• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. • Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager. • Build and maintain strong, long-lasting client relationships • Develop a trusted advisor relationship with key decision makers and build upon existing product use • Ensure successful delivery of our software solutions according to client needs and objectives • Conduct training and communicate product knowledge effectively • Forecast and track key account metrics for both the client and Affinitiv management. • Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed • Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval • Maintains client in store visit schedule according account SLAs. • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers • Represents Medtronic during technology-enabled procedures to provide technical assistance • Maintain system hardware and software to maximize system performance • Installs software and hardware upgrades • Performs system preventative maintenance • Provides telephone clinical support to customers • Uses UNIX/LINUX commands to modify operating files • Fulfills Software and Service Contract obligations • Acts as the primary Medtronic customer liaison for repair and technical support issues • Provides timely information to the district team regarding customer concerns, issues and market opportunities • Provide service to customers per their individual needs • Maintains familiarity with status of calls and issues at customer sites • Reports necessary complaints and partners with CSM/NRC to ensure full resolution • Files weekly site visit and customer contact reports for service improvement purposes • Educates and trains physicians and hospital personnel on technical matters relating to our technology-enabled procedures • Provides a clinical resource for surgeons, clinicians and others being trained • Updates customers on tips, shortcuts and suggestions, as appropriate • Participates in in-house sponsored customer training at designated sites for both internal and external partners • Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer) • Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures • Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. • Submit reports and provide information as directed. • Cooperate with all personnel on the execution of Company programs • Supports more complex, new image-guided products and applications to physicians and hospital staff • Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals • Provide input on new product development based on in-field experience • Responsible for documentation at new or existing installations • Adhere to company policies and conduct all business in an ethical manner

Role Description As a Vistex Functional Consultant you are a part of our success story, and you support directly on the client’s side to create a perfect start with the Vistex-solutions for them. In this role you represent Vistex and assure the clients not only with your wide, specialized knowledge but also with your communication skills and your service orientation. - Implementation of SAP add on technologies (solution extensions) on projects in the SSSA and North America regions. - Provide remote and on-site consulting services to Vistex customers implementing Vistex products and solutions. - Be a trusted advisor for customers providing best practice guidance. - Business/industry expertise in several verticals. - Lead and execute full project deliverables such as blueprints workshops, documents, specifications, configuration and testing/training support. - Understanding upstream/downstream process impacts (Master data, sales, finance, etc.). - Collaboration with offshore teams (internal and external). The compensation for this position is $75k - $100k CAD. Base pay will vary depending on factors, including but not limited to, a candidate’s location, job-related knowledge, skills and work experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Vistex provides highly competitive benefits including comprehensive healthcare plan, and paid time off, including paid volunteerism days! Qualifications - 7 years of experience in outstanding SD pricing, OTC, LIS and general SD configuration. - Participated in multiple lifecycle SAP implementations. - Excellent communication and client handling skills. - Willing and committed to learning Vistex solutions for long term association as a full time employee. - Excellent English language skills (both written and spoken). Requirements - Basic knowledge of SAP MM and purchasing processes. - Prior Vistex implementation experience. Benefits - Health insurance - Paid time off - Dental insurance - Vision insurance - Flexible schedule - Tuition reimbursement - Life insurance - Referral program - Employee discount - Health savings account - Relocation assistance - Professional development assistance - Employee assistance program - Parental leave

• Participate in business process workshops, stakeholder meetings, and requirements gathering sessions; • Assist in documenting and mapping business requirements to Oracle Cloud ERP Financials functionality and best practices; • Support configuration activities for Oracle Cloud Financials modules under the guidance of senior consultants; • Document process flows, configuration workbooks, and solution designs; • Develop and execute test scenarios, test scripts, and support SIT and UAT activities; • Track defects, validate fixes, and assist with issue resolution and testing remediation efforts; • Support data validation, reconciliation, reporting, and analytics activities using OTBI, BI Publisher, FDI, and standard dashboards; • Provide support during cutover, deployment, and go-live activities; • Collaborate with functional consultants, technical teams, project managers, and client stakeholders to ensure successful project delivery; • Contribute to status reporting, task tracking, and continuous improvement initiatives.