Automation Anywhere

Role Description Job Role: Trainee - Associate Technical Support Engineer Location: Remote (Bangalore / Hyderabad) Shift Timings: 4 PM - 1 AM (IST) Stipend: 40k per month Duration: 1 Year Tech support L1 Preferred Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Understanding of REST APIs and troubleshooting API-related issues. - Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes. - Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO. - Excellent problem-solving skills. - Strong communication skills to explain technical concepts to non-technical users. - Familiarity with cloud computing platforms (e.g., AWS, Azure). - Knowledge of Generative AI and Prompt Engineering. Company Description Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

• Leading ML research, experimentation, and development from concept to deployment • Designing and implementing novel ML/AI approaches, staying current with cutting-edge research and methodologies • Architecting ML pipelines, training infrastructure, and model evaluation frameworks • Collaborating with cross-functional teams: Working closely with product managers, and other stakeholders to ensure the AI/ML solutions align with the organization's goals and objectives • Communicating effectively: Clearly document your work and effectively communicate your findings, insights, and recommendations to both technical and non-technical stakeholders, fostering a collaborative and informed environment • Guiding ML engineering decisions including model selection, feature engineering, and optimization strategies • Translating academic insights into practical applications • Mentoring junior ML engineers and establish ML best practices across the team • Working closely with AI Systems Tech Leads to ensure delivery of optimized AI systems and services to production • Enforcing data governance and privacy: Follow processes and implement methods that ensure data governance, privacy, and security

• Developing and executing a regional strategy for the channel with a focus on significantly increasing the market share of Automation Anywhere (AAI) through collaboration with large GSIs, RSIs, and boutique partners focused on the Intelligent Automation / Gen AI Market • Creating joint go-to-market plans, joint scorecards, and a joint cadence of business reviews from the C-suite down to all levels as required in the organization • Collaborating with national and in-region partners to grow the pipeline for joint execution and collaborating with the field sales team to drive bookings • Working closely with the field sales teams to execute the plan locally • Acting as an advocate for your respective partners for all things AAI; keeping them informed and excited about AAI and building a strong support community to drive partner success • Development of joint solutions with the respective GSI around SFDC, Workday, Google, etc. to showcase the power of Intelligent Automation within the leading GSI practices. • Upselling, cross-selling & net new logo, including expansion sales through partners

• Acting as the primary point of contact for assigned clients, fostering trust and building strong, long-term relationships • Collaborating with clients to understand their business needs, identify automation opportunities, and develop a clear roadmap for success • Managing the entire project lifecycle, from pre-sales and scoping to implementation and post-go-live support • Overseeing project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectations • Proactively managing client expectations, communicating project progress, risks, and issues effectively • Tracking and reporting on key performance indicators (KPIs) to measure project success and client satisfaction • Identifying and developing new business opportunities within existing client accounts

• Delivering Automation Anywhere’s value proposition and identifying target use cases for prospective new customers • Contacting and engaging with leads using a combination of phone calls, email campaigns, and social media • Qualifying leads and scheduling discovery calls between prospect and an Account Executive (AE) • Leveraging sales tools and technologies to maintain accurate records of all activities and the lead lifecycle in required tools such as Salesforce, Salesloft, Zoominfo, and SalesNav • Performing daily activities, outbound prospecting, scheduling qualified new meetings, and influencing revenue pipeline against quarterly goals

Role Description As a Customer Renewal Specialist at Automation Anywhere, you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for: - Meeting or exceeding assigned sales objectives and quotas for renewal business - Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention - Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track - Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal - Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts - Maintaining, updating, and managing all SalesForce.com renewal opportunities Qualifications - 4+ years of Renewal or account management experience - Experience selling software products that are on-demand and recurring in nature - Experience using Salesforce.com as CRM required - Software Sales experience; SaaS or subscription sales is preferred - Experience and knowledge of AI, Automation and/or APA preferred Requirements - High problem-solving ability to learn and adapt quickly while being a self-starter - Team-oriented with the ability to succeed in an entrepreneurial environment - Committed, enthusiastic and coachable with a desire to thrive in sales environment - Strong presentation and communication skills (verbal, written, and listening) - Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily Benefits - Flexible work schedule / remote roles - Unlimited Personal Time Off - 12 holidays off per year - 4 days volunteer time off per year - Eligible for 4 company Achievement days off per year - Variety of health care and well-being benefits - Paid family/parental leave

