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Medtronic logo
Medtronic

Engineering the extraordinary

Clinical Consultant II, Enabling Technologies

ConsultantConsultantFull TimeRemoteSeniorTeam 10,001+Since 1949H1B SponsorCompany SiteLinkedIn

Location

Tennessee

Posted

53 days ago

Salary

$60.8K - $91.2K / year

Seniority

Senior

High School6 yrs expExperience acceptedEnglishLinuxUnix

Job Description

Clinical Consultant II, Enabling Technologies

Medtronic

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers • Represents Medtronic during technology-enabled procedures to provide technical assistance • Maintain system hardware and software to maximize system performance • Installs software and hardware upgrades • Performs system preventative maintenance • Provides telephone clinical support to customers • Uses UNIX/LINUX commands to modify operating files • Fulfills Software and Service Contract obligations • Acts as the primary Medtronic customer liaison for repair and technical support issues • Provides timely information to the district team regarding customer concerns, issues and market opportunities • Provide service to customers per their individual needs • Maintains familiarity with status of calls and issues at customer sites • Reports necessary complaints and partners with CSM/NRC to ensure full resolution • Files weekly site visit and customer contact reports for service improvement purposes • Educates and trains physicians and hospital personnel on technical matters relating to our technology-enabled procedures • Provides a clinical resource for surgeons, clinicians and others being trained • Updates customers on tips, shortcuts and suggestions, as appropriate • Participates in in-house sponsored customer training at designated sites for both internal and external partners • Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer) • Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures • Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. • Submit reports and provide information as directed. • Cooperate with all personnel on the execution of Company programs • Supports more complex, new image-guided products and applications to physicians and hospital staff • Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals • Provide input on new product development based on in-field experience • Responsible for documentation at new or existing installations • Adhere to company policies and conduct all business in an ethical manner

Job Requirements

  • High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
  • Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
  • A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
  • RT and/or MRI certification (Nice to Have)
  • Prior experience with Image Guided Systems (Nice to Have)
  • Prior experience with MRI Operating room experience (Nice to Have)

Benefits

  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

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