• Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments • Write and review SQL queries to validate data integrity; analyze execution plans and map workflows to underlying data structures • Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic • Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed • Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation • Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues • Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations

• Plan and execute small-scale software upgrades for hosted customer environments (BarTender, minor WA/WMS patches, configuration improvements), coordinating schedules with Cloud Operations and customers • Validate pre-upgrade readiness and post-upgrade functionality using documented checklists and basic technical verification • Lead mini-projects that require coordination between Support, Cloud Operations, Product Engineering, QA, Security, and Enterprise Data teams • Interface with upstream data teams when data changes risk breaking downstream systems; coordinate validation and customer communication • Drive the problem management process by coordinating with external departments that hold technical root cause analysis information, ensuring problems are documented and closed out • Spot-check monitoring and alerting configurations for excessive noise, insufficient granularity, or missing coverage • Work with Tier 1 and Tier 2 support teams to identify application-level signals that indicate customer impact but are not yet monitored • Propose and implement alerting or dashboard improvements in coordination with the monitoring team • Perform proactive environment health checks and recommend remediation actions • Contribute to Knowledge Base maintenance: identify outdated articles, flag gaps, and coordinate updates • Pick up operational tasks that fall outside the daily case queue but improve overall support quality (ServiceNow workflow testing, report generation, process validation) • Document upgrade outcomes and update runbooks based on lessons learned

• Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems. • Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates. • Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive. • Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation. • Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments). • Escalate advanced issues—such as device compliance, Conditional Access modifications, and file migrations—to L2+ engineers. • Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles).

Title: Technical Support Specialist Location: Phoenix, AZ Department: Information Technology Job Description: Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category. Benefits that drive themselves: - Hourly rate of $20.00 - $24.00 / Hour depending on experience. - Full Time, Monday-Friday, 8am - 5pm. - Work from home options! We offer hybrid schedules that would consist of 2 days at home and 3 days in the office. - We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more! - Employee discount program! - Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. - Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025! Overview Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. Responsible for administration and internal support of the Company’s PCs, printers, servers, IP phones, cell phones and related equipment. Tasks include procurement, end user support, backup monitoring, license tracking and performing maintenance on PC’s, printers, servers, upgrades and configurations. What you will need: - Be a minimum of 18 years of age. - Be proficient in Microsoft Outlook and Excel. - Be able to work in high-volume and fast-paced environment. - High School Diploma or GED required. How you will make an Impact: - Provide IT support and resolve problems to the end user’s satisfaction. - Monitor and respond quickly and effectively to requests received through the IT Service Desk. - Update and document all Service Desk tickets, and close tickets within assigned SLA - Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. - Modify configurations, utilities, software default settings, etc. for the local workstation. - Provide remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices - Assist users with questions regarding Microsoft Office, Office 365, Microsoft Teams, and other software - Document internal procedures. - Assist with on-boarding /off-boarding of users. - Install, test and configure new workstations, peripheral equipment and software. - Maintain inventory of all equipment, software and software licenses. - Report issues to the Tier 3 teams for escalation. - Manage PC setup and deployment for new employees using standard hardware, images and software. - Assign users and computers to proper groups in Active Directory. - Provide first level support of company applications. - Perform timely workstation hardware and software upgrades as required. What will set you apart: - Average computer literacy and experience are required for this position. - Employee must show aptitude in learning new software programs. - Previous Tech experience preferred. - CompTia A+. MS Suite, Excel, Word Certifications preferred. #INDIT