CareDx, Inc.

Role Description The Procurement & P2P Product Owner is responsible for the Coupa platform while establishing and overseeing the procurement processes within the organization and ensuring cost-effective purchase of all materials and services. The Procurement & P2P Product Owner partners closely with the operations and quality teams to ensure compliance to appropriate policies and procedures while supporting strategic decision-making. - Act as the Business Product Owner for Procure-to-Pay (Coupa), ensuring system capabilities align with business needs. - Define and manage the Coupa roadmap and backlog, prioritizing enhancements, releases, and automation initiatives. - Drive system adoption and user experience improvements, including guided buying, punchouts, and workflow optimization. - Own all Coupa training, SOPs, and user enablement programs across the organization. - Define and maintain the end-to-end P2P operating model, ensuring clear roles and alignment across Procurement, AP, and Finance. - Develop and maintain procurement policies and procedures to support scalability and consistency. - Establish and enforce PO compliance policies (e.g., “No PO / No Pay”) and procurement governance standards. - Own procurement-related controls, including Delegation of Authority (DoA), vendor onboarding controls, and PO approval integrity. - Partner with Internal Audit, Finance, and IT to design, test, and enhance P2P controls and system changes. - Assess and mitigate supplier, system, and process risks to ensure compliance with SOX and regulatory requirements. - Own the supplier lifecycle, including onboarding standards, enablement, and ongoing governance. - Establish supplier governance framework, including segmentation, performance tracking, and preferred vendor strategy. - Lead sourcing activities and negotiate pricing, terms, and contracts with suppliers. - Track and report key procurement and P2P metrics to improve efficiency, cost, and compliance. - Perform cost analysis, benchmarking, and scenario modeling to support strategic decision-making. - Identify and drive process improvement initiatives, focusing on automation, scalability, and user experience. - Collaborate cross-functionally to resolve issues and continuously improve end-to-end P2P performance. Qualifications - Bachelor’s degree in supply chain management, logistics, or finance. - 5+ years’ experience leading a procurement process. - Talent in negotiation and networking. - Experience with PowerBI. - Advanced Excel skills (pivot tables, large datasets, data analysis, etc.). - Ability to manage data entry and minimize errors or duplicates. - Strong communication, collaboration, and problem-solving skills. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. - And more! Company Description CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

Role Description This position provides direction and operational leadership of the clinical research studies to ensure delivery on time. The Clinical Trial Manager (CTM) is responsible for the management of clinical trials from study start-up activities through the clinical study report. The CTM drives completion of all study deliverables, ensuring the highest level of data quality and compliance to quality standards and regulatory guidance; proactively identifies, communicates and resolves clinical study operational issues; and participates in process improvement initiatives as required. - Lead the end-to-end execution of CareDx clinical trials, including but not limited to: - Site identification - Study start-up - Study conduct - Monitoring and closeout - Drive site activation, enrollment, and overall study performance while ensuring alignment with protocols, operational plans, and business objectives. - Proactively identify study risks (timeline, quality, and operational), lead mitigation planning and execution, and escalate issues effectively with clear action plans, defined ownership, and accountability. - Conduct internal review of investigator contracts and payments, as necessary. - Provide cross-functional leadership across Clinical Operations, Data Management, Medical Affairs and other functional areas serving as the central point of coordination to ensure clear roles, accountability, and seamless clinical trial execution. - Prepare and present project debriefings to Clinical Operations management and cross-functional teams. - Oversee Clinical Research Associates, CROs, central labs, and external vendors to ensure high-quality, timely, and cost-effective deliverables through established governance, KPIs, and performance management processes. - Champion operational excellence by standardizing study execution models, optimizing vendor management and reporting frameworks, and implementing scalable process improvements and SOPs. - Ensure data quality and inspection readiness through proactive data review, performance metric tracking, and close collaboration with monitoring and data management teams. - Maintain strong communication with clinical sites and stakeholders, including oversight of site visits, study documentation, and reporting, while ensuring compliance with GCPs, regulatory requirements, and study protocols. - Support study administration activities such as site