Join our Team Ericsson is one of the world's leading telecommunications technology and services companies. In Australia and New Zealand, our teams design, deploy and support the network infrastructure, software and managed services that power digital connectivity across the region. Our workforce operates across field environments, customer sites, laboratories, remote locations and home-based settings across two jurisdictions, and we are looking for an experienced EHSW leader to take full ownership of the function responsible for their health, safety and wellbeing. The Scope The risk landscape this role governs is physical, psychological and environmental. Field operations carry acute physical injury risk including working at height, confined space entry, live electrical work and RF-EME exposure, in environments Ericsson doesn't always control. The office and remote workforce carries psychosocial and ergonomic risk profiles that are equally demanding, if less visible. Environmental compliance obligations span both jurisdictions, covering hazardous materials, waste management and ESG reporting commitments that are growing in regulatory and commercial significance. Two jurisdictions. Distinct regulatory cultures. One function that must hold all of it with authority. Ericsson brings strong global frameworks, genuine leadership commitment to EHSW, and the resources of a well-established multinational, including a management system built to ISO 45001 principles. What this role adds is the leader who can close the gap between system and practice: embedding psychosocial risk governance with the same rigour applied to physical safety, strengthening contractor maturity across a complex supply chain, and positioning EHSW as a genuine input to commercial decisions rather than a review that happens after the fact. The position reports to the Regional Head of EHSW and operates as the senior EHSW authority for the business. Shaping decisions before commitments are made, not after, is central to how this role is expected to operate. What you will do - EHSW strategy for ANZA, grounded in Ericsson's global framework and calibrated to the specific risk profile of the region - Serious injury and fatality prevention including critical control verification, precursor monitoring and field leadership presence - Psychosocial risk governance across all ANZA jurisdictions, meeting current and strengthening regulatory obligations - Workers' compensation performance across Australia and New Zealand, covering premium, claims and return to work - Occupational health, environmental compliance, crisis management integration and the full legal compliance landscape across Commonwealth, state, territory and New Zealand frameworks - A small specialist team, with the scope to lead, develop and shape it You will bring - Senior EHSW leadership at country or multi-site level, with genuine familiarity with both Australian and New Zealand operating environments. You've designed psychosocial risk programs, led organisations through serious incidents and regulatory scrutiny, and carried real accountability for workers' compensation outcomes. You understand high-risk field operations and the contractor governance that goes with them. - Equally important is what you bring as a leader: the credibility to influence senior stakeholders, the courage to raise uncomfortable risks, and the ability to drive outcomes without direct authority over every part of the business. - A degree in OHS, Environmental Management or a related discipline is required. Postgraduate qualifications and membership with AIHS or NZISM are valued. Where your track record clearly reflects the demands of this role, it will carry real weight in our assessment. Why this role Ericsson's EHSW function in ANZA has the frameworks, the global support and the leadership commitment that many organisations claim but fewer genuinely have. The opportunity now is to build on that foundation, strengthen the function's influence across a complex and consequential operating environment, and establish EHSW as a recognised strategic asset for the business. For the right leader, the scope to shape that outcome, with genuine organisational backing, is real. We'd like to hear from you. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Australia (AU) || Melbourne Req ID: 783830

Role Description As part of our growing Remote Sales & Support team, we are looking for a motivated and skilled Sales Representative to ensure that our customers receive the best possible experience. If you are a self-starter with a passion for sales and customer support, we'd love to hear from you! - Efficiently handle a large number of calls, ensuring a high level of service - Proactively provide in-depth details about our electric bikes, arrange appointments and manage deliveries - Address customer concerns and objections diligently, ensuring their satisfaction and trust in our services - Use proven selling techniques to turn potential customers into loyal clients Qualifications - Native/Fluent French speaker - Excellent knowledge of English (C1-C2 level) - 1+ years of experience in a sales role - High-speed internet connection, personal computer, and headset - Availability to work on the New York time zone schedule (shifts of 9 am - 6 pm or 2 pm - 11 pm New York Time) - Exceptional problem-solving, negotiation, and customer service skills Benefits - Competitive salary with quarterly performance bonuses - Friendly and supportive team - Opportunity to work and grow professionally at an international level

