Simple Staffing

Role Description As a Vistex Functional Consultant you are a part of our success story, and you support directly on the client’s side to create a perfect start with the Vistex-solutions for them. In this role you represent Vistex and assure the clients not only with your wide, specialized knowledge but also with your communication skills and your service orientation. - Implementation of SAP add on technologies (solution extensions) on projects in the SSSA and North America regions. - Provide remote and on-site consulting services to Vistex customers implementing Vistex products and solutions. - Be a trusted advisor for customers providing best practice guidance. - Business/industry expertise in several verticals. - Lead and execute full project deliverables such as blueprints workshops, documents, specifications, configuration and testing/training support. - Understanding upstream/downstream process impacts (Master data, sales, finance, etc.). - Collaboration with offshore teams (internal and external). The compensation for this position is $75k - $100k CAD. Base pay will vary depending on factors, including but not limited to, a candidate’s location, job-related knowledge, skills and work experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Vistex provides highly competitive benefits including comprehensive healthcare plan, and paid time off, including paid volunteerism days! Qualifications - 7 years of experience in outstanding SD pricing, OTC, LIS and general SD configuration. - Participated in multiple lifecycle SAP implementations. - Excellent communication and client handling skills. - Willing and committed to learning Vistex solutions for long term association as a full time employee. - Excellent English language skills (both written and spoken). Requirements - Basic knowledge of SAP MM and purchasing processes. - Prior Vistex implementation experience. Benefits - Health insurance - Paid time off - Dental insurance - Vision insurance - Flexible schedule - Tuition reimbursement - Life insurance - Referral program - Employee discount - Health savings account - Relocation assistance - Professional development assistance - Employee assistance program - Parental leave

Role Description We're growing and need someone to own the sales conversation. - Work 100–150 active employer conversations at any time - Recommend events and bundles based on roles, locations, and timing - Close deals from $495 (single event) to $50K+ (multi-city bundles) - Run short discovery calls when needed; close mostly over email - Keep CRM clean and every touch logged, every deal staged correctly - Surface objection patterns and feed them back to product Qualifications - You've sold to HR, talent acquisition, or recruiting buyers before - You can write a tight email that doesn't sound like a sales email - You're comfortable with transactional volume and larger consultative deals - You move fast and don't need hand-holding - You actually like writing — most of this job is written communication Requirements - Sold event-based products, recruiting tech, or SaaS to mid-market (Nice to have) - Worked at a founder-led startup (Nice to have) - Strong HubSpot fluency (Nice to have)

