• Serve as the internal product manager for Pendo — own the governance model, standards, and enablement program across a multi-product portfolio • Establish and enforce Pendo tagging conventions, naming standards, and data quality practices; manage user administration, application onboarding, and cross-product metadata alignment • Define and manage the intake and governance process for in-app content built in Pendo across all product teams • Deliver monthly Pendo usage reports per application and quarterly cross-product analytics benchmarking to PM leads • Manage the operational rhythm of the customer advisory program — scheduling, synthesis, documentation, and distribution of insights from advisor relationships • Support advisor recruitment and cohort onboarding in partnership with the Director of Product Experience, who owns advisory strategy • Deliver a regular cadence of customer insights reporting that translates behavioral and qualitative data into actionable input for product planning • Support the rollout of a shared quarterly planning cadence across product teams — coordinate scheduling, track participation, and maintain the operational rhythm once launched • Support PM leads in preparing planning materials, tracking decisions, and ensuring outputs are documented and visible to leadership • Coordinate adoption of the existing prioritization framework — identify where teams are not using it, surface friction points, and work with PM leads to close gaps • Own OKR tracking visibility across the product organization — build and maintain reporting, and surface gaps to leadership with data to support commercial prioritization and execution effectiveness assessments

Role Description The Product & Regulatory Operations organization plays a critical role in supporting user and business safety across platforms. This team partners closely with product, engineering, legal, and cross-functional stakeholders to deliver operational excellence for emerging and high-priority initiatives. As a Technical Product Operations Specialist, you will drive product quality, growth, and operational efficiency through data-driven decision-making, technical tooling, and AI-enabled workflows. This role requires a high degree of autonomy, along with strong technical acumen and product sense to independently execute and scale solutions. Key Responsibilities - Drive execution strategy across multiple products and platforms, including launching 0→1 initiatives, accelerating delivery, and improving quality through technical and programmatic solutions. - Write and optimize advanced SQL queries to collect, transform, and analyze product data; identify trends and actionable insights. - Build and maintain dashboards, reports, and visualizations (e.g., Google Sheets or similar tools) to support stakeholder decision-making. - Leverage AI agents and AI-assisted tools to automate workflows, accelerate analysis, and prototype solutions. - Identify program risks proactively and develop data-backed mitigation strategies; communicate effectively across cross-functional teams. - Own end-to-end program management, including planning, execution, risk identification, and cross-team coordination. - Strengthen cross-functional partnerships and proactively remove blockers to drive execution. - Support data annotation, labeling, and LLM training initiatives to improve product quality. Qualifications - 8+ years of experience in consulting, strategy, operations, or technical program management, with a focus on product operations. - Strong proficiency in SQL, including advanced queries (CTEs, joins, aggregations, window functions, transformations). - Experience working with AI agents and AI-assisted workflows, including prompt iteration and automation use cases. - Advanced proficiency in Google Workspace (especially Sheets), including complex formulas, documentation, and workflow automation. - Experience managing multiple workstreams simultaneously with strong prioritization skills. - Self-starter with the ability to work independently and drive projects with minimal oversight. - Strong analytical and critical thinking skills with a data-driven approach to problem solving. - Proven organizational and time-management capabilities. - Experience with data annotation/labeling and LLM training workflows. Preferred Qualifications - Experience with development tools such as VS Code or similar environments. - Experience with low-code/no-code prototyping or AI-assisted development. - Experience building dashboards using tools such as Tableau, Looker, or similar platforms. - Familiarity with data pipelines, ETL processes, and data infrastructure concepts. - Experience collaborating with engineering teams on technical requirements and specifications. - Background in quality assurance, triage operations, or ML/AI validation workflows. - Experience developing and executing testing strategies (manual and automated) for products and features. Team & Role Context - Supports multiple cross-functional teams and products, providing technical operations support across diverse initiatives. - Requires a balance of technical execution and program management skills. - Ideal candidates thrive in fast-paced environments and can manage projects from initiation through delivery. Must-Have Skills - Deep experience in technical product operations or program management. - Strong SQL and data analysis capabilities. - Experience with AI tools and LLM-related workflows, including data annotation and model training support. Nice-to-Have Skills - Experience with low-code/no-code or AI-assisted development. - Understanding of data infrastructure and pipelines. - Experience with product testing and validation frameworks. Location Remote Role Type Contract 6 Month Position Expected Hours 40 per week Benefits - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Retirement plan - Vision insurance Schedule 8 hour shift, Monday to Friday Application Question(s) - Do you or will you in the future require any sponsorship to work in the US? Language - English (Required)

