• Traveling to customer sites to install, fix, repair and maintain machine tool equipment and controls for customer’s organizations (Company provided vehicle & gas for travel paid for by the company) • Using on-line technical documents, manuals and vendor resources to research machine issues • Ensuring accurate documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation • Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training • Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company • Training in CNC repair and Haas equipment is part of the on-boarding process, with factory certification within the first year.

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers. • Coordinate operational fault correction activities on MHE in collaboration with operations managers. • Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence. • Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations. • Take full accountability for Planned Preventive Maintenance (PPM) activities. • Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability. • Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors. • Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams. • Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders. • Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency. • Champion a safety-first culture, ensuring a safe working environment across all activities.

• Provide highly visible customer support through the performance of on-site installation • Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customer on administrative and technical matters for assigned projects • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory • Complete all administrative tasks, including but not limited to time reporting and assigned training • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators. • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. • Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process. • Complete all administrative tasks, including but not limited to time reporting and assigned training. • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.