforts. What You'll Do: - SEO / GEO - Conduct keyword and prompt research, including mining, segmentation, and mapping. - Perform competitive and gap analyses to identify opportunities for visibility and growth. - Execute on-page optimizations (metadata, internal linking, content structure). - Support content strategy through research, ideation, and ongoing performance insights. - Pull and synthesize performance data from GA4 and other analytics/SEO tools to develop initial reports. - Assist with content-side SEO/GEO execution and optimization. - Work within CMS workflows and apply basic HTML/CSS/JavaScript as needed for light optimization tasks. - Leverage generative AI tools for research, ideation, prompt development, and content support. - Collaborate cross-functionally with content, analytics, operations, and other teams to drive cohesive execution. - Paid Search - Assist with campaign builds and structural setup, including support for large-scale initiatives. - Maintain ongoing campaign hygiene/identify opportunities for improvement, including negative keyword management and ad copy refreshes. - Pull, clean, and organize data from multiple platforms; translate findings into actionable insights. - Provide informed POVs on performance trends and opportunities, not solely raw reporting. - Support test management, including monitoring test performance against hypotheses and keeping track of test progress. - Collaborate cross-functionally to ensure paid search aligns with broader business objectives. Qualifications - 1-2+ years of experience in Marketing or similar function - Strong understanding of core SEO best practices (on-page, content optimization, keyword research) - Experience working with analytics tools such as GA4, Google Search Console, and third-party SEO platforms (e.g., Semrush, Ahrefs, Moz) - Familiarity with paid search platforms and campaign management fundamentals (Google AdWords, Microsoft Ads, Search Ads 360) - Strong analytical and problem-solving skills - Clear, concise verbal and written communication - Ability to form and communicate a point of view based on data - Proactive mindset with the ability to identify opportunities and recommend improvements - Detail-oriented approach to reporting, QA, and campaign hygiene - Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable. Requirements - The national total target cash compensation range for this position, including base salary and bonus target, is $56,000–$73,000 annually. - Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). - ezCater does not sponsor applicants for work visas or legal permanent residence. Benefits - Market competitive salary - Stock options that you’ll help make worth a lot - 12 paid holidays - Flexible PTO - 401K with ezCater match - Health/dental/FSA - Long-term disability insurance - Mental health and family planning resources - Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office - A tremendous amount of responsibility and autonomy - Wicked awesome co-workers - Employee meal program (and many more goodies) when you’re in our office - Knowing that you helped transform the food for work space Company Description ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

• Serve as lead product counsel from ideation through launch and lifecycle management. • Ensure the provision day‑to‑day of high-quality, efficient and solution‑oriented legal advice on product design, UX, data flows, and go‑to‑market strategies across web, mobile, APIs, and partner integrations. This will be executed both as a senior individual contributor and via close supervision of other lawyers on the ezCater in-house team. • Partner closely with the Assistant General Counsel for Litigation, Compliance & Insurance to identify emerging regulatory considerations or constraints that could impact product development and together to devise creative, business‑aligned options. • Manage the Company’s position and use of in-product disclosures, terms, UX flows and customer/partner messaging (including for example content featured in help centers, in-product review features or other feedback mechanisms) to manage risk while preserving a high quality user experience. • Partner closely with the Director and Managing Counsel, Commercial on all terms of use governing product features and use by customers, partners and other third parties of ezCater’s products. And support, as needed, the Commercial team in product descriptions and positioning to support B2B sales. • Design, develop and rollout to key stakeholders a legal approval process for new and materially changed product features and design elements. • Help architect, in collaboration with other senior lawyers and the Chief Information Security Officer, data governance policies, standard operating processes including monitoring of compliance with the same, including data security and privacy standards, as well as retention. • Help lead with other internal legal and non-legal stakeholders the development of the Company’s next generation Privacy Program, including responsibility over Privacy Policy terms, internal guidance to ensure Privacy standards are upheld within existing and new Product features and partnering with the Compliance team to oversee the inhouse team’s ongoing development of Privacy subject matter expertise to support privacy advice across the business (e.g. employee data, B2B deals, third party integrations and data sharing). • Proactively acquire and maintain up-to-date expertise in the evolving landscape of AI-features in product design, both back-end and customer facing. • Lead the enhancement and ongoing maintenance of the inhouse team’s knowledge base regarding competitor and comparators’ product features as it pertains to areas of legal risk and compliance. • Develop and deliver training and enablement for product managers, designers, engineers, and other business partners (e.g. sales leaders) on key product attributes and legal concepts (e.g., consumer protection, marketing and claims, terms structure, regulatory focal areas). • Support in conjunction with other lawyers on the in-house team, legal review of marketing and communications. • Support as needed ezCater’s strategic defense of claims in litigation or engagement with regulatory agencies at the local, state and/or federal level. • Contribute to legal department initiatives to improve process, tooling, templates, and knowledge management, including playbooks and self‑service resources.