Role Description - SALES & BUSINESS DEVELOPMENT - Identify and develop new business opportunities through prospecting, networking, referrals, and lead generation. - Conduct client meetings to understand operational needs and business challenges. - Present and demonstrate ERP and technology solutions to prospective clients. - Prepare quotations, proposals, and commercial offers. - Manage the full sales cycle from initial contact to deal closure. - Achieve monthly and quarterly sales targets and contribute to company growth. - CLIENT RELATIONSHIP MANAGEMENT - Build and maintain strong long-term relationships with prospective and existing clients. - Ensure continuous follow-up and professional communication throughout the sales process. - Understand client requirements and provide tailored business solutions. - Maintain high levels of customer satisfaction and professionalism. - Act as the main point of contact between clients and the company during the sales journey. - TECHNICAL & IMPLEMENTATION COORDINATION - Collaborate closely with technical and implementation teams throughout the sales and onboarding process. - Coordinate project handovers to ensure smooth client onboarding and implementation. - Communicate client requirements clearly to internal teams. - Support clients during the pre-sales and post-sales process when needed. - Ensure proper follow-up on project progress and customer satisfaction. - ERP, WEBSITE & BUSINESS SOLUTION KNOWLEDGE - Maintain strong understanding of ERP systems, website solutions, software services, and digital transformation solutions. - Understand core business operations including accounting, inventory, HR, CRM, procurement, and operations workflows. - Stay updated on industry trends, competitor solutions, and emerging technologies. - Effectively communicate the business value and operational benefits of ERP solutions. - Continuously develop product knowledge and consultative selling skills. Qualifications - Bachelor’s degree in Business, Marketing, Information Systems, or related field. - 2-3 years’ experience in tech sales or business development. - Basic understanding of ERP systems, websites, eCommerce platforms, and business workflows such as accounting, inventory, HR, CRM, procurement, and operations. - Ability to translate technical ERP and AI concepts into practical business solutions. - Ability to understand business operations and client needs. - Strong communication and presentation skills. - Professional verbal and written English communication. - Organized and proactive personality. - Interest or exposure to AI solutions, automation tools, or digital transformation services is a plus. - Self-motivated, proactive, and able to manage tasks independently in a remote work environment. Requirements - Generate 40–60 new leads per month. - Conduct 9-10 discovery meetings per month. - Send 4-8 proposals to clients per month. - Close 3-4 deals per month. - Maintain weekly follow-ups with prospects and clients. - Participate in weekly meetings. - Conduct weekly check-ins with existing clients. - Keep CRM and sales pipeline updated daily. Benefits - Competitive base salary. - Attractive commission on closed projects. - Public holidays and annual leaves. - Flexible remote work schedule. - Growth opportunities within a fast-growing technology company. - Supportive team culture.

Role Description We are looking for a proactive and customer-focused Customer Support Specialist to support association members and manage incoming inquiries through our ticketing system. This role will primarily focus on member support and ticket management using Freshdesk, while also assisting with Klaviyo email and SMS campaigns and supporting incoming sales inquiries when needed. The ideal candidate is organized, responsive, and experienced in managing customer interactions while working with customer support and email marketing platforms. IMPORTANT: DO NOT APPLY IF YOU DON'T HAVE A HANDS-ON EXPERIENCE IN FRESHDESK & KLAVIYO Key Responsibilities: - Customer Support - Provide timely and professional support to association members via Freshdesk ticketing system and inbox support. - Manage, track, and resolve customer support tickets efficiently. - Ensure all member inquiries are addressed accurately and in a timely manner. - Assist with the rollout and ongoing use of Freshdesk for support ticket management. - Sales Inquiry Support - Handle initial sales inquiries when the main sales setter is unavailable. - Provide coverage particularly on Sundays and Mondays, as the current setter works Tuesday through Saturday. - Ensure all inbound inquiries are acknowledged and directed appropriately. - Klaviyo Support - Assist with Klaviyo email and SMS campaigns, including campaign setup, edits, and scheduling. - Manage lists and audience segmentation within Klaviyo. - Support the migration from AWeber to Klaviyo, ensuring data and lists are transferred correctly. Qualifications - Proven experience using Freshdesk for customer support or ticket management. - Hands-on experience with Klaviyo, including email campaigns, segmentation, and automation. - Strong customer service and communication skills. - Experience handling inbox support and ticket resolution. - Ability to manage multiple inquiries and prioritize tasks effectively. - Ability to work on Sunday and Monday coverage for sales inquiry support. - Detail-oriented and highly organized. Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).