engagement, training, and product inventory management to ensure efficient and compliant study execution. - Ensure high-quality, inspection-ready documentation and study tracking through effective use of eTMF including oversight of TMF completeness, document quality, and real-time study status reporting. - Provide oversight and operational support for CTMS system and effective use of it for tracking study milestones, enrollment, monitoring activities, and performance metrics. Qualifications - Bachelor’s degree in life sciences, health sciences or equivalent degree/experience; RN or pharmaceutical experience preferred but not required. - Minimum of 4 years of clinical trial management and 2+ years clinical research associate with on-site/remote clinical monitoring experience in the biotechnology/pharmaceutical/CRO industry. - Robust understanding of ICH/GCP, and knowledge of regulatory requirements. - Working knowledge of medical terminology. - Experience with medical laboratory testing and documentation of patient information. - Comfortable with technology and scientific/engineering principles. Requirements - A critical thinker and capable of problem solving and aligning the priorities with study outcomes and timelines. - Strong clinical study/project management skills. - Excellent communication, written and organizational skills (ability to prioritize a number of tasks of varying complexity), along with problem solving, conflict resolution, leadership and team-building skills. - Ability to motivate and collaborate with teams at other functional departments. - Ability to work independently, take initiative, and meet company goals within timelines and budget. - Able to work in a fast-paced environment with multiple competing tasks and demands, across time-zones. - Must have a sense of urgency about problem-solving and completing projects. - Ability to communicate with vendors and keep a high quality of clinical study. - Strong knowledge of FDA regulations and GCP. - Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint), electronic data capture (EDC) software (Medrio, Medidata) and other platforms related to electronic Trial Master File (eTMF), CTMS and safety report. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually for organ or bone marrow donation. - And more!

Role Description We are seeking a highly experienced individual capable of operating independently and delivering results immediately upon start with minimal to no training. The Clinical Contracts Specialist (Contractor) is an individual contributor responsible for including but not limited to the strategic development, negotiation, execution, and management of clinical trial agreements and study budgets with investigative sites, institutions, and vendors. This role independently manages complex and high-risk contracts and partners cross-functionally with Clinical Operations, Finance, Legal, Compliance, and Study Teams to ensure timely study startup, compliance, and budget accuracy. This is a contract position scheduled for 40 hrs/week from July 2026 - December 2026 at an hourly rate of $55/hour. This position is remote-based. Key Responsibilities - Supports Study Start-Up (SSU) strategy in close collaboration with the Study Start Up Team Lead and the Study Start Up Managers to ensure SSU timelines and deliverables are met according to site contracts and budgets. - Serve as a subject matter expert and primary escalation point for site contracts and budgets. - Lead the end-to-end contracting process for clinical trial agreements (CTAs), amendments, MSAs, vendor agreements, and related documents for global studies. - Independently negotiate complex contractual terms, including budgets, payment schedules, and termination clauses. - Interpret and apply country-specific contracting requirements, regulatory considerations, and institutional policies. - Ensure contract language aligns with approved budgets, study timelines, and operational assumptions. - Collaborate closely with Clinical Operations, Finance, and Payments teams to ensure contracted budgets are accurately reflected in clinical trial financial systems. - Review and approve site budgets, payment terms, and amendments for consistency with executed contracts. - Track and oversee contract status and budget review. - Identify and mitigate financial risks related to invoicing requirements and payment triggers. - Support reconciliation activities and resolve site payment disputes related to contractual terms. Other Responsibilities - Act as a partner and lead during study start-up to support rapid site activation. - Manage contract amendments driven by protocol changes, enrollment updates, or scope adjustments. - Ensure all contracts and amendments, work orders, and SOWs are fully executed, compliant, and audit-ready throughout the study lifecycle. - Serve as a trusted advisor and escalation point for complex contracting and budget issues. - Provide guidance to Clinical Operations, Study Management, and Finance teams on contractual interpretation and risk. - Partner with Clinical Operations and Legal to resolve non-standard terms and ensure compliance with company policies. - Contribute to the development and refinement of contracting standards, templates, SOPs, and playbooks. - Identify opportunities to improve cycle times, negotiation efficiency, and quality. - Provide resolutions of complex contract and budget issues, including escalations. - Participate in audits, inspections, and internal process reviews. Qualifications - Bachelor’s degree in Life Sciences, Business, Legal Studies, or a related field. - 5+ years of experience in clinical contracting, clinical budgets, clinical trial agreements, and negotiations with both Sponsor and Institutions. - Demonstrated experience negotiating complex CTAs and budgets within FMV parameters. - Strong understanding and deep expertise of clinical trial operations, budgeting, and payment workflows. - Ability to work independently and manage multiple high-priority studies simultaneously. - Knowledge of GCP, ICH, and FDA standards. - Excellent written, verbal, and negotiation skills. Preferred Qualifications - Supports diagnostic clinical trials including interventional trials and randomized, controlled trials. - Experienced with clinical trial financial systems (e.g., Medidata, CTMS, Grants Management). - Leads complex, high-impact contracts independently. - Applies strategic, risk-based judgment with strong compliance focus. - Performs effectively with minimal to no training. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. Company Description CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program.

Role Description The Digital Operations Manager leads end‐to‐end delivery, operational execution, and financial management for CareDx digital products. This role blends operational leadership, technical project management, and financial accountability, ensuring successful implementations, compliant revenue execution, and strong customer adoption. The Digital Operations Manager serves as a Technical Program Manager across implementations and integrations while also owning key operational systems, processes, and cross‐functional coordination. Key Responsibilities - Operational & Delivery Leadership - Manage new site implementations across multiple digital products from contract handoff through go‐live and stabilization. - Own end‐to‐end execution of digital product delivery, ensuring consistency across varying contract structures. - Lead cross‐functional coordination with: - Engineering - Data Science - Field teams - Customer Success and CareDx Pro teams - Drive operational excellence, quality, and scalability across implementations and support. - Technical Program & Project Management - Act as Technical Project / Program Manager for complex digital initiatives, integrations, and platform enhancements. - Develop and maintain project plans, timelines, risks, dependencies, and milestones. - Lead client kickoff meetings, technical alignment sessions, and status reviews. - Serve as primary escalation point for delivery, integration, or platform‐related risks. - Partner closely with Engineering on: - Defect resolution - Enhancements - Release planning and delivery timelines - Ensure solutions align with technical, security, and scalability requirements. - Financial Operations & Governance - Oversee digital revenue operations, including: - Forecasting - Billing - Revenue recognition - Ensure billing and revenue recognition are executed per contract terms and compliant with GAAP/SOX. - Manage Clarizen as the system of record: - Create and maintain projects and milestones. - Align billing and rev‐rec to contract‐specific terms. - Provide reporting and visibility to Finance and leadership. - Partner with Sales to ensure contract and SOW accuracy prior to execution. - Customer Adoption & Success Enablement - Drive customer adoption and long‐term operational success post‐go‐live. - Partner with CareDx engagement roles, including: - Strategic Account Manager (SAM) - Technical Account Manager (TAM) - MSL - Operations - Customer Adoption Specialist (CAS) - Support ongoing value realization through structured touchpoints, adoption reviews, and optimization efforts. - Systems, Compliance & Process Ownership - Maintain and administer Clarizen, including process improvements and data integrity. - Own operational SOC 2 quarterly evidence gathering and coordination. - Define, document, and improve operational workflows and delivery standards. - Ensure accuracy and consistency across operational documentation. - People Leadership - Manage and develop a team of direct reports across implementation and operations. - Provide coaching, performance management, and career development support. - Foster a culture of accountability, collaboration, and continuous improvement. Qualifications - Education: Bachelor’s degree or equivalent practical experience. - Experience: 7+ years of experience in operations management, technical program management, or PMO leadership. - Demonstrated experience supporting: - SaaS and services‐based delivery models. - Client‐facing implementations and platform integrations. - Revenue recognition and billing processes. - Proven ability to partner effectively with Engineering, Finance, Sales, and Customer Success teams. - Strong organizational, communication, and escalation management skills. - Comfort operating in dynamic, contract‐driven, and highly cross‐functional environments. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. - And more!

