Intelligent Technical Solutions

Role Description The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages standard infrastructure projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success. The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a customer-focused mindset. Qualifications - 3–5 years of experience implementing and supporting IT infrastructure projects. - Experience working with distributed or remote teams. - Hands-on experience deploying and troubleshooting servers, networking, cloud platforms, endpoints, and infrastructure technologies. - Ability to work in a fast-paced consulting or project-based environment. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent written and verbal communication skills. - Strong customer service and stakeholder management skills. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

Role Description Join Intelligent Technical Solutions, a dynamic and growing company, as a Proactive Technician I. We’re looking for a dependable, detail-oriented problem solver with strong customer service skills and a team-first mindset. In this role, you will be responsible for delivering remote IT support to our clients, ensuring issues are resolved efficiently and systems remain stable and secure. You will handle a mix of reactive support and proactive maintenance tasks, playing a key role in maintaining our high standards of service. Job Responsibilities - Reactive: Responding to Alerts or Urgent Issues - Respond to urgent tickets and incoming client calls to diagnose and resolve technical issues via phone and remote tools. - Provide support across varying shifts to support 24/7 coverage. - This role is expected to handle and resolve the following with minimal assistance: - Workstation operating system issues (Windows and macOS). - Printer and peripheral issues. - Standard business application issues (e.g., Microsoft Office). - Common line-of-business applications (e.g., CRM Tools, VoIP, Microsoft 365), including coordination with vendors when needed. - Basic networking issues related to endpoint connectivity. - Proactive: Issue Prevention and Maintenance - Patch management and system updates. - Disk space management and cleanup. - Vulnerability remediation. - Firmware updates. - Alert review and remediation. - System performance tuning. - Execution of other routine maintenance tasks. Qualifications - Experience troubleshooting Windows and macOS environments. - Previous experience in a Helpdesk or Technical Support role. - Strong skills in application troubleshooting, PC deployment/imaging, and user profile management. - Experience working with third-party vendors for issue resolution. - Proficiency supporting: - Microsoft 365 / Office applications. - Adobe applications. - Active Directory. - Backup solutions. - Endpoint security tools. - Mobile devices and common business applications. - Experience working in a Managed Service Provider (MSP) environment is highly preferred. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor. - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop). - A very strong cultural fit the ITS way (Our core values will be discussed during the interview). - Excellent command of the English language both spoken and written. - Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday). - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s). - Life Insurance. - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions). - Paid Time Off (starts at 15 days per year). - Maternity/Paternity Leave. - Paid US Holiday. - Night Shift Bonus. - Salary Advancement/Loan. - Health & Wellness Program. - Company-paid training and certification.

Role Description As an Outside Sales Representative, you will be working on helping companies to resolve their technology issues specifically related to servers, data backups, disaster recovery, and ordering equipment. This is a business-to-business transaction. Our products include managed services, fiber, and VoIP. - Phase 1 - Train as inside sales. Take the role of a Telemarketer. Scrub calls and set appointments with prospects. Shadow with existing Outside Sales Representatives. - Phase 2 - After training with the Inside Sales functions, you will meet with clients and close business. Job KPIs: - >=3 appointments set per week - >=make 100 calls per day What a successful candidate for this role looks like: - Energized by talking to people, not drained by it. - Vocal: Someone who is not scared to speak their mind. - Aggressive: A team member who doesn't hesitate to go after what they want. - Quick on their feet: Someone who is quick to act and quick to respond. - Win-driven: They have a self-derived motivation to win. - Passionately sincere: Someone who is not just honest but displays high conviction in making their case to a client about why their solution is the right one. - Attentive listener: A teammate that talks far less than they listen, bringing a high degree of humility and curiosity to their client interactions. Qualifications - At least 2 years of B2B sales experience is required. - A bachelor's or associate degree is preferred but not required. - Excellent command of the English language both spoken and written. Requirements - A home office set up that meets the following: - A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. - Stable internet connection with at least 5mbps download and upload. - A quality headset with noise cancellation feature for meetings. - A mobile phone that has the capacity to install the Microsoft Authentication app. - A very strong cultural fit the ITS way (Our core values will be discussed during the interview). - Able to work full time 40 hours a week - 8:30AM to 5:30PM, Eastern Standard Time (EST) from Monday to Friday. - Able to pass our online behavior and cognitive assessments. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

