Mission Lane logo
Mission Lane

Mission Lane is a financial technology company that revolutionizes access to financial tools in credit, debit, and income discovery to pave a clearer way forward for Americans. The

Director, Collections & Recoveries

Location

Virginia

Posted

3 days ago

Salary

$146K - $189K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Collections & Recoveries

Mission Lane

• Deliver a comprehensive maturity roadmap for in-house live agent collections function • Build out performance management infrastructure and strengthen baselines • Establish feedback cycles and set clear expectations at every level of the team • Show early progress toward improving collections outcomes with clear plans for the next two years

Job Requirements

  • 10+ years of progressive collections experience
  • Proven ability to turn organizational objectives into structured operational plans
  • Experience leading collections teams in a distributed environment
  • Recognized as a functional authority in collections
  • Substantial experience leading through organizational change and transformation
  • Deep knowledge of collections best practices and compliance requirements
  • Background in an in-house collections operation, third-party collections agency, or national collections agency
  • Ability to travel approximately 6+ times per year (primarily Richmond, VA)

Benefits

  • Health/dental/vision insurance options
  • Paid time off
  • 401(k) match
  • Monthly wellness stipend
  • Disability coverage
  • Paid parental leave
  • Flexible spending account (for childcare and healthcare)
  • Life insurance
  • Remote-friendly work environment

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