• Following up with customers on open and overdue invoices • Handle case escalations and complex invoices • Coordinating with Universities, Student organizations, and companies on invoice payments • Tracking and reporting on overall collections metrics • Applying check and Venmo payments to invoices • Taking card payments over the phone • Applying discounts and refunds to invoices • The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Role Description The Beautification, Arts and Sciences Program is seeking a collaborative and detail-oriented professional to manage public art collections, beautification assets, and community-focused projects throughout the City. This position oversees project development and maintenance, coordinates with internal and external partners, conducts community outreach, and supports program initiatives through project management, reporting, and stakeholder engagement. The ideal candidate will have strong organizational, communication, and relationship-building skills, along with experience managing projects of varying scope and complexity. Qualifications - Bachelor's Degree in public art, architecture, heritage preservation, landscape architecture, planning, urban design, art history, project management or a related field. - Three years of experience in program coordination, planning, and/or project management. - Must possess a valid Class D driver’s license. - Or any combination of education, experience, and training equivalent to the above Minimum Requirements. - Two years of experience in art collections management or public art maintenance (or a related field). - Two years of computer experience including Microsoft Office (Word, Excel, Powerpoint, Project). - Bachelor's Degree in a related field preferred. - Two years of database experience preferred. - Must possess, or obtain upon employment, a valid Arizona driver’s license. - Regular attendance is an essential function of this job to ensure continuity. Requirements - Provides excellent customer service to both internal and external customers. - Manages collections (built assets) for the beautification, arts and sciences program. - Manages maintenance of infrastructure/projects for the beautification, arts and sciences program with internal and external partners. - Develops beautification, arts and sciences programs or projects of various scales. - Develops success strategies; manages scope; selects and engages consultants; tracks project milestones and deliverables, quality control, budget management, record keeping, problem identification and resolution; and keeps supervisor appraised of project status. - Actively identifies and conducts outreach to stakeholders and provides stakeholder opinions; builds, develops, and grows relationships that contribute to the success of assignments, the program, the division, and the City. - Organizes and conducts informal and formal community outreach efforts. - Arranges, attends, presents, and/or conducts community meetings. - Manages marketing projects for the beautification, arts and sciences program. - Coordinates assignments including scheduling, resource coordination, task management, and client and contractor communication. - Collaborates with and provides technical assistance to internal and external agencies. - Develops and delivers progress reports, proposals, requirement documentation, and presentations. - Contributes to the review of various development applications including permits, site plans, and building plans. - Hands on data collection, data analysis, concept generation, technical development, documentation, and implementation. - Manages day-to-day contracted operational aspects of the completion of assignments. - Maintains collections and projects records and prepares related reports and correspondence with an attention to detail. - Assemble and analyze information, presentations, and reports for City Council, management, and staff. - Reviews proposals and provides knowledgeable expert opinion. - Develops agendas, prepares applications, provides technical reports, attends meetings, and communicates between Commissions and management. - Other duties as assigned. Benefits - Competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. - Annual salary of $61,651.20 - $92,497.60, based on the candidate's qualifications and experience. - Arizona State Retirement System with 100% Match. - Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of 12%. - 457 Deferred Compensation Options. - Up to 4% Annual Pay for Performance Increase. - Group Insurance including Health, Dental and Vision coverage. - Flexible & Health Savings Accounts. - 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty. - Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance. - First-Time Homebuyer Assistance. - Qualified Public Student Loan Forgiveness Employer. - Tuition Assistance. - Employee Clinic, Telehealth, Wellness Program & Incentives. - Tobacco Cessation Program. - Employer Assistance Program. - Recognition including Work Anniversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards. - Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers.

• Deliver a comprehensive maturity roadmap for in-house live agent collections function • Build out performance management infrastructure and strengthen baselines • Establish feedback cycles and set clear expectations at every level of the team • Show early progress toward improving collections outcomes with clear plans for the next two years

• reporting to the Director, Collections & Recoveries • owning the day-to-day performance of Mission Lane's live agent collections teams • establishing measurable performance baselines • building out a performance management infrastructure • responsible for the team's results • building leadership depth within the collections organization