Requisition Number: 2351596 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Works with corporate level management of designated accounts to design and collaborate mutually beneficial goals to increase utilization of all services and programs - Works with customer and management to set annual goals by product line and strategize to increase utilization of all services and programs. Meet/exceed budget goals and ensure client satisfaction - Facilitates and leads customer-facing opportunities including formal business reviews, annual performance reviews, roundtables, etc. Responsible for establishing and maintaining contact and effective communication with all levels of designated accounts - Champions Optum's various lines of business to the client - manages requirements, customization of programs, communication, prioritization and timing, and goal definition and measurement. Assists with training and education of internal and external customers as needed - Manages the internal communication of measurements of the client's program including account metrics, KPIs, program status, Executive Sponsor reviews and upsell opportunities - Analyzes overall client performance, develops initiatives designed to grow the business in new areas, and drives organic revenue growth-through the identification and development of new opportunities - Creates or utilizes existing tools including account profiles, communication vehicles, and strategic account plans - Works cross-functionally with all internal areas to resolve and track client service issues and solve problems. Champions client's programs/ initiatives. Serves as point of contact for issue resolution and problem solving - Works with all internal departments to manage account initiatives and deliverables and tracks national account initiatives. Utilization of various social media channels and industry publications to promote organizational strategic marketing efforts; includes following client websites, social media, and industry publications to keep current with emerging trends - Travel as needed to clients, conferences, events, etc. (up to 50%) - Performs other duties as assigned by management You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ years of account management experience - 3+ years of experience with Pharmacy, Ancillary, PPO, and/or claims - 3+ years of upsell programs to clients or sales experience - 2+ years of experience managing performance guarantees for clients - 2+ years of experience performing presentations to clients and leadership - 2+ years of experience running client reports - 2+ years of experience data analysis - Intermediate to advanced experience with MS Excel experience (Pivot tables) - Intermediate to advanced experience with MS Power Point, Word Outlook - Proven solid project management experience (developing project plans, working with project teams, managing project timelines, driving project through completion) - Ability to travel up to 50% of the time (average is below 25%) Preferred Qualifications: - 3+ years of experience in workers' compensation account management - 3+ years of pharmacy account management experience *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Conduct market analysis and identify key customer targets. • Develop and implement strategic plans to achieve sales targets in assigned territory. • Develop and maintain owner relationships with retail partners that operate in more than one State or major market in the case of Canada and Mexico. • Influence design standards and projects for direct and indirect sales opportunities. • Use procurement contracts and other sales tools to increase equipment, service, and controls sales. • Oversee Retail sales activities and resources within sales channels. • Collaborate with local Carrier Commercial Sales, Service, and Controls teams on sales strategies that improve Carrier’s overall competitive position. • Track project activity keeping internal team members and external customers informed. • Update Salesforce with customer contact information and unique requirements including but not limited to, product configurations, and prototypes where applicable. • Provide technical and product training to key customers. • Communicate and cooperate across business functions.

• Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. • Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services. • Develop and execute strategic plans to drive business growth and achieve sales targets. • Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. • Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies. • Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. • Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction. • Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. • Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Role Description This position is for an existing vacancy. All interested candidates are encouraged to apply. How you’ll make your mark: - Develop account plans and long-term sales pipeline to increase market share and revenue growth based on customer requests. - Manage accounts in person and/or remotely, focusing on larger deals/opportunities and value and/or volume portfolio management. - Work with leadership to develop future business plans and determine methods for achieving these plans. - Build strong professional relationships with key IT and business executives, including C-level executives and diverse external partners. - Focus on generating new business and monitor/manage sales pipeline activity. - Analyze client industry and competitive research to facilitate growth. - Actively manage accounts, directing and coordinating all activity, forecasts, planning, and reporting. - Implement margin recovery activities/strategies if required and achieve/manage quarterly, half-yearly, annual quota and/or margin. Qualifications - University or Bachelor's degree or equivalent experience. - Extensive selling and enterprise account management experience in a related industry. - Expertise in a product area (e.g., networking, security, SaaS) and ability to manage end-to-end sales activity in complex, large deals. - Strong relationship building and negotiation skills, especially with executives at board level. - Desire to build knowledge of the client's industry and drive discussions on strategic direction. - Ability to appreciate customer business issues and translate them into solutions. Requirements - Accountability - Active Learning - Active Listening - Assertiveness - Building Rapport - Coaching - Complex Sales - Creativity - Critical Thinking - Cross-Functional Teamwork - Customer Experience Strategy - Empathy - Financial Acumen - Follow-Through - Growth Mindset - Identifying Sales Opportunities - Industry Knowledge - Intellectual Curiosity - Long Term Planning - Managing Ambiguity Benefits - Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing. - Personal & Professional Development: Programs to help reach career goals, whether becoming a knowledge expert or applying skills to another division. - Unconditional Inclusion: A culture that celebrates individual uniqueness and values varied backgrounds.