Derq is an MIT spinoff building AI-powered traffic safety and smart infrastructure. We’re a team of passionate innovators, leveraging the latest in AI and technology to transform the future of mobility. Our platform enhances road safety and traffic management by turning real-time data into actionable insights for cities and road operators. Our patented technology collects and analyzes data from connected sensors like cameras, radar, and traffic signal controllers to help predict and prevent road incidents. We deploy edge and cloud solutions that make intersections and highways safer and smarter. Role Overview We’re looking for a highly motivated and technically proficient Field Application Engineer (FAE) – Intelligent Transportation Systems (ITS) to work hands-on at customer sites and in the field, acting as the technical bridge between customers and our internal teams. You will support the full solution lifecycle, from pre-sales technical input to deployment, integration, and post-go-live support. In this role, you’ll ensure smooth implementations, troubleshoot complex issues, and help our technology perform reliably in real-world environments. Key Responsibilities - Support on-site and remote deployment of our solutions across sensors, edge devices, and software platforms, including configuration, calibration, testing, and validation. - Act as the technical point of contact during pilots, PoCs, and live implementations, owning technical execution end-to-end. - Partner with the Project team to plan and run deployments: align scope, milestones, site readiness, risks, and action items, and provide clear status updates. - Work closely with customers to understand technical requirements and site constraints, and translate them into deployment and integration steps. - Troubleshoot hardware, software, and network issues in the field, lead root cause analysis, and drive resolution with Engineering and Product. - Collaborate with Engineering, Product, and Project teams to share field learnings, collect requirements, and highlight gaps for improvement. - Create and maintain technical documentation, installation guides, and field reports to support repeatable deployments. - Train customer teams and internal stakeholders when required. - Provide input to pre-sales and post-sales when needed (demos, technical scoping, and RFP/RFI technical support).

• Support our customers across multiple locations within our operating area and work at various mineral mine sites • Performing diagnostics and repairs on both Cummins and non‑Cummins engines and equipment • Establish and continually develop productive customer relations and ensures prompt and efficient attention to customer needs • Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at the customer site • Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field • Escalate unresolved issues to product specialists or supervisor • Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens • Maintain service vehicle and tools for cleanliness and proper operation • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

• Traveling to customer sites to install, fix, repair and maintain machine tool equipment and controls for customer’s organizations (Company provided vehicle & gas for travel paid for by the company) • Using on-line technical documents, manuals and vendor resources to research machine issues • Ensuring accurate documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation • Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training • Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company • Training in CNC repair and Haas equipment is part of the on-boarding process, with factory certification within the first year.

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers. • Coordinate operational fault correction activities on MHE in collaboration with operations managers. • Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence. • Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations. • Take full accountability for Planned Preventive Maintenance (PPM) activities. • Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability. • Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors. • Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams. • Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders. • Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency. • Champion a safety-first culture, ensuring a safe working environment across all activities.