Fiserv logo
Fiserv

We aspire to move money and information in a way that moves the world.

Digital Account Executive

Location

Pennsylvania

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Digital Account Executive

Fiserv

• Manage a regular meeting cadence with each client in your territory, both onsite and remotely. • Educate clients on Fiserv happenings and our impact on their organization. • Create an easy environment for clients to interact with and communicate with you and Fiserv. • Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction. • Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects. • Coordinate team education on Digital Channels and Electronic Payments products as needed. • Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues. • Support client visits and conferences and ensure billing accuracy.

Job Requirements

  • Experience in client relationship management, service delivery, and/or sales to C-Level executives.
  • Experience in electronic banking, mobile banking, and/or payments.
  • Bachelor’s degree, and/or equivalent military experience.
  • Experience with eCRM software such as Salesforce.
  • Working knowledge of Fiserv account processing products, online banking products, and business units.
  • Experience with Fiserv systems or applications.
  • Additional certifications in banking or financial technology fields.
  • Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.

Benefits

  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.

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