DigiCert

• Own and oversee all PKI operations, including CA hierarchy management, HSM administration, and key ceremony execution. • Lead, mentor, and scale a high-performing PKI operations team across multiple time zones. • Ensure continuous availability, integrity, and security of DigiCert's CA infrastructure in compliance with WebTrust, CA/Browser Forum Baseline Requirements, and applicable regulations. • Drive automation and operational efficiency across certificate issuance, revocation, renewal, and monitoring workflows. • Partner with engineering, compliance, and product teams to support new PKI capabilities and ensure alignment with trust framework standards. • Lead internal and external PKI audits (WebTrust, ETSI), manage audit readiness, and remediate findings. • Develop and maintain PKI policies, procedures, Certificate Practices Statements (CPS), and Certificate Policies (CP). • Define and enforce DR/BCP strategies for all HSM infrastructure. • Serve as a subject matter expert and escalation point for complex PKI incidents and customer-impacting issues.

Role Description The Platform Ops team within CloudOps is responsible for the reliability, scalability, and modernization of DigiCert’s cloud infrastructure. As a Principle SRE, you will own the intersection of software engineering and operations—driving automation-first practices, reducing toil, and accelerating our cloud transformation across AWS, Azure, and GCP environments. You will be a technical force multiplier: raising reliability standards across the organization, defining SLOs that matter, and building the internal platforms and tooling that enable product teams to ship with confidence. What you will do - Reliability Engineering - Define, implement, and own SLIs, SLOs, and error budgets for critical platform services - Lead blameless post-mortems and drive systemic reliability improvements across the platform - Design and implement observability pipelines (metrics, logs, traces) using tools such as Splunk, Prometheus, Grafana, or OpenTelemetry - Participate in on-call rotation and serve as an incident commander for P0/P1 events - Cloud Modernization - Architect and execute migration strategies from legacy infrastructure to cloud-native patterns (containers, serverless, managed services) - Champion adoption of Kubernetes, service mesh, and managed cloud services (EKS, GKE, AKS) - Evaluate and introduce emerging cloud technologies that improve availability, cost efficiency, and developer experience - Partner with architecture and security teams to embed reliability and compliance into platform design - Automation & Platform Development - Build and maintain infrastructure-as-code using Terraform across multi-cloud environments - Develop internal tooling, self-service platforms, and golden-path templates that reduce operational burden for development teams - Automate operational workflows including provisioning, scaling, patching, and secret rotation - Contribute to and maintain CI/CD pipelines (GitHub Actions) to enable safe, frequent deployments - Engineering Leadership - Mentor mid-level engineers on SRE principles, distributed systems, and infrastructure best practices - Collaborate cross-functionally with product, security, and compliance teams to deliver on platform roadmap commitments - Document architectural decisions, runbooks, and platform standards; raise the engineering bar through code and design reviews Qualifications - 5+ years of experience in SRE, platform engineering, or infrastructure engineering roles - Deep proficiency in at least one major cloud provider (AWS, GCP, or Azure) with working knowledge of multi-cloud environments - Strong software engineering skills in Python, Go, or Bash; comfortable writing production-grade automation and tooling - Hands-on Kubernetes experience: cluster operations, workload management, networking (CNI/service mesh), and security (RBAC, pod security) - Infrastructure-as-code expertise with Terraform or equivalent; experience with GitOps workflows - Proven experience designing and operating observability systems and responding to production incidents at scale - Strong understanding of networking fundamentals: DNS, TLS/PKI, load balancing, and zero-trust networking concepts Nice to have - Experience in PKI, certificate lifecycle management, or security-adjacent infrastructure - Familiarity with compliance frameworks such as SOC 2, FedRAMP, or ISO 27001 in cloud environments - Prior experience driving cloud migration or modernization programs at scale - Contributions to open-source infrastructure or platform projects - AWS/GCP/Azure professional-level certifications (e.g., AWS Solutions Architect Professional, CKA/CKS) What success looks like In your first 90 days, you’ll have a deep understanding of our platform’s reliability posture, contributed to at least one automation or modernization initiative, and be a trusted voice in incident response. Within a year, you’ll have measurably reduced toil, improved SLO attainment across key services, and delivered at least one major platform capability that enables product teams to move faster. Benefits - Competitive compensation and comprehensive health, dental, and vision coverage - Retirement savings programs with company matching (401(k) or RRSP) - Generous paid time off, including holidays, and vacation - Paid parental leave and family support benefits - Life and disability coverage - Flexible spending and health savings options (where applicable) - Health and wellness support, including gym reimbursement and wellness programs - Employee Assistance Program with 24/7 confidential support for employees and families - Education assistance and professional development opportunities - Access to LinkedIn Learning and continuous learning resources - Employee referral bonus program and additional company perks and discounts - Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues - Business travel insurance and global employee support programs