Role Description The Innovation and AI Solutions Engineer position is part of the firm’s Innovation Department. This position will be responsible for developing, optimizing and growing the firm’s corpus of innovation and AI solutions for both practice and enterprise side use cases, as well as optimizing data collection and flows across these solutions. The role will support our attorneys and staff with software development, low/no-code solutions, and data initiatives. The Innovation and AI Solutions Engineer is a self-directed, people-oriented employee who is comfortable supporting the development and data needs of the organization, including clients, attorneys, practice groups and administrative teams. Essential Duties, Responsibilities - Support innovation projects by facilitating and participating in discussions, meetings with management and department groups, developing business processes, implementing data integrations and recommending best practices on the effective use of data and data analytics tools. - Build and maintain innovation and AI solutions alongside optimal data API and pipeline architectures. - Design, build and implement machine learning models, including the development of AI Models and prompts for various applications. - Collaborate with business users and technical teams to support and improve how data is collected, analyzed and reported throughout the organization. - Analyze users needs to determine business and data requirements, effectively applying technology to meet the firm’s strategic objectives. - Assemble and manage large, complex data sets that meet business and technical requirements. - Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, and improving infrastructure within assigned projects and data systems. - Build system infrastructure and processes for the efficient extraction, transformation, loading and integration of data to and from a wide variety of data sources using SQL, Power BI and Azure technologies. - Develop and/or apply analytics tools that utilize data pipelines to provide actionable insights into customer acquisition, operational efficiency, billing analytics, case outcomes, and other key business and legal practice performance metrics. - Ensure firm and client data security across multiple office locations, data centers, vendors and applications. - Develop data visualization and reporting tools to effectively convey meaningful insights from complex and diverse data sets. - Leverage statistics and computational techniques in problem solving. - Be familiar with common NLP and machine learning techniques. - Research and use applicable models in creative problem solving. - Work with GitHub and software version control. - Demonstrate the ability to efficiently and smartly document code and end-to-end processes. - Implement models in a production environment via custom API’s and enterprise solutions, such as Azure. Qualifications - Extensive experience and working knowledge with SQL and relational databases, including query authoring, database management, and creating/maintaining large data stores in SQL and cloud platforms such as Azure or AWS. - Experience building and optimizing API’s and data pipelines, architectures and data sets. - Strong analytic skills related to working with structured and unstructured datasets. - Ability to learn new tools and coding languages where required. - Ability to organize tasks and priorities under minimal supervision. - Experience performing root cause analysis on internal and external data, data integrations and processes to solve specific business problems and identify opportunities for improvement. - Experience developing processes that support data transformation, integrations, data structures, metadata, dependency and workflow management. - A successful history of manipulating, processing and extracting value from large, disconnected datasets. - Experience collaborating with cross-functional teams and stakeholders in a dynamic environment. - Ability to handle sensitive and confidential information responsibly. - Experience with AI/ML data preparation including feature engineering, data preprocessing, and dataset versioning for machine learning workflows. - Knowledge of data bias detection and mitigation techniques to ensure AI models are fair and representative across different legal contexts. - Experience with vector databases and embeddings for semantic search and retrieval-augmented generation (RAG) applications. Technological Proficiency - Expertise in applying the following technologies: SQL Server, T-SQL, SSIS & SSRS, Stored Procedures. - DataWarehousing experience - ETL & ELT. - PowerBI, Data Analysis Expressions (DAX). - Excel / PowerQuery. - Programming and scripting languages: Python, R, C++, Julia, Javascript, SQL. - API integration and development tools and scripting. - Extensive experience working with a variety of data file formats, such as JSON, XML, SQL. - Additional skills that would be highly advantageous include: PowerShell, Regular Expression (Regex), VBA, MS Access & Excel, Documentation & Process Mapping, Dynamic visualization tools, such as Microsoft Power BI, Tableau, Domo, etc. - Experience developing and applying machine learning models using Python, R, SQL and Azure Machine Learning. - Experience integrating legal industry, line-of-business applications, such as SharePoint, Aderant Financial System, Salesforce.com/CRM, NetDocs/DMS. - Large Language Model Integration: Experience with OpenAI API, Azure OpenAI, Anthropic Claude, or similar. - Embedding Models: Familiarity with sentence transformers, OpenAI embeddings, or domain-specific legal embeddings. - Law firm experience a plus. Requirements - 4+ years of experience in a Data Engineer/DataOps-DevOps role. - Bachelor's degree and/or graduate degree in Computer Science, Data Science, Data Analytics, Information Systems or equivalent discipline. - Experience with Microsoft SQL Server and related Microsoft data management and integration technologies. - Excellent verbal and written communication and interpersonal skills. Preferred - AI/ML Data Preparation Certification or equivalent coursework in machine learning data engineering. - Experience with legal technology platforms and understanding of legal workflow requirements. - Knowledge of data privacy regulations (GDPR, CCPA, HIPAA) as they apply to AI systems in legal contexts. Benefits - Employee discounts - 401k - Health insurance - Dental insurance - Paid time off - Vision insurance - Flexible schedule - Tuition reimbursement - Life insurance - Retirement plan - Referral program - Flexible spending account - Health savings account - Parental leave - Professional development assistance - Employee assistance program

​* Simple Staffing is hiring for this position on behalf of Tekmetric * What You’ll Do  - Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions. - Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge. - Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next. - Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. - Keep records sharp and accurate by updating tickets, account details, and communication logs with care. - Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation. - Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. - Consistently meet or exceed performance goals that help us deliver best-in-class support. - Jump in to support teammates when needed — we grow stronger together. What You’ll Bring  - A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments) - Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality - Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills - Familiarity with basic financial and accounting concepts, with a general business mindset - Strong empathy for customers AND passion for growth  - Great interpersonal skills with a problem-solver mentality  - A high level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism - A strong aptitude for quickly building rapport with customers - A self-starter attitude with solid organizational skills and attention to detail  - Demonstrated ability to quickly learn and navigate new software and tools - Background in team sports, college athletics, or other high-performance team settings is a plus - You balance independent work with a strong presence during in-person collaboration days