About Us: Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity At Automation Anywhere, Business Development is at the forefront of driving revenue growth, expanding our partner ecosystem, and securing the strategic alliances that accelerate our go-to-market momentum. As our Agentic Process Automation platform scales, we're looking for a seasoned BD leader who can identify, structure, and close high-impact partnerships and commercial agreements that directly contribute to growth. You will serve as a key connector between our product, sales, and executive teams—translating market dynamics into actionable partnership strategies. The ideal candidate brings a builder's mentality to ecosystem development, combines sharp commercial instincts with strong financial acumen, and has the credibility to engage C-level counterparts at potential partners, customers, and strategic investors. Where relevant, you will also support select corporate development activities—including minority investments and strategic transactions—that complement our broader BD agenda. You will make an impact by being responsible for: - Own and drive the end-to-end lifecycle of strategic partnerships—from initial outreach and opportunity qualification through deal structuring, negotiation, and go-live activation. - Develop and execute a partner ecosystem strategy spanning technology alliances, channel and reseller programs, and systems integrator relationships that extend Automation Anywhere's market reach. - Collaborate closely with Product, Sales, Marketing, and Finance to align partnership structures with commercial priorities and ensure measurable revenue impact. - Build and maintain a robust pipeline of BD opportunities; track and report partnership performance metrics against ARR contribution, pipeline influence, and co-sell targets. - Conduct rigorous financial modeling and business case development to evaluate partnership economics, including revenue share, co-investment, and build/buy/partner tradeoffs. - Support select corporate development activities—including minority investments, strategic alliances with financial components, and inorganic growth initiatives—in partnership with Finance and Legal. - Represent Automation Anywhere externally with partners, investors, and industry stakeholders; actively cultivate relationships across the enterprise tech and AI/automation ecosystem. - Stay ahead of competitive and market dynamics in the agentic AI and automation space; translate intelligence into prioritized BD opportunities for executive consideration. - Champion internal best practices around partnership governance, deal review frameworks, and post-close success planning. You will be a great fit if you have: - 12–15+ years of experience in business development, strategic alliances, corporate development, or a related field—ideally within enterprise software or the broader tech sector. - Demonstrated track record of structuring and closing complex, multi-party commercial agreements and technology partnerships. - Familiarity with corporate development concepts and deal mechanics (M&A, minority investments, JVs) is a meaningful plus; prior experience in investment banking, VC, or corp dev is welcomed. - Strong command of financial modeling, partnership economics, and the ability to translate quantitative analysis into executive-level recommendations. - Deep understanding of the enterprise software landscape—particularly SaaS, AI/automation, or platform businesses—with the ability to engage credibly with both technical and business audiences. - Exceptional communicator and presenter; comfortable operating at the C-suite and board level, both internally and with external partners. - Collaborative, low-ego mindset with the ability to influence without authority across a matrixed organization. - Strong network across enterprise tech, cloud, and the broader AI/automation ecosystem. The base salary range for this position is $280,000 - 290,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for an executive bonus plan, equity and a full range of medical and other benefits. Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. #LI-LS1 Benefits and perks you’ll appreciate: - Flexible work schedule / remote roles - Unlimited Personal Time Off - 12 holidays off per year - 4 days volunteer time off per year - Eligible for 4 company Achievement days off per year - Variety of health care and well-being benefits - Paid family/parental leave - We are a designated “Best Place to Work” for 2 years in a row! Learn more here - Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com. At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship. All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Job Description - We are looking for a full-stack associate to design, configure, and deploy AI Agents and intelligent automation solutions on an enterprise-grade Automation Anywhere GenAI platform while leveraging RAG (Retrieval-Augmented Generation) as the knowledge foundation for the Automation Anywhere Enterprise Knowledge Base (EKB). - Full-stack knowledge of candidate will be used to integrate upstream full stack bots/APIs and downstream AAA Enterprise RPA Gen1, Gen2 (DocAI), and Gen3 (GenAI) bots, and vice versa. - The Associate will define RAG success criteria (retrieval accuracy, hallucination thresholds) and KPIs; inventory knowledge sources (documents, databases) as an Enterprise Knowledge Base. - Data sourcing plan and design end-to-end Agent flows covering triggers, KB retrieval, LLM calls, and actions. - KB structure (chunking, fine-tuning) will be defined and built using EKB. Prototype prompts and Agents will be developed to produce functional test Chat/Agent prototypes. - Agents and Prompts will be configured with a selected LLM (Gemini/GPT-4) to generate Agent configurations and prompt templates. Downstream API tasks (RPA steps/external calls) will be integrated, followed by UAT deployment (publish Agent/KB). - Upon successful UAT, the solution will be published to Production via the Production Control Room, with BOT/Agent monitoring as part of Hypercare. Qualifications - Education: Bachelor’s or Master’s in Computer Science, AI/ML, Data Science, or equivalent practical experience. - Experience: 1-3 years in software engineering; 1+ years building AI-powered automation solutions in production. - Certifications (Preferred): Cloud AI certifications (AWS, Azure, GCP); RPA certifications such as UiPath or Automation Anywhere. - Scope & Growth Path: Implement designs under Senior Engineer guidance; progress toward independent stakeholder ownership. Agentic AI - Hands-on experience with LangChain, LangGraph, AutoGen, or CrewAI. - Core agent patterns: tool usage, memory, multi-step reasoning, validation and guardrails. - LLM APIs: OpenAI, Anthropic, Gemini, or open-source models; structured prompt engineering. RAG & Vector Infrastructure - End-to-end RAG pipelines: ingestion, chunking, embedding, vector stores, and retrieval evaluation. - Hands-on with vector databases; ability to diagnose and improve retrieval quality. RPA - Hands-on with UiPath, Automation Anywhere, or Microsoft Power Automate. - Bot workflows with exception handling, logging, and enterprise system integrations. Engineering - Strong Python skills; experience with cloud AI services, APIs, data pipelines, and event-driven systems. Nice to Have - Exposure to LoRA / QLoRA fine-tuning approaches. - Agent observability and evaluation tooling such as LangSmith or Arize. Responsibilities - Build and maintain multi-agent workflows from solution design through production deployment. - Implement root-cause analysis, ERP/CRM/ITSM integrations, and robust error handling. - Design and operate end-to-end RAG systems; continuously monitor and improve retrieval quality. - Develop and maintain RPA tasks; integrate AI agents with RPA and business logic. - Write unit and integration tests; contribute to CI/CD pipelines and deployment automation. - Collaborate with senior engineers; document pipelines, agent configurations, and operational runbooks. All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