Role Description Responsible for developing opportunities within existing and new accounts assigned in the territory, with the goal of turning as many opportunities into closed-won deals as possible. Collaborate with pre-sales and post-sales support resources throughout sales campaigns. Serves customers in a trusted advisor role by always keeping the customer’s best interests at the forefront. Being available to customers in a consultative capacity even during those times the customer is not in the market. Success in the role requires building and maintaining a strong sales pipeline, leading complex sales engagements, coordinating cross-functional resources, accurately forecasting revenue, and consistently achieving quota targets. What you will do - Prospecting Accounts: Prospect for new business across multiple functional areas within the company, including leveraging leads provided by marketing, and maintain the appropriate pipeline coverage. - Building Relationships: Gain a deep understanding of the customer’s processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account. - Articulating Value: Connect prospect’s business objectives (both functional and corporate) with DigiCert solutions. Deploy a customer-centric approach in understanding how DigiCert can do so. - Driving Sales Execution: Lead enterprise agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce and performing other tasks necessary to drive revenue and communicate activities to sales management. - Closing Opportunities: Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders. - Effective Account Coordination: Use a disciplined approach to effectively and efficiently involve pre-sales and post-sales support. Leverage industry expertise as needed. - Demonstrating DigiCert Proficiency: Be proficient with a working knowledge and understanding across all DigiCert products and solutions. Qualifications - Minimum of 5 years of quota-carrying sales experience at a software/technology company. - Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services. - Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team. - Exceptional time and people management skills to marshal resources and advance opportunities. - Well-versed in the data-analytics industry and strong knowledge of competitor products and capabilities. - Bachelor’s degree or equivalent work experience. Benefits - Competitive compensation and comprehensive health, dental, and vision coverage. - Retirement savings programs with company matching (401(k) or RRSP). - Generous paid time off, including holidays, and vacation. - Paid parental leave and family support benefits. - Life and disability coverage. - Flexible spending and health savings options (where applicable). - Health and wellness support, including gym reimbursement and wellness programs. - Employee Assistance Program with 24/7 confidential support for employees and families. - Education assistance and professional development opportunities. - Access to LinkedIn Learning and continuous learning resources. - Employee referral bonus program and additional company perks and discounts. - Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues. - Business travel insurance and global employee support programs.