Role Description The Technical Project Manager plays a critical role in driving CareDx’s EMR Integration and Interoperability initiatives. This role serves as the central coordinator across technical, clinical, and client teams. Blending strong project management discipline with hands-on technical expertise, the associate ensures successful delivery, testing, and implementation of technical solutions to improve transplant centers and clinical teams work with CareDx products and services. This role reports to the Lead Technical Project Manager. Core Responsibilities - Project Execution & Delivery - Own end-to-end project planning, execution, and delivery of technical integrations and support post-go-live stabilization. - Manage cross‐team communication to ensure alignment on timelines, dependencies, testing expectations, and rollout steps. - Maintain accurate project documentation, including plans, status updates, SOPs, and client-facing deliverables. - Technical Problem Solving & Integration Support - Partner with internal engineering and interoperability teams and external client teams to troubleshoot and resolve issues using tools such as Redox, Mirth, Epic and Salesforce. - Analyze discrepancies (e.g., mismatched IDs, outdated packages, record‐level inconsistencies) and guide teams toward accurate resolution. - Proactively identify risks and bring forward recommendations and solution options when issues arise. - Systems & Workflow Expertise - Develop and maintain deep understanding of EMR integrations, clinical workflows, and lab ordering/result processes. - Guide clients and internal stakeholders on best practices for configuration, workflow design, and system behavior. - Identify opportunities to standardize builds, reduce variability, and improve scalability across implementations. - Stakeholder Communication & Client Engagement - Act as the primary client liaison during implementation, building strong relationships with clinical and technical stakeholders while facilitating workflow, integration, and technical discussions. - Communicate status, risks, and decisions clearly, translating complex concepts into actionable insights and providing visibility into release scope, changes, and timelines. - Support clients and internal stakeholders by providing visibility into what’s included in releases, what’s changing, and when updates will be available. - Testing, Validation & Quality Assurance - Oversee integration testing efforts, ensuring environments are properly configured. - Ensure teams understand what features, changes, or fixes are included in each build so QA/test activities start with the right expectations. - Identify gaps in process visibility (e.g., unclear version control, missing installation steps, outdated packages) and push for improvements. - Validate that environments are prepared for testing and that issues discovered in QA are documented and communicated appropriately. Qualifications - Bachelor’s degree or equivalent experience in healthcare, technology, or related field - 5+ years of experience in technical project management, EMR integration, or healthcare technology - Experience with EMR systems (e.g., Epic, Cerner) and interoperability standards (HL7, FHIR) - Strong analytical and problem-solving skills with the ability to debug complex technical issues - Demonstrated ability to manage multiple priorities in a fast-paced, client-facing environment - Excellent written and verbal communication skills - Proficiency with Microsoft Office tools (Outlook, Excel, PowerPoint, Word) Requirements - Experience with project tracking tools (e.g., JIRA, Confluence) - Familiarity with ticketing systems such as ServiceNow - Exposure to APIs, clinical data feeds (i.e. HL7), or interface engines - High preference for candidates living in Central or Pacific Timezone. Benefits - Competitive base salary and incentive compensation - Health and welfare benefits, including a gym reimbursement program - 401(k) savings plan match - Employee Stock Purchase Plan - Pre-tax commuter benefits - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation

