• Identify and prioritize automation opportunities: Partner with stakeholders to understand workflows, gather requirements, and continuously prioritize automation work based on impact (time saved, cost reduced, reliability improved). • Design end-to-end automation: Select the right tools and patterns - serverless jobs, schedulers, cloud-native services, scripts, or AI-assisted workflows - and build solutions from first trigger to final outcome. • Build across the modern data stack: Create and maintain automations spanning AWS, Azure, and Snowflake, integrating with APIs, data pipelines, and internal services. • Engineer production-ready jobs: Write clean, reliable automation code using Python, SQL, C#, and TypeScript/JavaScript while handling scheduling, retries, logging, alerting, and failure modes. • Leverage AI where it makes sense: Build automations both with and without AI integrations - using AI to accelerate classification, enrichment, validation, or decision-making when it delivers clear benefits. • Drive measurable outcomes: Ensure every automation delivers value: track usage, validate impact, tune performance, and iterate or retire workflows based on real results. • Hunt for efficiencies: Proactively spot manual steps, brittle processes, or expensive workflows and replace them with faster, cheaper, more reliable automation. • Raise the bar for everyone: Document patterns, share reusable components, and help teams think more systematically about automation, creating systems instead of one-off scripts.

• As the AI & Automation Technical Lead at Myriad360, you will be the primary technical owner and builder of AI- and automation-powered solutions across the company, reporting directly to the CIO of a mid-sized IT value-added reseller. • Partner closely with leaders and department heads to identify high-impact opportunities, define requirements, and deliver solutions that reduce friction, improve quality, and accelerate operations across functions. • Work within our Microsoft 365–centric environment and leverage existing platforms, including Microsoft Power Platform, ChatGPT Enterprise, Stack AI, and Zapier. • Design and implement AI-powered workflows, agentic workflows, AI agents, and retrieval-augmented generation (RAG) pipelines, integrate them with our core systems, and coordinate with trusted third-party partners to execute against a shared backlog of AI and automation requests. • Complete ongoing security awareness training and comply with company policies to the requirements section.

• Systematize the GTM Motion: Partner with Sales and Marketing leadership to map out their workflows, identifying high-leverage opportunities to replace manual grunt work with automated precision. • Build "Hybrid" Automations: Design and maintain workflows that seamlessly blend low-code tools (Zapier, n8n, Retool) with custom scripts (Python, SQL) where flexibility is needed. • Develop Internal Tools: Use AI-assisted coding workflows (Replit, Claude Code) to rapidly build and deploy internal web apps that solve specific business problems (e.g., a custom lead scoring app or a renewal risk dashboard). • Orchestrate Data: Ensure data flows reliably between our core systems (Salesforce, HubSpot, Outreach, Snowflake). You will be the guardian of data integrity. • Experiment & Iterate: Act as the lab for the GTM org. Test new AI agents, enrichment tools, and APIs. If it works, scale it; if it doesn't, kill it and move on.

• Design, develop, and maintain automation solutions for infrastructure and operations • Create, modify, and maintain scripts using **PowerShell** (required), **Python**, and **Ansible** • Apply **Infrastructure as Code (IaC)** principles to system configuration and deployment • Maintain and enhance monitoring and alerting platforms (Grafana, Zabbix) • Integrate systems using APIs (REST, JSON, YAML) • Support virtualization platforms including **VMware** and **Hyper-V** • Troubleshoot complex system, performance, and automation issues in production environments • Collaborate with cross-functional teams on infrastructure projects and platform improvements • Maintain source control using **Git** and contribute to CI/CD pipelines where applicable • Document systems, processes, and automation workflows