Role Description Lead, mentor, and grow a team of ETL engineers and data delivery specialists. Oversee workload management, performance reviews, and career development plans. Foster a culture of ownership, accountability, and continuous improvement. - Establish and enforce best practices in coding, testing, documentation, and operational excellence. - Guide the design and delivery of scalable, automated ETL processes that ensure reliable access to critical data. - Oversee integration of data from multiple sources into the enterprise data warehouse. - Ensure processes are optimized for performance, reliability, and scalability to meet future growth. - Implement monitoring, validation, and proactive checks to ensure high data quality and uptime. - Partner with infrastructure and operations teams to align on standards for compliance, governance, and security. - Collaborate with business leaders to define and prioritize key metrics aligned to strategic objectives. - Translate business requirements into clear, standardized KPI definitions and ensure consistent usage across dashboards and reports. - Ensure metric design and delivery follow governance standards, creating a single source of truth. - Validate KPI outputs with BI and analytics teams to ensure accuracy and usability. - Drive adoption of metrics by communicating their value and providing clear documentation. - Serve as a strategic partner to cross-functional teams including Finance, Sales, Marketing, Operations, and Compliance. - Provide updates, communicate risks, and manage stakeholder expectations on data delivery projects. - Anticipate business needs and recommend improvements in data delivery frameworks and metrics strategy. - Oversee day-to-day data delivery operations, troubleshooting issues and maintaining SLAs. - Identify opportunities to increase automation, reduce manual intervention, and scale pipeline reliability. - Drive continuous improvement initiatives for cost efficiency, speed, and delivery quality. Travel required 12% of the time to company headquarters. Position is 100% remote and reports to HQ in Lehi, UT. Salary: $147,500 - $185,000 per year. Qualifications - Bachelor’s degree or U.S. equivalent in Information Technology, Computer Science, Computer Engineering, Computer Information Systems, or a related field, plus 5 years of professional experience as a Data Analyst, Software Developer, or any occupation/position/job title performing data engineering and ETL development. - In lieu of a Bachelor’s degree plus 5 years of experience, the employer will accept 3 years of post-secondary studies in Information Technology, Computer Science, Computer Engineering, Computer Information Systems, or related field, plus 6 years of professional experience as a Data Analyst, Software Developer, or any occupation/position/job title performing data engineering and ETL development. Requirements - 5 years of professional experience leading and managing high-performing data delivery or engineering team. - 5 years of professional experience architecting, developing, and scaling complex data pipelines and enterprise-grade data warehouse solutions including performance optimization, fault tolerance, and cost efficiency. - 5 years of professional experience working with both relational and non-relational databases including advanced SQL proficiency and the application of rigorous data validation and quality assurance practices. - 5 years of professional experience implementing and maintaining version control strategies in Linux-based environments including Git workflows, infrastructure automation, and CI/CD pipelines. - 5 years of professional experience designing, validating, and governing critical business KPIs and metrics including data accuracy, stakeholder alignment, and metric lifecycle management. - 5 years of professional experience designing and deploying automation solutions to enhance pipeline reliability, monitoring, and alerting, using industry-standard tools and best practices. - 5 years of professional experience collaborating with technical teams and non-technical business stakeholders translating complex data requirements into actionable solutions and insights. - 5 years of professional experience operating within cloud-based data ecosystems including AWS, Azure, and GCP. - 5 years of professional experience leveraging modern ETL/ELT frameworks and orchestration tools (including Airflow, dbt, and Prefect) to design and implement scalable, maintainable, and observable data workflows in complex, production-grade environments. Benefits - DigiCert offers a competitive benefits package for all of our full-time employees. Company Description DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents.

• Build RESTful, highly scalable cloud native webservices using Go • Collaborate with the team in the design, development, testing, and deployment of high-quality code • Engage with other engineering leaders to implement industry best practices • Analyse, troubleshoot, and debug product defects and provide timely solutions to customer needs • Develop a deep understanding of PKI products, architecture, and systems

Role Description Customer Success Team Supervisors will be responsible for managing 7-10 direct reports from the CSM team overall. This will be a remote position that handles the Onboarding CSM team for North America. - Ensure CSMs are meeting their required KPIs and have mastery over their role. - Complete required work tasks and monitor business needs for the CSM team. - Handle escalations, JIRAs, and other necessary items for the team and customers. - Occasionally cover accounts while team members are out of office. - Drive success by managing the team and the business overall. DigiCert’s Onboarding CSM team will be responsible for net new Non Premium accounts that need assistance in setting up their platform accounts, handling CA requests, adding purchased units to the account, and assisting with any blockers, while working with other DigiCert teams. What you will do - Monitor KPIs for your team and coach where needed. - Ensure team members are reaching their stated goals for education and career advancement. - Assist with escalations, coverage, and driving team initiatives (new processes development and deployment). - Conduct coaching sessions with individual team members: - Review of call/case handling. - Review of relationships with customers/internal teams. - Review of business impact. - Assisting with career progression. - Provide mentorship for the CSM Onboarding role itself (lead by example). - Organize team building events and creative sessions for enhancing team processes and morale. - Host training sessions for specific team-related topics. What you will have - 2+ years of customer onboarding experience. - 2+ years customer success/relationship/account management experience in the Digital Security, SaaS, or Software sector. - Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (desired). - Tertiary qualification (advantageous). - Digital Security Industry certification (advantageous). - Experience with CRM tools such as MS Office Suite and Salesforce. - Demonstrable ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals. - Ability to analyze complex situations and work cross-functionally towards a solution. - Strong organizational skills and very detail-oriented, with experience developing and maintaining best practices. - Experience working with enterprise customers, with the ability to diffuse complex customer challenges. - Customer-centric mindset, with a focus on delivering exceptional service and understanding client needs. - Excellent written and verbal communications skills. Benefits - DigiCert offers a competitive benefits package for all of our full-time employees.