Role Description The Director of Commercial Technology & CRM will lead strategic and operational initiatives across CareDx’s Commercial organization to ensure optimal field performance and alignment with corporate objectives. This leader will define and execute the long‐term systems vision that supports our commercial roadmap. As the business owner of Salesforce, this role provides leadership for critical commercial technology projects with a focus on CRM platform architecture, development standards, systems integrations, and data management. This person will lead the development and implementation of a fully integrated commercial enablement technology stack and work with business owners to translate needs into clear business requirements and prioritize commercial needs for IT projects. The ideal candidate combines strategic leadership with deep technical expertise, is data-driven, highly fluent in the latest commercial enablement technology options, and has a strong track record of cross-functional leadership. Key Responsibilities - Commercial Systems & Analytics - Serve as business owner of Salesforce and project leader for a highly visible, cross-functional project to assess our current commercial enablement technology stack. - Design and build a fully integrated and scalable technology ecosystem that can best enable field sales, key customer team, customer/patient experience team, and marketing. - Develop and own the multi‐year systems roadmap for Commercial Operations, with Salesforce as the central platform. - Design and implement a robust and scalable Master Data Management and data governance program. - Drive the strategic direction of commercial systems by identifying opportunities to enhance scalability, usability, and business value. - Develop and execute strategies to optimize field-facing systems to maximize sales force effectiveness. - Translate business requirements into robust technical specifications and system enhancements that drive measurable commercial impact. - Collaborate on and implement data governance standards and ensure data quality across commercial systems. - Partner with Marketing, Service, Finance, and IT to align system capabilities with business strategy and evolving market needs. - Evaluate emerging technologies and integrations that enhance commercial effectiveness in a diagnostics environment. - Reporting & Performance Management - Develop tools and dashboards for real-time performance tracking and reporting. - Ensure timely and accurate collection, analysis, and dissemination of field sales reports. - Monitor department performance against KPIs and highlight areas of improvement. - Align Salesforce data structures with enterprise data and analytics strategy. - Operational Excellence - Build and manage a high‐performing Sales Ops Systems team, including admins, analysts, and technical partners. - Establish best‐in‐class processes for change management, release management, and user enablement. - Drive continuous improvement initiatives to streamline commercial processes and enhance user experience. - Collaborate with training and end user audiences to create and drive utilizations of systems and reports. - Lead end‐to‐end implementation of new commercial systems and enhancements. - Establish best-in-class change management, release management, and user enablement processes. - Other responsibilities as assigned. Qualifications - Bachelor's Degree required - 12+ years of experience in Sales Operations, Commercial Systems, or related functions, with at least 5 years in leadership roles. - 5+ years of experience supporting field teams. - Deep expertise in Salesforce platform strategy, architecture, and administration. - Strong understanding of transplant medicine, diagnostic workflows, and healthcare provider dynamics. - Proven ability to build and scale commercial systems that support complex product portfolios and field organizations. - Strong leadership, communication, and stakeholder‐management skills. - Demonstrated success driving cross‐functional initiatives and delivering measurable operational improvements. Preferred Attributes - Experience in post-transplant diagnostics or related therapeutic areas (e.g., nephrology, rare disease, immunology, cardiology, pulmonology, hematology). - Collaborative, proactive, and passionate about improving patient care through education. - Certification in Salesforce Administration, Lean Six Sigma, or similar. - Background in change management or process reengineering. - Entrepreneurial spirit; comfortable with rapid change, resource constraints, and the need to be flexible about roles. - Strong preference for candidates living in the Bay Area but open to candidates living on the West Coast. Benefits - Competitive base salary and incentive compensation - Health and welfare benefits, including a gym reimbursement program - 401(k) savings plan match - Employee Stock Purchase Plan - Pre-tax commuter benefits - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation - And more!

