Diagnose and resolve technical issues while ensuring customer satisfaction. Manage communications across multiple channels, research reported problems, and collaborate with technical teams to escalate and resolve complex cases effectively.

Role Description Johnson Controls is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US. - Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas. - Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and exceeds internal and external customer expectations. - Accountable for timely and high quality product service literature. - Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility. - Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. - Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level. - Support key customer accounts as a technical resource to the branches. - Participate in educating other JCI associates in technical discussions on failure modes and their impact on equipment and customers. - Manage Technical Escalations from Tier I. - Provide technical support to on-site audits of BE plants, suppliers, and customer sites to develop and maintain "a customer for life." Qualifications - Bachelor's degree in engineering or a related Technical/Scientific field required. - Minimum of 10 years of technical experience with a knowledge of HVAC&R products. - Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail. - Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers. Requirements - Must be able to travel up to 20%. - Analyze and solve complex product system problems. Benefits - Comprehensive benefits package. - Opportunities for professional growth and development. - Supportive and inclusive work environment. - Commitment to work-life balance and employee well-being. - Engagement in meaningful projects that make a difference.

Role Description Join us on our exciting journey! We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life! - Identify requests being provided by end users. - Categorize and record reported queries and provide solutions. - Support problem identification. - Process user account creation, modification, and deactivation. - Perform identity verification and entitlement validation prior to executing requests. - Maintain and update user access across systems such as directory services, applications, and client platforms. - Ensure all access provisioning complies with least privilege principles and client security requirements. - Escalate unresolved problems to a higher level of support if needed. - Manage one or more customer service or service desk functions. - Act as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. - Log, categorize, and prioritize requests in accordance with incident/request classification standards. - Ensure adherence to defined Service Level Agreements (SLA) and escalation timelines. - Maintain ownership of tickets from initiation through resolution/closure. - Monitor issues from start to resolution. - Advise users on appropriate course of action. Qualifications - English Speaker. - At least 3 years of call center experience, preferably with account management experience (e.g., Active Directory Access, Application Access). - Helpdesk / Technical Support account is required. - Strong command of the English Language both spoken and written. - Amenable to shifting schedules. - Understands key performance indicators. - Understands the relationship of work quality and how it impacts efficiency. - Dedicated at work – no attendance issues with previous employers. - Ability to multi-task and work on holidays/Saturdays and Sundays. - Good work history – not a call center hopper. - Ability to work with other team members. - Helpdesk / Technical Support background. - Understanding of technical troubleshooting (e.g., Active Directory, LAN, Sound Card, Routers). - Strong logic formulation or thought process. - High average typing skills = 50 words per minute. - Good critical thinking. - Ability to work with a high level of accuracy and keen attention to detail. Company Description IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.

Role Description Job Role: Trainee - Associate Technical Support Engineer Location: Remote (Bangalore / Hyderabad) Shift Timings: 4 PM - 1 AM (IST) Stipend: 40k per month Duration: 1 Year Tech support L1 Preferred Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Understanding of REST APIs and troubleshooting API-related issues. - Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes. - Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO. - Excellent problem-solving skills. - Strong communication skills to explain technical concepts to non-technical users. - Familiarity with cloud computing platforms (e.g., AWS, Azure). - Knowledge of Generative AI and Prompt Engineering. Company Description Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.