• Design, build, and own the end-to-end GTM data model, including lifecycle stages, funnel metrics, attribution logic, forecasting signals, scoring inputs, and cross-sell indicators. • Create and maintain a semantic layer that ensures consistent, trusted reporting across all GTM teams. • Define GTM metrics, data standards, and analytical logic that unify Sales, Marketing, Customer Success, Partnerships, and Product GTM data. • Partner with business and GTM leadership to translate strategic questions into scalable analytical models. • Build and maintain BI dashboards and analyses (e.g., pipeline, conversion, campaign performance, onboarding, and cross-sell). • Provide data logic that powers routing, scoring, enrichment, lifecycle automation, and GTM workflows. • Partner closely with Systems and Operations teams to ensure workflows run on clean, validated, and battle-tested data models. • Establish data validation, QA processes, and monitoring to maintain high data quality across systems. • Document data models, definitions, and logic to ensure clarity, consistency, and usability across stakeholders.

• Lead the design and implementation of complex services and cross-team initiatives within the DNS platform. • Own technical design for major features and platform enhancements, ensuring scalability, performance, and reliability. • Contribute hands-on to implementation, particularly in high-risk or technically challenging areas. • Participate in and contribute to architecture reviews, RFCs, and design discussions, driving high-quality technical outcomes. • Collaborate with Architects to ensure alignment with platform standards and long-term direction. • Identify technical risks early and propose mitigation strategies to reduce delivery and operational risk. • Improve system observability, performance, and operational readiness across owned services. • Drive improvements in code quality, testing standards, CI/CD practices, and deployment reliability. • Mentor Senior and Mid-level Engineers, providing guidance on system design, debugging, and production excellence. • Serve as a technical escalation point during major incidents related to owned systems.

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary ValiMail is seeking an Account Executive, Cross Sale to support a strategic revenue growth initiative selling ValiMail DMARC solutions into DigiCert’s existing customer base. This role is part of a dedicated cross-sell team and reports to the Sales Manager, Cross Sale. Unlike traditional net-new logo roles, this position is focused on account expansion and value-based selling into warm, existing customer relationships. Prospecting and initial outreach are handled by a dedicated SDR team, allowing Account Executives to focus on discovery, solution positioning, and closing. This role supports a dual-motion sales environment, managing both: High-velocity SMB and mid-market transactions; More complex enterprise sales cycles with multiple stakeholders What you will do - Own the sales process from qualified opportunity to close for ValiMail solutions within DigiCert customer accounts - Engage with inbound and SDR-qualified opportunities rather than cold outbound prospecting - Conduct discovery to understand customer email infrastructure, security posture, and DMARC maturity - Position ValiMail’s value proposition as a natural extension of customers’ existing DigiCert investment - Manage a high-volume pipeline while also navigating longer, more complex enterprise deal cycles - Collaborate closely with SDRs to ensure clean handoffs, strong opportunity qualification, and consistent follow-up - Partner cross-functionally with Customer Success, Product, Marketing, and Sales Operations to deliver a seamless customer experience - Maintain accurate and up-to-date pipeline, forecasts, and activity tracking in Salesforce - Participate in enablement sessions, playbook execution, and ongoing process refinement for the cross-sell motion - Occasionally support joint customer calls or initiatives with DigiCert stakeholders What you will have - 2–4+ years of closing experience in B2B SaaS sales - Experience selling into existing customer accounts, including upsell, cross-sell, or expansion motions - Comfortable managing both transactional and more consultative sales cycles - Strong discovery and qualification skills with the ability to align technical solutions to business outcomes - Ability to communicate technical concepts clearly to IT, security, and business stakeholders - Highly organized with strong CRM discipline and attention to detail - Coachable, process-oriented, and receptive to structured sales motions and feedback - Comfortable working in a fast-paced, high-velocity environment with defined playbooks Nice to have - Experience selling cybersecurity, email security, SaaS, or enterprise software solutions - Familiarity with DMARC, SPF, DKIM, or adjacent email / identity security concepts - Experience selling into IT, Security, or Infrastructure teams - Exposure to formal sales methodologies such as MEDDIC, Challenger, Command of the Message, or similar - Experience using common sales tools such as Salesforce, Outreach, Salesloft, Gong, ZoomInfo, or equivalent Benefits - Competitive compensation with base salary and commission - Participation in employee stock option plan - Comprehensive health, dental, and vision coverage - Six weeks of paid parental leave for all parents, plus an additional six weeks for birth parents - Fully remote, US-based role - Unlimited and flexible PTO - Opportunity to be part of a new, highly visible revenue motion with meaningful growth potential #LI-IW1