Role Description The primary responsibility of the Insurance Reimbursement Specialist is to maximize reimbursement by collecting outstanding balances from insurance companies. The Specialist will maximize collections by following up on unresolved claims and appeals, and by escalating claims for reconsiderations and up to three levels of appeals. The Specialist will work closely with the CareDx Payer Dispute Resolution and Market Access teams to ensure CareDx receives coverage and appropriate reimbursement from contracted and non-contracted payers and government health plans. This role requires meticulous work and the ability to thrive in a fast-paced environment. This is a full-time position, Monday through Friday, with occasional overtime as needed. Candidates within commuting distance of the Brisbane, California office will need to come to the office on a regular basis; remote candidates will work and collaborate from home. Responsibilities - Claim Follow-up: - Resolve aged claims and appeals without payer responses via payer portals & outbound phone calls. - Identify claims that need a first, second, or third level appeal. - Assist teammates with projects and denial work queue management. - Denials and appeals: - Prioritize an assigned work queue to ensure timely work is balanced with working the most payable claims. - Identify non-payment trends and, in collaboration with Revenue Cycle leadership, escalate groups of claims to the CareDx Payer Dispute Resolution or Market Access teams. - Investigate denial and non-payment trends identified by the Revenue Cycle Analytics team. Propose solutions and collaborate cross-functionally with the Denials Management Steering Committee. - Share opportunities to improve upstream work to prevent denials. - Work with patients when their assistance is needed in the appeal process. - Work professionally with Revenue Cycle teammates to be responsive to requests that require your assistance. Qualifications - Education: High school diploma or equivalent. - Experience: 3-5 years’ experience in medical billing; strong preference will be given to candidates with molecular laboratory billing experience. Medical billing experience may be substituted with a bachelor’s degree. - Understanding of patient protections under HIPAA and proper handling of protected health information (PHI). - Working knowledge of health insurance and terminology. - Excellent communication and people skills. - Meticulous with strong analytical and problem-solving abilities. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually for organ or bone marrow donation. - And more!

Role Description The Medical Science Liaison (MSL) will apply his/her background in transplant patient care and use of laboratory tests in patient management to educate physicians and transplant coordinators about the clinical value of the AlloSure® test as non-invasive methods to monitor transplant recipients for organ rejection. The MSL will be familiar with current best practices of post-transplant patient management, and will explain how these diagnostic tests are useful in patient care. Excellent communication skills are essential for the MSL who will operate from a remote home-based office in the California area. Significant travel is required to visit transplant clinics affiliated with teaching hospitals located in the region. - Communicate and reinforce the clinical utility of the AlloSure test - Develop strong and productive working relationships with key opinion leaders (KOLs) in the field of transplantation - Help analyze, interpret, and clarify the AlloSure test results in conjunction with other clinical data - Provide on-site clinical support at transplant centers through oral presentations, test result data reviews, and interactive resolution of clinician queries - Function as the primary clinical resource for the Transplant Account Manager (TAM) team to support product adoption and expanded use of CareDx products - Assist new product development teams in defining unmet needs, product performance requirements, and launch plans - Provide clinical support for Customer Service inquiries and complaints - Participate in Medical Advisory Board meetings with KOLs - Participate in Clinical Workshop meetings with KOLs - Support company initiatives at clinical and scientific meetings - Function as a clinical liaison and resource to payer and insurance groups - Support Clinical Operations as needed with field support at transplant centers participating in CareDx sponsored trials Qualifications - Candidates must be located in either the Bay Area or Greater Los Angeles - Health care professionals with relevant clinical sciences knowledge in (kidney preferred) organ transplantation will be considered: such as PharmD, PhD, or MD. - Minimum of 5+ years of related experience; Prior experience in MSL role highly preferred and/or the introduction of new clinical laboratory tests preferred - Outstanding oral presentation skills with a portfolio to support - Publication Portfolio - Ability to explain how AlloSure scores can be used and added to the milieu of other available clinical data, interpret clinical scenarios, and communicate diagnostic and management issues in transplant recipients - Experience in establishing strong, collaborative working relationships with clinicians - Experience in establishing strong, collaborative working relationships with internal stakeholder functions (e.g. Sales, Marketing, Regulatory, R&D) and external customers - Knowledge of molecular biology and immunology helpful - Outstanding interpersonal skills and collaborative work style - Need for professional licensure to be in good standing if applicable Benefits - Competitive base salary and incentive compensation - Health and welfare benefits, including a gym reimbursement program - 401(k) savings plan match - Employee Stock Purchase Plan - Pre-tax commuter benefits - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation Company Description CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

