• As the AI & Automation Technical Lead at Myriad360, you will be the primary technical owner and builder of AI- and automation-powered solutions across the company, reporting directly to the CIO of a mid-sized IT value-added reseller. • Partner closely with leaders and department heads to identify high-impact opportunities, define requirements, and deliver solutions that reduce friction, improve quality, and accelerate operations across functions. • Work within our Microsoft 365–centric environment and leverage existing platforms, including Microsoft Power Platform, ChatGPT Enterprise, Stack AI, and Zapier. • Design and implement AI-powered workflows, agentic workflows, AI agents, and retrieval-augmented generation (RAG) pipelines, integrate them with our core systems, and coordinate with trusted third-party partners to execute against a shared backlog of AI and automation requests. • Complete ongoing security awareness training and comply with company policies to the requirements section.

• Systematize the GTM Motion: Partner with Sales and Marketing leadership to map out their workflows, identifying high-leverage opportunities to replace manual grunt work with automated precision. • Build "Hybrid" Automations: Design and maintain workflows that seamlessly blend low-code tools (Zapier, n8n, Retool) with custom scripts (Python, SQL) where flexibility is needed. • Develop Internal Tools: Use AI-assisted coding workflows (Replit, Claude Code) to rapidly build and deploy internal web apps that solve specific business problems (e.g., a custom lead scoring app or a renewal risk dashboard). • Orchestrate Data: Ensure data flows reliably between our core systems (Salesforce, HubSpot, Outreach, Snowflake). You will be the guardian of data integrity. • Experiment & Iterate: Act as the lab for the GTM org. Test new AI agents, enrichment tools, and APIs. If it works, scale it; if it doesn't, kill it and move on.

• Design, develop, and maintain automation solutions for infrastructure and operations • Create, modify, and maintain scripts using **PowerShell** (required), **Python**, and **Ansible** • Apply **Infrastructure as Code (IaC)** principles to system configuration and deployment • Maintain and enhance monitoring and alerting platforms (Grafana, Zabbix) • Integrate systems using APIs (REST, JSON, YAML) • Support virtualization platforms including **VMware** and **Hyper-V** • Troubleshoot complex system, performance, and automation issues in production environments • Collaborate with cross-functional teams on infrastructure projects and platform improvements • Maintain source control using **Git** and contribute to CI/CD pipelines where applicable • Document systems, processes, and automation workflows

We are seeking a ServiceNow Workflow Automation Engineer who will be responsible for the hands‑on configuration, technical build, and automation development within the ServiceNow platform. This role will translate business and technical requirements into forms, workflows, business rules, automations, and integrations that support core county operations. You will work closely with internal teams, stakeholders, and implementation partners to ensure that solutions are scalable, maintainable, and aligned with platform best practices. Key Responsibilities - Configure ServiceNow modules based on defined business and technical requirements - Build and maintain forms, workflows, business rules, client scripts, UI policies, and automation - Develop and support integrations between ServiceNow and other county systems (REST, SOAP, IntegrationHub, MID Server) - Troubleshoot platform issues, perform root‑cause analysis, and contribute to testing cycles (UAT/SIT) - Create and maintain technical documentation, configuration records, and platform standards - Partner with the implementation team to validate technical feasibility, recommend best practices, and support release planning - Own assigned modules and configuration areas, ensuring quality, stability, and continuous improvement