• Design, develop, and maintain automation solutions for infrastructure and operations • Create, modify, and maintain scripts using **PowerShell** (required), **Python**, and **Ansible** • Apply **Infrastructure as Code (IaC)** principles to system configuration and deployment • Maintain and enhance monitoring and alerting platforms (Grafana, Zabbix) • Integrate systems using APIs (REST, JSON, YAML) • Support virtualization platforms including **VMware** and **Hyper-V** • Troubleshoot complex system, performance, and automation issues in production environments • Collaborate with cross-functional teams on infrastructure projects and platform improvements • Maintain source control using **Git** and contribute to CI/CD pipelines where applicable • Document systems, processes, and automation workflows

We are seeking a ServiceNow Workflow Automation Engineer who will be responsible for the hands‑on configuration, technical build, and automation development within the ServiceNow platform. This role will translate business and technical requirements into forms, workflows, business rules, automations, and integrations that support core county operations. You will work closely with internal teams, stakeholders, and implementation partners to ensure that solutions are scalable, maintainable, and aligned with platform best practices. Key Responsibilities - Configure ServiceNow modules based on defined business and technical requirements - Build and maintain forms, workflows, business rules, client scripts, UI policies, and automation - Develop and support integrations between ServiceNow and other county systems (REST, SOAP, IntegrationHub, MID Server) - Troubleshoot platform issues, perform root‑cause analysis, and contribute to testing cycles (UAT/SIT) - Create and maintain technical documentation, configuration records, and platform standards - Partner with the implementation team to validate technical feasibility, recommend best practices, and support release planning - Own assigned modules and configuration areas, ensuring quality, stability, and continuous improvement

• Design and automate control testing and evidence collection to reduce manual effort and improve accuracy. • Build and maintain scripts and APIs across infrastructure, endpoints, and SaaS platforms (e.g., AWS, GitHub, Okta) that interface with compliance tooling. • Support recurring internal and external audits (i.e., SOC 2, ISO 27001, PCI DSS, etc.) by ensuring reliable control monitoring. • Champion security, compliance, data governance strategies and processes, including data deletion, data retention, data storage, and more. • Leverage AI/ML tools to improve efficiency and outcomes for GRC processes and overall compliance posture. • Define technical control requirements and collaborate with internal partners to embed compliance checks into CI/CD pipelines and infrastructure deployment workflows.

• Lead the Partner Integrations & Automation Pod • Manage a squad of engineers to streamline connections with partners • Act as a Solutions Architect and Technical Project Manager for partner ecosystem • Drive internal operational efficiency by building tools for Care and Operations teams • Oversee operational heartbeat of the pod, ensuring agile delivery and partner engagement