• Lead the design, execution, and evolution of Strada’s enablement programs to accelerate seller readiness and performance. • Own onboarding, on-the-job training (product, sales skills, technology), and leadership development/coaching programs. • Partner closely with Sales, Marketing, Product, and RevOps to ensure sellers have the skills, content, and insights needed to win more, faster. • Build and execute a repeatable onboarding program to reduce ramp time and accelerate productivity. • Develop role-based enablement curricula covering product knowledge, sales methodology, and technology usage. • Establish KPIs for onboarding, training completion, content usage, and coaching effectiveness.

• Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following: • Plan & build operational dashboards to support the regional inspection of the renewals business • Collaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals data • Document data and metrics definitions for key terms related to renewals in a centralized location • Strategize and communicate business requirements to automate renewals forecasting, reporting, and analytics capabilities • Enable field sales and sales operations business partners on leveraging renewals dashboards to execute to outcomes • Educate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategies • Drive globally consistent operational cadence reviews with the field to review at-risk renewals and roll up in a global renewal forecast • Provide business insights to sales leadership on renewals business performance against key metrics • Drive churn and contraction ARR trends analysis and business insights • Lead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forum • Identify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficiencies.

Role Description As the GTM Operations Manager at Syncro, you will play a critical role in implementing the overall revenue strategy, systems, and revenue operations of the company. This role will be responsible for driving strong alignment between Sales, Customer Success, Marketing, and Finance and will report to the Chief Revenue Officer. This role will work closely with cross-functional teams to ensure the successful execution of our go-to-market strategy, drive operational efficiencies, and deliver an extraordinary experience for our customers and partners. What You’ll Be Doing - Revenue Strategy & Operations - Help drive execution and alignment of Syncro’s growth objectives and business goals. - Assist with operational aspects to facilitate forecasting, pipeline management, territory planning, and sales process optimization in order to drive sales productivity and effectiveness. - Work with GTM leadership to understand and optimize funnel management and pipeline efficiency. - Partner with marketing to optimize lead flow, campaign management, and marketing automation processes to ensure a seamless customer journey and maximize revenue opportunities. - Work closely with the finance team to align on revenue reporting, budgeting, and financial planning, ensuring accurate revenue forecasting and the identification of key growth drivers. - Cross-Functional Alignment - Collaborate with sales, marketing, customer success, and finance teams to ensure alignment and synergy across all revenue-generating functions. - Business Systems Ownership - Will serve as a key stakeholder across cross-functional GTM systems (i.e. Salesforce, Pardot, Claude, Outreach.io, etc). - Data and Analytics - Leverage data and analytics to provide insights and recommendations that drive revenue growth, improve decision-making, and enhance overall business performance. - Process Improvement - Continuously evaluate and improve revenue operations processes, tools, and technologies to drive efficiency and scalability. Qualifications - Bachelor’s degree in Business, Finance, Marketing, or a related field. - 3+ years of experience in revenue operations, sales operations, or a similar role within a fast-paced, high-growth environment. - Proven track record of driving revenue growth and operational efficiency through data-driven strategies and cross-functional collaboration. - Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights and strategies. - Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership and cross-functional teams. - Experience with CRM systems, marketing automation tools, and other revenue operations technologies. - A customer-centric mindset with a passion for delivering exceptional experiences to customers and partners. - Experience working with target customer profiles in the SMB space. Interview Process At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect: - Initial Zoom Screen with HR, 20 min - Hiring Manager Interview (CRO), 45 min - CMO Interview, 45 min - Key Stakeholder Panel, 60 min We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process. Benefits - Pay Range: $105,000 - $145,000 (Target - $126,000) - Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! - Equity Appreciation Program: Syncro offers an equity program that everyone participates in. - Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it. - 401k Plan: A hassle-free plan with a 2.5% company match of your annual salary. - Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. - Parental Leave: Up to 6 weeks paid parental leave. - And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

• Look for work that can be automated or streamlined, and partner with the right people to make it happen using AI, workflow tools, or process changes as the situation calls for • Own end-to-end lead routing strategy and execution, including LeanData configuration, routing logic design, and Qualified AI chatbot setup and campaign management • Administer and optimize core sales tools (Outreach, Nooks, ZoomInfo) including workflow setup, process automation, recurring enrichments, and frontline troubleshooting • Ensure data integrity across systems: managing deduplication, standardization, and enrichment workflows • Support territory planning, quota tracking, and forecasting cycles alongside Sales leadership • Help shape how our GTM tech stack (Salesforce, sales engagement, enrichment, and AI tooling) fits together as one connected system; partner with Business Systems and Revenue Analytics to write clear requirements, prioritize the work, and QA what ships • Partner with Revenue Analytics to define the dashboards, pipeline analytics, and forecasting views Sales leadership needs, and know the underlying data well enough to spot when a number looks off • Document the processes you help build, work with enablement to train reps on changes, and support adoption over time • Identify gaps in process or tooling and bring forward recommendations to address them