• Designing, building, and delivering scalable and real-time systems with high quality, scalability, and operability in mind • Collaborating with product management, data science, and other engineering teams to bring end-to-end solutions with the highest business value to our customers • Reviewing and providing feedback on technical designs and code changes to ensure highly available, scalable, maintainable designs and high code quality standards to engineering peers • Troubleshooting and resolving complex technical issues that arise in production and provide timely resolutions • Proactively identifying areas of technical debt and improvement opportunities, and drive solutions or innovation in engineering organization • Taking operational ownership of the system by using monitoring and observability tools to identify and resolve production issues • Mentoring and coaching team members to raise the technical bar on the team and adapt AI assistant development

• Developing and executing a regional strategy for the channel with a focus on significantly increasing the market share of Automation Anywhere (AAI) through collaboration with large GSIs, RSIs, and boutique partners focused on the Intelligent Automation / Gen AI Market • Creating joint go-to-market plans, joint scorecards, and a joint cadence of business reviews from the C-suite down to all levels as required in the organization • Collaborating with national and in-region partners to grow the pipeline for joint execution and collaborating with the field sales team to drive bookings • Working closely with the field sales teams to execute the plan locally • Acting as an advocate for your respective partners for all things AAI; keeping them informed and excited about AAI and building a strong support community to drive partner success • Development of joint solutions with the respective GSI around SFDC, Workday, Google, etc. to showcase the power of Intelligent Automation within the leading GSI practices • Upselling, cross-selling & net new logo, including expansion sales through partners