​* Simple Staffing is hiring for this position on behalf of Tekmetric * What You’ll Do Our Sales Development Representatives will partner with our sales team to implement sales and pipeline-building strategies. This role plays an integral part in driving the growth of our customer base and revenue through generating qualified leads. You will be responsible for: - Lead generation through target account selling and outbound cold calling. - Serving as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e., booking demos, demo reminders, follow-ups after demo, etc.)  - Building out and refining information about leads in a CRM to assist in lead qualification  - Providing useful details to the sales team so they can deliver a tailored demo experience - Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey. - Ensuring all potential customers receive exceptional service from start to finish - Helping coach and provide light training to new Sales Development Representatives as we grow   What You’ll Bring - 1-3 years of work experience (Sales and/or SaaS experience, a plus) - Experience with following defined processes using a CRM (Salesforce, a plus) - Innate interest in startups, sales, and technology, with a strong desire to be a top performer - Strong interpersonal skills and a friendly professional demeanor on the phone - Strong organizational and time management skills - An honest and genuine approach to helping potential customers - Strong desire to grow personally and professionally in Sales - Ability to succeed in a sales quota environment - This role is currently remote from Utah, with potential to be Hybrid in the future.

​* Simple Staffing is hiring for this position on behalf of Tekmetric * What You’ll Do Our Sales Development Representatives will partner with our sales team to implement sales and pipeline-building strategies. This role plays an integral part in driving the growth of our customer base and revenue through generating qualified leads. You will be responsible for: - Lead generation through target account selling and outbound cold calling. - Serving as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e., booking demos, demo reminders, follow-ups after demo, etc.)  - Building out and refining information about leads in a CRM to assist in lead qualification  - Providing useful details to the sales team so they can deliver a tailored demo experience - Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey. - Ensuring all potential customers receive exceptional service from start to finish - Helping coach and provide light training to new Sales Development Representatives as we grow   What You’ll Bring - 1-3 years of work experience (Sales and/or SaaS experience, a plus) - Experience with following defined processes using a CRM (Salesforce, a plus) - Innate interest in startups, sales, and technology, with a strong desire to be a top performer - Strong interpersonal skills and a friendly professional demeanor on the phone - Strong organizational and time management skills - An honest and genuine approach to helping potential customers - Strong desire to grow personally and professionally in Sales - Ability to succeed in a sales quota environment - This role is currently remote from Utah, with potential to be Hybrid in the future.

​* Simple Staffing is hiring for this position on behalf of Tekmetric * What You'll Do As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates).  You will be responsible for: - Maintaining best in class SLA’s for customer support communication channels, including phone, chat, and email - Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance - Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources. - Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships.  - Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer.  - Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings. - Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget. - Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved What You’ll Bring - 3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment.  - Expertise in customer service operations, processes, and infrastructure in support.  - Experience in addressing customer needs by leveraging AI tools. - Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.  - Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction.  - Experience successfully recruiting, building, training, and promoting world-class teammates. - Excellent collaboration skills and team focus. - Zendesk experience is a plus.

​* Simple Staffing is hiring for this position on behalf of Tekmetric * What You’ll Do  - Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions. - Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge. - Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next. - Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. - Keep records sharp and accurate by updating tickets, account details, and communication logs with care. - Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation. - Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. - Consistently meet or exceed performance goals that help us deliver best-in-class support. - Jump in to support teammates when needed — we grow stronger together. What You’ll Bring  - A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments) - Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality - Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills - Familiarity with basic financial and accounting concepts, with a general business mindset - Strong empathy for customers AND passion for growth  - Great interpersonal skills with a problem-solver mentality  - A high level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism - A strong aptitude for quickly building rapport with customers - A self-starter attitude with solid organizational skills and attention to detail  - Demonstrated ability to quickly learn and navigate new software and tools - Background in team sports, college athletics, or other high-performance team settings is a plus - You balance independent work with a strong presence during in-person collaboration days