• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers. • Coordinate operational fault correction activities on MHE in collaboration with operations managers. • Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence. • Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations. • Take full accountability for Planned Preventive Maintenance (PPM) activities. • Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability. • Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors. • Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams. • Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders. • Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency. • Champion a safety-first culture, ensuring a safe working environment across all activities.

• Provide highly visible customer support through the performance of on-site installation • Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customer on administrative and technical matters for assigned projects • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory • Complete all administrative tasks, including but not limited to time reporting and assigned training • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators. • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. • Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process. • Complete all administrative tasks, including but not limited to time reporting and assigned training. • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

We value talented professionals who are eager to contribute to our organization, even when there may not be an immediate opening that matches their background. If you believe your skills and experience could be an asset to Beacon Funding, we encourage you to submit your resume for future consideration. Our team regularly reviews submitted applications and will reach out should an opportunity arise that aligns with your qualifications.