Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the technical expert in how to best support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices focused on configuration vs. customization Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution's standard capabilities in their efforts to improve their ITOM capabilities Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Qualifications In order to be successful in this role, we need someone who has: A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations Discovery, Service Mapping and CMDB and/or Micro-Certifications 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management. Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Manage the end-to-end project lifecycle, including planning, execution, monitoring, risk mitigation, and final delivery. • Lead and coordinate multiple concurrent projects within a PMO and matrixed organizational structure. • Apply Waterfall, Agile, and Hybrid methodologies to meet diverse project needs. • Serve as the primary bridge between technical teams and business units to ensure alignment and clarity. • Develop and deliver clear, concise project status reports, risk assessments, and updates to senior leadership. • Identify project dependencies, risks, and resource constraints, proactively implementing mitigation strategies. • Oversee projects related to AI integration, software development, and business process improvements. • Utilize project management tools to track timelines, deliverables, and performance metrics, with a strong preference for Smartsheet. • Foster collaboration and continuous improvement across teams supporting educational and upskilling initiatives. • Ensure projects align with organizational goals and support the modernization of internal workflows. • Other duties as assigned.

• Manage Medicaid Healthcare projects using BMC Footprints • Coordinate project releases and track ticketing workflows • Collaborate with stakeholders to ensure project milestones are met • Utilize MS Project and Visio for project planning and documentation • Oversee incident management and resolution processes

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description At Thermo Fisher Scientific, our digital and tech careers are a unique opportunity to apply your specialized skills and advanced experience in analytics, statistics, data science, programming, product management, information technology and more to drive our Mission of enabling our customers to make the world healthier, cleaner, and safer. It’s truly a career where your work makes a positive impact in our world. When you join Thermo Fisher Scientific, you’ll make an impact inside and outside the company on work that matters. #TechWithPurpose The PPD™ clinical research business of Thermo Fisher Scientific is a leading provider of global CRO solutions to customers in pharmaceutical, biotechnology, medical device, academic and government industries. Our Digital Solutions group is re-designing the clinical research model with purpose-built, CRO-owned technology integrated into every study. Our forward-thinking, AI-enabled solutions accelerate and optimize every phase of the clinical development journey. Position Summary The Technical Project Manager – Digital IT is responsible for leading the successful delivery of complex, cross-functional technology initiatives within Thermo Fisher Scientific’s Digital & IT organization. This role manages the full project lifecycle — from initiation through execution, delivery, and closeout — across digital transformation, cloud, data analytics, infrastructure, and cybersecurity programs. The TPM ensures all projects are delivered on schedule, within scope and budget, and in compliance with Thermo Fisher’s global IT governance standards. The ideal candidate has a strong background in technical project management, excellent stakeholder engagement skills, and the ability to operate effectively within a matrixed, global, and regulated enterprise. Key Responsibilities Project Planning and Delivery Lead end-to-end planning and execution of IT and digital projects supporting Thermo Fisher’s enterprise technology strategy. Define project scope, deliverables, timelines, resources, and success metrics, ensuring alignment with business objectives. Manage delivery across domains including cloud infrastructure, data platforms, enterprise applications, and cybersecurity. Develop and maintain project schedules, budgets, RAID logs, and dashboards in accordance with PMO standards. Apply Thermo Fisher’s Digital IT governance, compliance, and validation frameworks to all project deliverables. Execution and Oversight Drive daily execution with cross-functional teams of engineers, developers, and technical specialists. Oversee vendors and managed service providers to ensure timely, quality outcomes and adherence to SLAs. Manage risks and dependencies across multiple concurrent initiatives; implement mitigation and contingency plans. Support Agile and hybrid delivery models, facilitating sprints, retrospectives, and release planning as appropriate. Governance, Compliance, and Reporting Ensure adherence to GxP, GDPR, HIPAA, and IT Quality Management (QMS) standards. Oversee project validation documentation, including IQ/OQ/PQ, change control, and audit readiness deliverables. Generate executive-level reports, performance metrics, and portfolio dashboards using Planview, Smartsheet, Power BI, or ServiceNow ITBM. Stakeholder and Vendor Management Collaborate with business relationship managers, technical leads, and global IT partners. Engage with external vendors to support technology implementation and integration. Communicate effectively across all levels of the organization, translating complex technical information into actionable insights for non-technical stakeholders. Skills and Competencies Technical Expertise Strong understanding of IT infrastructure, cloud technologies (Azure, AWS), data integration, and application ecosystems (SAP, Salesforce, Workday, ServiceNow). Familiarity with DevOps, Agile, and SDLC principles. Knowledge of data analytics platforms (Snowflake, Databricks, Power BI) and automation technologies (UiPath, Power Automate). Project Management Skills Proven experience leading medium to large-scale IT or digital transformation projects. Proficiency in project portfolio tools (Planview, Jira, Confluence, Smartsheet). Strong analytical, financial management, and risk mitigation skills. Demonstrated ability to manage multiple concurrent initiatives across geographies and time zones. Excellent communication, collaboration, and stakeholder management capabilities. Strong organizational and prioritization skills in a fast-paced, matrixed environment. Proactive problem solver with a focus on continuous improvement and innovation. Education and Experience: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or equivalent and relevant formal academic / vocational qualification.