• Deliver a comprehensive maturity roadmap for in-house live agent collections function • Build out performance management infrastructure and strengthen baselines • Establish feedback cycles and set clear expectations at every level of the team • Show early progress toward improving collections outcomes with clear plans for the next two years

• reporting to the Director, Collections & Recoveries • owning the day-to-day performance of Mission Lane's live agent collections teams • establishing measurable performance baselines • building out a performance management infrastructure • responsible for the team's results • building leadership depth within the collections organization

Role Description As a Remote Medical Collections Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. - Processes and verifies reimbursement claims, ensuring accuracy and compliance with payer guidelines and regulatory requirements. - Reviews and resolves claim discrepancies, identifying incorrect payments, denials, or underpayments and taking appropriate action. - Applies correct transaction codes to accounts, ensuring proper claim adjudication and reimbursement flow. - Monitors and follows up on outstanding claims, ensuring timely resolution and payment collection. - Collaborates with revenue cycle teams and payers to investigate claim denials and appeal decisions when necessary. - Researches and interprets payer policies, ensuring adherence to reimbursement requirements and claim submission rules. - Documents account actions accurately and thoroughly in the appropriate systems, maintaining compliance with department protocols. - Identifies process improvement opportunities, contributing to increased efficiency and streamlined reimbursement workflows. - Maintains strict confidentiality of patient and financial information, ensuring compliance with HIPAA and corporate policies. - Performs other duties as assigned. - Complies with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or coursework in Accounting, Finance, Healthcare Administration, or related field preferred - 0-1 years of experience in medical billing, reimbursement, claims processing, or accounts receivable required - Experience with payer reimbursement policies, claim adjudication, and healthcare revenue cycle operations preferred Requirements - Strong knowledge of medical billing, reimbursement procedures, and payer guidelines. - Familiarity with claim submission, denial management, and appeals processes. - Ability to analyze account balances, identify discrepancies, and apply appropriate adjustments. - Proficiency in electronic health records (EHR), billing software, and reimbursement systems. - Strong problem-solving and critical-thinking skills, ensuring accurate claims resolution. - Effective communication and collaboration skills, working with payers, revenue cycle teams, and internal departments. - Knowledge of HIPAA, compliance regulations, and healthcare reimbursement standards. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

Role Description This position leads a team of Centralized Commercial Credit Officers responsible for loan approvals on business purpose and commercial real estate loans within line of business parameters. In addition, the Centralized Commercial Credit Team Leader (CCCTL) will provide approval concurrence on exposures outside of the Credit Officer’s authority. Loan authority is commensurate with experience, expertise and business need. The CCTCL ensures that loans are underwritten to comply with policy and/or are appropriately mitigated. Work is varied in nature with changing priorities. Incumbent applies knowledge of commercial lending principles and technologies to work performed. Works under limited supervision and in compliance with established policies, procedures and regulations. The CCCTL supports revenue growth through identification and management of risk, and identification of alternative lending structures or terms. Qualifications - Undergraduate degree in Finance, Accounting, or a business related field required - Seven or more years banking experience with emphasis in credit analysis or commercial banking required - Prior management experience preferred - Prior loan approval authority highly preferred Requirements - Advanced analytical and problem solving skills - Proven effective communication and leadership skills - Promotes effective working relationships among teammates - Advanced computer skills to encompass knowledge of Microsoft Office software products (Excel, Word, Outlook and PowerPoint) - Above average written and oral communication skills - Ability to work independently as well as within a team environment - Good time management and organizational skills - Strong attention to detail - Advanced knowledge of loan documentation, banking principles, procedures, and practices Benefits - Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. - This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. - General information on our comprehensive benefits package can be found by visiting here . Company Description We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.