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary Valimail, a DigiCert company, is helping build a more trusted digital world—starting with email. Valimail is a leader in Email Authentication as a Service. Built on open standards such as DMARC, DKIM, and SPF, Valimail pioneered automated email authentication to protect organizations from impersonation and fraud. Together, Valimail and DigiCert deliver scalable, automated trust—helping organizations operate securely today while preparing for what’s next. If you’re excited about building meaningful security technology, shaping new categories, and working at the intersection of innovation and global impact, Valimail offers the opportunity to do exactly that. Valimail is seeking a Marketing Campaign Manager to join our Demand Generation team. Reporting to the Director of Demand Generation, this role is responsible for planning, executing, and optimizing integrated campaigns that generate pipeline and drive business growth. You’ll collaborate across teams to develop audience segmentation, build nurture programs, and test performance to continuously improve campaign results. The ideal candidate has hands-on experience in email marketing and marketing automation, with strong project management, analytical, and communication skills. This is a high-impact role that requires a mix of strategy, execution, and cross-functional collaboration. Frequently cited statistics show that women and underrepresented classes will only apply to roles if they feel they meet 100% of the qualifications. At Valimail, we encourage you to break through that statistic. Roles evolve over time, especially with innovation, and you may be just the person we need in the future. NO ONE ever meets 100% of the qualifications. We hope you're open to learning new skills in order to grow with us. Make our team, your team! What you will do - Develop and execute integrated demand generation campaigns that drive awareness, engagement, and qualified pipeline. - Build and manage automated email nurture programs that move prospects through the funnel and convert to opportunities. - Collaborate with Marketing Operations and Sales Operations to define segmentation strategies, track performance, and report on outcomes. - Partner with Product Marketing and Marketing Communications to align messaging, creative, and campaign strategy with company goals. - Create testing and optimization frameworks to improve email performance, conversion rates, and campaign ROI. - Build and manage website pages and programs to drive conversions. - Manage campaign calendars, deliverables, and project timelines across internal teams and external partners. - Analyze campaign performance, share insights, and recommend actionable optimizations. - Partner with Sales and SDR leadership to align marketing activities with pipeline goals and outreach strategies. What you will have - 4+ years of experience in B2B marketing, ideally within SaaS or technology. - Proven experience creating and optimizing email nurture campaigns (Marketo experience strongly preferred). - Familiarity with Salesforce CRM, marketing automation platforms, and Google Analytics. - Strong analytical skills and a testing-first mindset. - Excellent project management, communication, and collaboration skills. - Ability to manage multiple priorities in a fast-paced environment. - Customer-centric mindset focused on solving prospect and buyer pain points. - Experience leading or contributing to cross-functional initiatives. Nice to have - Exposure to ABM campaigns or working with intent data platforms. Benefits - Comprehensive health, dental, + vision coverage - Six weeks of paid parental leave for all parents, and an additional 6 weeks for parents giving birth - Remote First Company, you can work anywhere within the US - Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work #LI-KK1