Role Description The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction. Job Responsibilities - Proactive Monitoring & Alerts: - Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts). - Ensure alerts are actionable, efficient, and tied to measurable KPIs. - Proactively address recurring issues to minimize escalations and maintain high service standards. - Mentorship & Escalation Support: - Serve as a Tier 3 escalation point for technicians, engineers, and operational teams. - Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers. - Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams. - Automation & Scripting: - Develop and maintain automation scripts and tools to reduce manual workloads. - Lead adoption of automation best practices across the team. - Documentation: - Create and maintain SOPs, knowledge base entries, and technical guidelines. - Ensure documentation meets internal standards and industry best practices. - Collaboration & Strategy: - Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives. - Collaborate cross-functionally to ensure seamless integration of proactive solutions. Qualifications - Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment. - Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting. - Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services. - Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues. - Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V. - Experience supporting and administering Microsoft 365 environments. - Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures. - Excellent problem-solving, root-cause analysis, and technical project leadership skills. - Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams. - Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role. - Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time 40 hours a week: - Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. - Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours. - Able to pass our online behavior and cognitive assessments. - Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

Role Description The Remote Project Engineer is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions. Qualifications - Experience working with remote teams is required. - Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc. - Ability to work in a fast-paced, and at times high-pressure consulting environment. - Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position. - Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position. - Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

Role Description The Remote Project Engineer is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions. Qualifications - Experience working with remote teams is required. - Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc. - Ability to work in a fast-paced, and at times high-pressure consulting environment. - Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position. - Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position. - Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

Role Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Remote System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Qualifications - Experience with Windows and Mac OS troubleshooting. - Experience with Server 2016 through 2025. - Experience with VMWare and Hyper V Virtualization. - Experience supporting M365 and Azure. - Minimum of five years experience in IT Support or a similar role. - Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. - Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. - Experience with Managed Service Providers (MSPs) is highly desirable. - Active Server Certifications are preferred. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop). - A very strong cultural fit the ITS way (Our core values will be discussed during the interview). - Excellent command of the English language both spoken and written. - Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday). - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s). - Life Insurance. - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions). - Paid Time Off (starts at 15 days per year). - Maternity/Paternity Leave. - Paid US Holiday. - Night Shift Bonus. - Salary Advancement/Loan. - Health & Wellness Program. - Company-paid training and certification.

Role Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Remote System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Qualifications - Experience with Windows and Mac OS troubleshooting. - Experience with Server 2016 through 2025. - Experience with VMWare and Hyper V Virtualization. - Experience supporting M365 and Azure. - Minimum of five years experience in IT Support or a similar role. - Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. - Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. - Experience with Managed Service Providers (MSPs) is highly desirable. - Active Server Certifications are preferred. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop). - A very strong cultural fit the ITS way (Our core values will be discussed during the interview). - Excellent command of the English language both spoken and written. - Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday). - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s). - Life Insurance. - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions). - Paid Time Off (starts at 15 days per year). - Maternity/Paternity Leave. - Paid US Holiday. - Night Shift Bonus. - Salary Advancement/Loan. - Health & Wellness Program. - Company-paid training and certification.

Role Description The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service. - Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and client satisfaction. - Triage tickets properly by ensuring contacts, types, subtypes, priority, resource, and detailed ticket summary, etc. are accurate. - Adherence to Standard Operating Procedures (SOPs) relating to ticket creation. - Coordinate dispatch of onsite resources as needed. - Follow procurement process with incoming equipment for service tickets. - Auditing and closure of completed tickets. - Perform follow-up when a client requests an update. - Use ConnectWise to create, review and manage service tickets for the entire Service Department. - Regular review of all current Service Department tickets. - Use internal and external knowledge bases and resources to research and resolve issues independently. - Help the team identify trends, follow up on patterns, and address gaps in ticket handling. - Complete any other tasks as assigned by ITS management. Qualifications - Strong written and verbal communication skills - Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. - At least 6 months of Customer Service Experience. - Culturally Fit. - Experience with Managed Service Providers (MSPs) is highly desirable. Requirements - A home office set up that meets the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to pass our online behavior and cognitive assessments. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

Role Description As a Sales Admin Assistant /CAMigo at Intelligent Technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction. Qualifications - Technical background is essential. - Demonstrated experience in client success, account management, or sales support. - Strong background in customer service and sales. - Familiarity with CRM software and customer support tools. - Strong client relationship management skills. - Excellent communication and interpersonal abilities. - Ability to multitask and prioritize effectively. - Strong organizational skills and attention to detail. - Analytical and data interpretation skills. - Proficiency in Microsoft Office Suite. - Flexibility in a fast-paced environment. Requirements - A home office set up that meets the following: - A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. - Stable internet connection with at least 5mbps download and upload. - A quality headset with noise cancellation feature for meetings. - A mobile phone that has the capacity to install the Microsoft Authentication app. - HD webcam. - A very strong cultural fit the ITS way (Our core values will be discussed during the interview). - Excellent command of the English language both spoken and written. - Able to work full time for 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday). - Able to pass our online behavior and cognitive assessments. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s). - Life Insurance. - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions). - Paid Time Off (starts at 15 days per year). - Maternity/Paternity Leave. - Paid US Holiday. - Night Shift Bonus. - Salary Advancement/Loan. - Health & Wellness Program. - Company-paid training and certification.