Role Description Zone & Co is scaling, and we need an architect to build our "Product Operating System." We are looking for a visionary Head of Product Operations who has seen "what good looks like" at a world-class technology organization but is hungry to build it from the ground up in a dynamic, unstructured startup environment. You will not just manage processes; you will serve as a force multiplier for the entire R&D organization. You will be the strategic right hand to product leadership, translating high-level business vision into operational reality. What You'll Do - Lead the strategic alignment and operational efficacy of the Product organization. - Act as the connective tissue between Product, Engineering, Customer Success, and GTM. - Introduce frameworks, data rigor, and leadership behaviors found in top-tier tech companies. - Build a culture of psychological safety, clear communication, and relentless execution. Architecting the "Product OS" - System Design: Design and implement a scalable "Product Operating System." - Strategic Rhythm: Own the cadence of the product organization (QBRs, Roadmap Reviews, Release Planning). Strategic Alignment & Visibility - Source of Truth: Define and own the "Single Source of Truth" for product data. - Executive Interlock: Act as a strategic advisor to the C-suite. Culture & Enablement - Continuous Learning: Institutionalize post-mortems and retrospectives. - Change Management: Lead the organization through growth and change. How You'll Do It - Architect and scale the end-to-end product lifecycle process. - Establish a sophisticated metrics framework for data-driven decision-making. - Dismantle silos between Product, Sales, and CS. - Transform "release management" into a strategic GTM advantage. - Evaluate and consolidate the product tech stack. Leadership DNA (Competencies) - Visionary & Strategic: Ability to see both the 3-year horizon and the details. - Empowerment over Micromanagement: Build systems for team autonomy. - Psychological Safety: Create an environment for risk-taking and diverse perspectives. - Influence Without Authority: Align cross-functional stakeholders around shared goals. What You'll Need - 8-10+ years in Product Operations or Product Management with at least 3+ years in a leadership capacity. - Experience at a "Branded" / Tier-1 Tech Company (e.g., FAANG, Salesforce, Shopify). - Experience in a Start-up / Scale-up environment. - Deep familiarity with modern product frameworks. - Elite communication skills; able to distill complex operational challenges. Benefits - High-velocity, fully remote, global team. - High-trust flexibility, ensuring space to innovate and scale. - Support for life beyond the screen to focus on making a global impact. Join Our Global Mission Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Employment Terms - United States: Employment is "At-Will." - Non-US Jurisdictions: Offered as a Fixed-Term or Permanent Contract. Privacy Statement #LI-Remote

• Own and administer the Product & Design tool stack (Notion, Mixpanel, Metabase, Hex, Featurebase, Figma) and keep it working as a coherent system. • Run product process rituals: weekly syncs, epic demos, kickoffs, retros, pre-mortems, and quarterly planning. • Build and maintain KPI, adoption, and usability dashboards; write SQL and build visualizations directly; partner with PMs on discovery analytics. • Design and operate the customer feedback pipeline — consolidating signals from six channels (Featurebase, Sales, CS, Support, CAB, discovery interviews) into a weekly digest routed to the right PM at the right time. • Track which customer requests turned into shipped features, in-progress work, or deliberate declines, and close the loop back to Sales and CS. • Maintain PR/FAQ and 5 Questions templates in Notion; track which initiatives have artifacts, which are missing them, and surface gaps to the SVP of Product & Design. • Coordinate cross-functional release logistics with Marketing, Sales, CS, Support, and Solutions Engineering. • Advocate for data hygiene: consistent event taxonomy, instrumentation standards, clean property naming.