Role Description Johnson Controls is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US. - Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas. - Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and exceeds internal and external customer expectations. - Accountable for timely and high quality product service literature. - Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility. - Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. - Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level. - Support key customer accounts as a technical resource to the branches. - Participate in educating other JCI associates in technical discussions on failure modes and their impact on equipment and customers. - Manage Technical Escalations from Tier I. - Provide technical support to on-site audits of BE plants, suppliers, and customer sites to develop and maintain "a customer for life." Qualifications - Bachelor's degree in engineering or a related Technical/Scientific field required. - Minimum of 10 years of technical experience with a knowledge of HVAC&R products. - Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail. - Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers. Requirements - Must be able to travel up to 20%. - Analyze and solve complex product system problems. Benefits - Comprehensive benefits package. - Opportunities for professional growth and development. - Supportive and inclusive work environment. - Commitment to work-life balance and employee well-being. - Engagement in meaningful projects that make a difference.

Role Description Job Role: Trainee - Associate Technical Support Engineer Location: Remote (Bangalore / Hyderabad) Shift Timings: 4 PM - 1 AM (IST) Stipend: 40k per month Duration: 1 Year Tech support L1 Preferred Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Understanding of REST APIs and troubleshooting API-related issues. - Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes. - Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO. - Excellent problem-solving skills. - Strong communication skills to explain technical concepts to non-technical users. - Familiarity with cloud computing platforms (e.g., AWS, Azure). - Knowledge of Generative AI and Prompt Engineering. Company Description Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

• Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments • Write and review SQL queries to validate data integrity; analyze execution plans and map workflows to underlying data structures • Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic • Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed • Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation • Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues • Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations

• Plan and execute small-scale software upgrades for hosted customer environments (BarTender, minor WA/WMS patches, configuration improvements), coordinating schedules with Cloud Operations and customers • Validate pre-upgrade readiness and post-upgrade functionality using documented checklists and basic technical verification • Lead mini-projects that require coordination between Support, Cloud Operations, Product Engineering, QA, Security, and Enterprise Data teams • Interface with upstream data teams when data changes risk breaking downstream systems; coordinate validation and customer communication • Drive the problem management process by coordinating with external departments that hold technical root cause analysis information, ensuring problems are documented and closed out • Spot-check monitoring and alerting configurations for excessive noise, insufficient granularity, or missing coverage • Work with Tier 1 and Tier 2 support teams to identify application-level signals that indicate customer impact but are not yet monitored • Propose and implement alerting or dashboard improvements in coordination with the monitoring team • Perform proactive environment health checks and recommend remediation actions • Contribute to Knowledge Base maintenance: identify outdated articles, flag gaps, and coordinate updates • Pick up operational tasks that fall outside the daily case queue but improve overall support quality (ServiceNow workflow testing, report generation, process validation) • Document upgrade outcomes and update runbooks based on lessons learned