Role Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Remote System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Qualifications - Experience with Windows and Mac OS troubleshooting. - Experience with Server 2016 through 2025. - Experience with VMWare and Hyper V Virtualization. - Experience supporting M365 and Azure. - Minimum of five years experience in IT Support or a similar role. - Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. - Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. - Experience with Managed Service Providers (MSPs) is highly desirable. - Active Server Certifications are preferred. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop). - A very strong cultural fit the ITS way (Our core values will be discussed during the interview). - Excellent command of the English language both spoken and written. - Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday). - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s). - Life Insurance. - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions). - Paid Time Off (starts at 15 days per year). - Maternity/Paternity Leave. - Paid US Holiday. - Night Shift Bonus. - Salary Advancement/Loan. - Health & Wellness Program. - Company-paid training and certification.

Role Description Elevate your IT career with the City of Flagstaff as a Systems Administrator II, where your expertise helps power a community that thrives on innovation and service. As a Systems Administrator II, you will be a key player in supporting Flagstaff’s critical technology infrastructure, working alongside the Systems Administrator Senior to install, maintain, and monitor the organization’s servers, storage, backup, and core systems across both on-premises and cloud environments. This position will provide the unique opportunity to learn and work in multiple IT disciplines. Working for the City of Flagstaff IT Division can include training programs, career coaching, and professional development. We offer a team-based, inclusive environment, where individual ideas and feedback matters. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve. Examples of the Work Performed - Provides excellent customer service to both internal and external customers. - Supports the Systems Administrator Senior in strategic planning efforts, capacity planning, functional, and technical design of enterprise server systems and resolution of complex problems. - Assists in evaluating vendor products in hardware, and software and recommend purchases consistent with the organization's short- and long-term objectives. - Assists in the recommendation and implementation of server policies and standards and ensure adherence to security procedures. - Performs troubleshooting, diagnosis, and repair/fix for network hardware and software related problems. - Works in conjunction with management to devise strategic and tactical solutions required to meet overall business objectives. - Recommends technology solutions considering a number of factors including budget, business need, internal capabilities, usability, longevity, integration, and strategic direction. - Assists the Systems Administrator Senior in providing consulting, instruction, direction and technical assistance to the city for architectural design of core management systems as well as application platforms, security, storage and backup related objectives. - Interfaces with users, consultants, technical teams and vendors for maximum guidance in determining the most appropriate selection of technologies. - Assists the Systems Administrator Senior in providing the administration, analysis, design, testing, documentation, implementation and functions for all server systems (virtual, physical, on-premises or cloud), mass storage systems; backup systems, networks, telephony systems, enterprise applications including monitoring systems, directory services, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), data center and security systems. - Assists the Systems Administrator Senior in managing a data center; architects, implements and manages cabinet, cabling and power configurations. - Supports and adheres to back-up process and procedures associated with protecting network stored data from losses associated with system failure, corruption, or disaster. - Designs, develops, configures, implements, and maintains cost effective solutions to meet business needs. - Helps to ensures high availability, security, stability, integrity, capacity, and performance on new and existing servers. - Provides on-going support for core enterprise software systems. - Supports and maintains systems in a data center environment. - Selects server specifications based on customer requirements. - Participates in server hardware repairs and upgrades as well as operating system installations and configurations. - Plans and schedules server operating system maintenance activities including patches and configuration changes. - Establishes and maintains permissions on the network and host systems. - Creates and maintains technical documentation related to system operations. - Analyzes and resolves system problems in order to maintain operations by performing root cause analysis. - Attends training and maintains understanding of current and future industry standards and technologies. - Works with staff and stakeholders to develop technology driven strategies that address current and future needs. - Maintains records of repairs, resolutions, and changes in a work order system. - Provides guidance and training to other members of the team. - Other duties as assigned. Qualifications - Bachelor’s Degree in Computer Science, Management, or Information Systems, or a closely related field. - Three (3) years of general Information Technology experience. - One (1) year of Systems Administration experience. - Must possess, or obtain upon employment, a valid class D driver’s license. - Or any combination of education, experience, and training equivalent to the above Minimum Requirements. Requirements - Five (5) years of general Information Technology experience. - Three (3) years of Systems Administration experience. - Microsoft, VMWare, Azure, or other related Systems certifications. - Must possess, or obtain upon employment, a valid Arizona driver’s license. - Regular attendance is an essential function of this job to ensure continuity. - Participates in rotating twenty-four (24) hours, seven (7) days a week, three-hundred sixty-five (365) days a year emergency support for the IT infrastructure when required or during an emergency outage escalation. - Must pass background, criminal history, and fingerprint check. Benefits - Competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. - Annual salary of $71,260.80 - $106,891.20, based on the candidate's qualifications and experience. - Arizona State Retirement System with 100% Match. - Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of 12%. - 457 Deferred Compensation Options. - Up to 4% Annual Pay for Performance Increase. - Group Insurance including Health, Dental and Vision coverage. - Flexible & Health Savings Accounts. - 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty. - Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance. - First-Time Homebuyer Assistance. - Qualified Public Student Loan Forgiveness Employer. - Tuition Assistance. - Employee Clinic, Telehealth, Wellness Program & Incentives. - Tobacco Cessation Program. - Employer Assistance Program. - Recognition including Work anniversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards. - Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers. - Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

• Own and manage metadata, dimensions, hierarchies, and application configurations across Oracle EPBCS and FCCS environments. • Administer system security, user provisioning, and role-based access using Oracle IDCS • Design, build, and maintain EPM cubes (ASO/BSO), business rules, workflows, and integrations • Develop and maintain EPM Automate scripts and automation workflows for data and system processes • Support and monitor data loads, mappings, and validation across multiple ERP systems for global entities • Ensure data integrity by validating, reconciling, and troubleshooting consolidation and reporting discrepancies • Identify and implement improvements to planning, consolidation, and reporting processes • Optimize system performance through tuning calculation scripts, performing health checks, and applying patches • Support monthly and quarterly financial close processes, ensuring timely system refreshes and consolidations • Maintain system documentation and enforce EPM governance, standards, and best practices • Support change management, including testing, validation, and deployment of system enhancements • Provide technical support and training to finance and FP&A users on EPM tools and functionality

• Configure, maintain, and support VoIP and PBX systems in hospitality environments • Assist with deployment, provisioning, and ongoing maintenance of customer systems • Monitor voice services, infrastructure alarms, system health, and network performance • Troubleshoot SIP, VoIP, networking, and infrastructure-related issues • Support internal Tier 1 and Tier 2 teams with escalated technical issues • Communicate technical information clearly to both technical and non-technical stakeholders • Create and maintain technical documentation related to deployments, configurations, and troubleshooting procedures