Diagnose and resolve technical issues while ensuring customer satisfaction. Manage communications across multiple channels, research reported problems, and collaborate with technical teams to escalate and resolve complex cases effectively.

Role Description Johnson Controls is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US. - Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas. - Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and exceeds internal and external customer expectations. - Accountable for timely and high quality product service literature. - Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility. - Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. - Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level. - Support key customer accounts as a technical resource to the branches. - Participate in educating other JCI associates in technical discussions on failure modes and their impact on equipment and customers. - Manage Technical Escalations from Tier I. - Provide technical support to on-site audits of BE plants, suppliers, and customer sites to develop and maintain "a customer for life." Qualifications - Bachelor's degree in engineering or a related Technical/Scientific field required. - Minimum of 10 years of technical experience with a knowledge of HVAC&R products. - Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail. - Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers. Requirements - Must be able to travel up to 20%. - Analyze and solve complex product system problems. Benefits - Comprehensive benefits package. - Opportunities for professional growth and development. - Supportive and inclusive work environment. - Commitment to work-life balance and employee well-being. - Engagement in meaningful projects that make a difference.

Role Description Job Role: Trainee - Associate Technical Support Engineer Location: Remote (Bangalore / Hyderabad) Shift Timings: 4 PM - 1 AM (IST) Stipend: 40k per month Duration: 1 Year Tech support L1 Preferred Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Understanding of REST APIs and troubleshooting API-related issues. - Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes. - Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO. - Excellent problem-solving skills. - Strong communication skills to explain technical concepts to non-technical users. - Familiarity with cloud computing platforms (e.g., AWS, Azure). - Knowledge of Generative AI and Prompt Engineering. Company Description Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

• Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments • Write and review SQL queries to validate data integrity; analyze execution plans and map workflows to underlying data structures • Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic • Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed • Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation • Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues • Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations