• Partner with Business Development and Marketplace leadership, as well as cross-functional teams, to support initiatives that accelerate Roo’s growth • Build, maintain, and optimize tools, dashboards, and reporting to track performance across markets and sales activities • Analyze field performance and deliver actionable insights to improve productivity and outcomes • Support the development and execution of sales and account management playbooks • Identify and implement systems and processes that improve efficiency, scalability, and revenue attainment • Support and continuously improve Roo’s operating cadence (weekly, monthly, and quarterly business reviews) • Drive execution of GTM programs and operational rollouts in new markets and geographies • Monitor performance against targets and proactively surface insights, risks, and opportunities • Identify gaps in reporting, tools, or processes and independently drive solutions • Partner with Business Development and Account Management teams to support market strategies, including: • Lead generation and conversion optimization • Supply acquisition and marketplace health • Listing quality and pricing optimization • Collaborate with the Data team to size market opportunities and measure ROI of key initiatives • Conduct ad hoc analyses to inform strategic and operational decisions

• Empower Americas sales communities by delivering strategies and programmes that drive excellence and behavioural change. • Serve as a consultant to sales leaders in the USA and Canada, ensuring teams possess the skills, mindset, and tools needed. • Help amplify sales culture during a period of growth to influence revenue outcomes by equipping sellers with needed tools. • Join the North America Sales Enablement team to offer integrated coaching and resources that improve productivity. • Focus on localising and embedding Global Sales Enablement learning programmes for the Americas market. • Optimise toolstack, including Salesforce, Highspot, and Gong, to drive data quality and seller efficiency. • Pilot AI-assisted workflows and automated call feedback tools to enhance coaching outcomes. • Project manage strategic learning initiatives that facilitate partners’ adoption of multiple products and selling full platform value.

• Own the day-to-day sales operations support model for Strategic Accounts • Identify and remove bottlenecks that slow speed to quote, opportunity progression, or forecast visibility within the Strategic Accounts team • Build and maintain intake and support processes for deal support requests, custom opportunities, and quoting-related needs • Train new hires on systems, processes, and operating standards to accelerate ramp-up and drive consistent adoption • Analyze Strategic Accounts seller performance, conversion rates, deal cycle times, pipeline coverage, and seller-level productivity • Conduct whitespace and penetration analysis across existing and target accounts to identify opportunities to expand into additional Halo solutions and service lines • Partner with Strategic Accounts leadership to run a disciplined weekly pipeline review process • Build and manage dashboards that provide leadership with real-time visibility into pipeline health, funnel movement, win/loss trends, forecast risk, and performance against revenue targets • Implement and continuously improve core sales processes for Strategic Accounts

Title: Global Head of Sales Operations - New York or Paris Location: New York United States Job Description: Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you. As the Global Head of Sales Operations within our Revenue Operations organization, you will lead and scale the operational engine that powers our Sales organization. Reporting to the Global Head of Revenue Operations, You'll partner closely with Sales, Marketing, Finance, and GTM leadership to drive strategic planning, operational excellence, and data-driven decision making across the revenue funnel. You will lead and develop a high-performing Sales Operations team while owning core initiatives including territory planning, capacity modeling, forecasting support, pipeline management, deal desk operations, sales compensation, and process optimization. This role requires a strategic operator who can balance executive-level thinking with hands-on execution in a fast-paced, high-growth SaaS environment. Additional Responsibilities: - Partner with Sales leadership to drive GTM strategy, territory design, account prioritization, capacity planning, and performance optimization - Establish operational rigor around forecasting, pipeline management, KPI definition, reporting, and business reviews - Own and optimize sales processes, workflows, and systems with an AI-first mindset focused on automation and scalability - Lead Deal Desk operations, including deal structuring, approval workflows, pricing governance, discount management, and cross-functional coordination with Finance, Legal, and Sales leadership to improve deal velocity and quality - Advise leadership on sales compensation structures, incentive programs, and SPIFF strategies; oversee policy administration and governance - Partner cross-functionally with Marketing Operations to improve lead management, speed-to-lead, routing, and top-of-funnel ROI - Drive adoption, standardization, and continuous improvement across Salesforce and core GTM tools, in close partnership with the GTM Systems team. - Collaborate with Finance and executive leadership on annual planning, headcount modeling, and operational planning initiatives Minimum Qualifications: - Bachelor's degree or equivalent practical experience - 8 years of experience in B2B SaaS Revenue Operations or Sales Operations - 4 years of people management experience leading high-performing operational teams - Strong experience supporting Sales and BDR/SDR motions in a high-growth environment - Experience owning or partnering closely with Deal Desk operations - Deep expertise with Salesforce and core revenue systems Preferred Qualifications: - Experience with modern GTM tooling including HubSpot, Gong, Outreach, and data enrichment platforms - Experience driving AI-enabled workflows and automation within Revenue Operations - Strong understanding of sales compensation design and GTM planning methodologies - French language proficiency is a plus What We Offer: - Competitive compensation package (NYC: $250K - 300K USD) - Stock options to ensure you have a stake in Pigment's growth - Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones - We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies - Trust and flexible working hours - Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco - High-end equipment (based on stock/availability) to do your work in the best conditions - Employer-sponsored 401(k), enabling you to prepare for retirement - Remote-friendly environment How We Work: - Thrive Together - We win as a team and do right by our colleagues, customers, partners, and community. - Never Settle - We operate with rigor, ambition, and a constant drive to improve. - Go for it - We are action-oriented and believe learning comes through execution. - Be real, be humble - We lead with empathy, openness, and honest feedback. - Champion our Customer - We solve what matters most and help customers succeed in complex environments. $250,000 - $300,000 a year We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.