• Own the onboarding process for high value emerging brands between 11-75 locations. • Execute a consultative sales approach to identify caterer pain points that can be solved through our full suite of solutions. • Drive consistent pipeline growth by strategically managing daily outreach targets across calls and emails, ensuring high-quality prospect engagement. Take ownership of efficiently qualifying and educating prospects to accelerate conversion and maximize performance outcomes. • Conduct effective sales presentations telling a compelling story, highlighting ezCater’s value proposition, while aligning with the potential CPs needs/wants. • Initiate continual follow-up while providing engaging content to keep prospects in an active sales process. • Educate partners on insights and best practices for how to best optimize their catering program. • Collaborate cross-functionally with our Strategic Accounts, Partner Operations, Marketing, and Menus teams to ensure new partners are supported and set up for success. • Conduct a high volume of prospecting and outbound outreach to engage decision making contacts at high value brands. • Own outreach and strategic relationship building at key industry events such as Catering Growth Forum. • Build relationships with key decision makers and set brands up for success and growth on ezCater. • Be required to travel up to 25% of the year; this includes Sales Kick Off, Together Weeks, and customer visits/ conferences when applicable.

• Define the vision, strategy, and roadmap for ezCater’s Integration Platform with one overriding objective: dramatically compress the time it takes to build, launch, and scale integrations with any third party. • Design and deliver core platform capabilities—reusable connector framework, integration modeling, event-driven messaging, business-process orchestration, failure handling, reconciliation, credential management, and observability—so that product teams can stand up new integrations in days or weeks instead of months. • Prioritize the corporate-customer integration surface (procurement, expense management, HRIS/SCIM, SSO, analytics delivery) as the highest-impact acceleration target, directly enabling faster enterprise sales cycles and onboarding. • Define and build the business-process orchestration layer: a platform capability that composes individual integrations into cross-domain workflows (e.g., corporate customer onboarding that coordinates roster sync, policy setup, procurement connection, and SSO provisioning as a single managed process with visibility into state, progress, and failures at every step). • Create a commercial-grade developer experience—integration catalog, developer documentation, self-service onboarding, sandbox environments, and API reference—that lets both internal teams and external partners integrate with minimal hand-holding. • Build an operational UI for integration health monitoring, issue tracking, alerting, and escalation, giving operations teams real-time visibility and reducing mean-time-to-resolution across all active integrations. • Establish a library of configurable, composable connectors and data-mapping templates that eliminate repetitive engineering work and turn each new integration into a configuration exercise rather than a development project. • Partner closely with the corporate-customer, supplier, and delivery product teams to understand their integration backlogs and ensure the platform directly unblocks their highest-priority partner requests. • Drive the migration of existing integrations from ezRails onto Nova, prioritizing based on business impact and using each migration as an opportunity to prove and refine the platform’s acceleration capabilities. • Own and obsess over time-to-integrate as the platform’s north-star metric, alongside integration reliability, platform adoption, and partner satisfaction. • Tell a compelling story using research and data to evangelize the roadmap internally and with key partners, making the case that integration velocity is ezCater’s competitive edge. • Travel to Boston quarterly for planning and business reviews. • Have fun building impactful platform infrastructure with awesome people.

• Develop definitional protocols to identify trust-breaching customer experiences and to recommend optimal response strategies along with communication. • Transform policy into action by developing SOPs, response scripts, and centralized tracking systems for the team. • Hire, lead, and scale a Trust & Safety team tasked with policy enforcement, dispute support, and network health compliance. • Establish processes for monitoring by type and frequency trust-breaching incidents and prepare periodic reports to leadership regarding overall state of Marketplace Trust. • Design Trust Policies as appropriate to govern marketplace participation by Restaurant Partners and and other third parties critical to quality customer experience and develop internal training and monitoring processes to ensure compliance with policies. • Lead and keep up to date on product feature benchmarking across relevant comparator companies and stay knowledgeable on developing marketplace Trust standards and best-in-class Trust solutions & communication strategies across both B2C and B2B ecosystems. • Act as the internal voice for how Trust and Safety will evolve alongside AI adoption, ensuring our vision for AI maintains consumer sentiment and safety. • Establish clear boundaries and shared standards across Sales, Marketing, Operations, and Product to ensure policy enforcement is consistent and frictionless. • Bring or swiftly develop expertise in health and safety expectations in food and third party delivery to advise on potential relevant marketplace strategies and potential product signals or features to help establish customer Trust in quality & safety. • Act as liaison between legal compliance functions and product team members as regulatory landscape on third party food platforms/delivery companies evolves. • Support, as needed, Fraud and Security Teams to solution Trust-building back-end strategies and front-end requirements or UX features. • Provide experienced, best-in-class advice on response strategies to trust-breaching events, including meeting with and helping draft communications to key Enterprise customer stakeholders or National-scale Restaurant Partner brands. • Lead internal fact gathering, as needed, to support legal’s investigation into actual or potential disputes arising from trust-breaching events or escalations, including communication with Public Health agencies where needed. • Periodically attend and potentially participate in external Trust and Safety/Marketplace Risk Conferences and other external industry events.