Role Description The primary responsibilities of the Senior Business Intelligence Analyst include supporting revenue growth by analyzing sales pipeline results, conversion trends, and territory performance to identify opportunities. This role partners closely with Sales and Commercial Operations to deliver actionable KPIs and insights, producing accurate and timely standardized and ad-hoc reporting related to order conversion and volume, territory strength, opportunities, and understanding around ordering centers and providers. This role requires detail-oriented work, knowledge of root cause analysis, in-depth use of reporting software, and the ability to interpret reporting results to multiple audiences. Candidates must thrive in a fast-paced environment with the ability to operate independently and take initiative. This is a full-time position, Monday through Friday. Candidates within commuting distance of the Brisbane, California office will need to come to the office on a regular basis; remote candidates will work and collaborate from home. - Perform root cause analysis to identify trends related to order volume, test conversion rates, account health and reimbursement opportunity. - Develop a data-driven plan to partner with management in executing improvement and growth strategies. - Produce monthly KPIs and required month end reporting and identify causes for changes. - Proactively identify new order and growth opportunities and identify bottlenecks. - Accurately produce and analyze ad-hoc data requests to stakeholders and management within the commercial team. - Assist management and team with tracking action plans to ensure timely completion of projects and issue resolution. - Creatively utilize dashboards via established platforms (Tableau/SQL/PowerBI) and advanced excel to visually represent data and statistically determine order and reimbursement expectations and effectively communicate improvement suggestions to stakeholders. - Develop dashboards and standardized reporting utilizing data tools (Tableau/SQL/PowerBI) which could include, but not limited to: Score cards, staff performance, A/R research, ad-hoc worklist dashboards, and system maintenance. - Map current workflows and design future state ensuring to develop clear and concise documentation and user training guides. - Perform quality audits and assist stakeholders with user acceptance testing (UAT). - Identify gaps and areas of improvement in analytics capabilities and work to implement enhancements that improve company performance. Qualifications - Education: Bachelor’s degree in quantitative field required. - Experience: 3+ years of experience in Healthcare, technology, or process improvement required. - Advanced knowledge of Microsoft Excel and experience with data tools (SQL, Tableau, Power BI, Looker). - Ability to prioritize and manage multiple concurrent tasks. - A collaborative and proactive problem-solver with exceptional communication and interpersonal skills with excellent time management. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - And more! Please refer to our page to view detailed benefits at CareDx Careers . In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

Role Description The Healthcare Compliance Lead plays a critical leadership role in supporting CareDx’s healthcare compliance program. This role is responsible for ensuring management and execution of the company’s training and audit and monitoring plan. Key Responsibilities: - Training & Education - Manage comprehensive compliance training programs for employees at all levels. - Develop engaging training materials tailored to various roles and risk areas. - Conduct live and virtual training sessions, workshops, and refreshers. - Monitor training completion rates and effectiveness and report metrics to leadership. - Stay current on regulatory changes. - Audit & Monitoring - Execute risk-based audit and monitoring plans to assess compliance with policies, procedures, and regulations. - Conduct internal audits and reviews of operational processes, documentation, and systems. - Identify gaps, trends, and areas for improvement; recommend corrective actions. - Collaborate with business units to implement and track remediation efforts. Qualifications - Bachelor’s degree required. - Minimum of 5 years of experience in a healthcare compliance role, within the pharmaceutical, biotech, diagnostics, or medical device industry. - Strong working knowledge of U.S. healthcare laws and regulations, including but not limited to: Anti-Kickback Statute (AKS), False Claims Act (FCA), Stark, HIPAA, and FDA. - Exceptional communication, analytical, and project management skills. - Demonstrated integrity, judgment, and ability to handle sensitive and confidential matters with discretion. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. - And more! Company Description CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.