Title: Global Head of Sales Operations - New York or Paris Location: New York United States Job Description: Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you. As the Global Head of Sales Operations within our Revenue Operations organization, you will lead and scale the operational engine that powers our Sales organization. Reporting to the Global Head of Revenue Operations, You'll partner closely with Sales, Marketing, Finance, and GTM leadership to drive strategic planning, operational excellence, and data-driven decision making across the revenue funnel. You will lead and develop a high-performing Sales Operations team while owning core initiatives including territory planning, capacity modeling, forecasting support, pipeline management, deal desk operations, sales compensation, and process optimization. This role requires a strategic operator who can balance executive-level thinking with hands-on execution in a fast-paced, high-growth SaaS environment. Additional Responsibilities: - Partner with Sales leadership to drive GTM strategy, territory design, account prioritization, capacity planning, and performance optimization - Establish operational rigor around forecasting, pipeline management, KPI definition, reporting, and business reviews - Own and optimize sales processes, workflows, and systems with an AI-first mindset focused on automation and scalability - Lead Deal Desk operations, including deal structuring, approval workflows, pricing governance, discount management, and cross-functional coordination with Finance, Legal, and Sales leadership to improve deal velocity and quality - Advise leadership on sales compensation structures, incentive programs, and SPIFF strategies; oversee policy administration and governance - Partner cross-functionally with Marketing Operations to improve lead management, speed-to-lead, routing, and top-of-funnel ROI - Drive adoption, standardization, and continuous improvement across Salesforce and core GTM tools, in close partnership with the GTM Systems team. - Collaborate with Finance and executive leadership on annual planning, headcount modeling, and operational planning initiatives Minimum Qualifications: - Bachelor's degree or equivalent practical experience - 8 years of experience in B2B SaaS Revenue Operations or Sales Operations - 4 years of people management experience leading high-performing operational teams - Strong experience supporting Sales and BDR/SDR motions in a high-growth environment - Experience owning or partnering closely with Deal Desk operations - Deep expertise with Salesforce and core revenue systems Preferred Qualifications: - Experience with modern GTM tooling including HubSpot, Gong, Outreach, and data enrichment platforms - Experience driving AI-enabled workflows and automation within Revenue Operations - Strong understanding of sales compensation design and GTM planning methodologies - French language proficiency is a plus What We Offer: - Competitive compensation package (NYC: $250K - 300K USD) - Stock options to ensure you have a stake in Pigment's growth - Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones - We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies - Trust and flexible working hours - Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco - High-end equipment (based on stock/availability) to do your work in the best conditions - Employer-sponsored 401(k), enabling you to prepare for retirement - Remote-friendly environment How We Work: - Thrive Together - We win as a team and do right by our colleagues, customers, partners, and community. - Never Settle - We operate with rigor, ambition, and a constant drive to improve. - Go for it - We are action-oriented and believe learning comes through execution. - Be real, be humble - We lead with empathy, openness, and honest feedback. - Champion our Customer - We solve what matters most and help customers succeed in complex environments. $250,000 - $300,000 a year We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Lead the design, execution, and evolution of Strada’s enablement programs to accelerate seller readiness and performance. • Own onboarding, on-the-job training (product, sales skills, technology), and leadership development/coaching programs. • Partner closely with Sales, Marketing, Product, and RevOps to ensure sellers have the skills, content, and insights needed to win more, faster. • Build and execute a repeatable onboarding program to reduce ramp time and accelerate productivity. • Develop role-based enablement curricula covering product knowledge, sales methodology, and technology usage. • Establish KPIs for onboarding, training completion, content usage, and coaching effectiveness.

• Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following: • Plan & build operational dashboards to support the regional inspection of the renewals business • Collaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals data • Document data and metrics definitions for key terms related to renewals in a centralized location • Strategize and communicate business requirements to automate renewals forecasting, reporting, and analytics capabilities • Enable field sales and sales operations business partners on leveraging renewals dashboards to execute to outcomes • Educate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategies • Drive globally consistent operational cadence reviews with the field to review at-risk renewals and roll up in a global renewal forecast • Provide business insights to sales leadership on renewals business performance against key metrics • Drive churn and contraction ARR trends analysis and business insights • Lead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forum • Identify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficiencies.

Role Description As the GTM Operations Manager at Syncro, you will play a critical role in implementing the overall revenue strategy, systems, and revenue operations of the company. This role will be responsible for driving strong alignment between Sales, Customer Success, Marketing, and Finance and will report to the Chief Revenue Officer. This role will work closely with cross-functional teams to ensure the successful execution of our go-to-market strategy, drive operational efficiencies, and deliver an extraordinary experience for our customers and partners. What You’ll Be Doing - Revenue Strategy & Operations - Help drive execution and alignment of Syncro’s growth objectives and business goals. - Assist with operational aspects to facilitate forecasting, pipeline management, territory planning, and sales process optimization in order to drive sales productivity and effectiveness. - Work with GTM leadership to understand and optimize funnel management and pipeline efficiency. - Partner with marketing to optimize lead flow, campaign management, and marketing automation processes to ensure a seamless customer journey and maximize revenue opportunities. - Work closely with the finance team to align on revenue reporting, budgeting, and financial planning, ensuring accurate revenue forecasting and the identification of key growth drivers. - Cross-Functional Alignment - Collaborate with sales, marketing, customer success, and finance teams to ensure alignment and synergy across all revenue-generating functions. - Business Systems Ownership - Will serve as a key stakeholder across cross-functional GTM systems (i.e. Salesforce, Pardot, Claude, Outreach.io, etc). - Data and Analytics - Leverage data and analytics to provide insights and recommendations that drive revenue growth, improve decision-making, and enhance overall business performance. - Process Improvement - Continuously evaluate and improve revenue operations processes, tools, and technologies to drive efficiency and scalability. Qualifications - Bachelor’s degree in Business, Finance, Marketing, or a related field. - 3+ years of experience in revenue operations, sales operations, or a similar role within a fast-paced, high-growth environment. - Proven track record of driving revenue growth and operational efficiency through data-driven strategies and cross-functional collaboration. - Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights and strategies. - Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership and cross-functional teams. - Experience with CRM systems, marketing automation tools, and other revenue operations technologies. - A customer-centric mindset with a passion for delivering exceptional experiences to customers and partners. - Experience working with target customer profiles in the SMB space. Interview Process At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect: - Initial Zoom Screen with HR, 20 min - Hiring Manager Interview (CRO), 45 min - CMO Interview, 45 min - Key Stakeholder Panel, 60 min We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process. Benefits - Pay Range: $105,000 - $145,000 (Target - $126,000) - Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! - Equity Appreciation Program: Syncro offers an equity program that everyone participates in. - Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it. - 401k Plan: A hassle-free plan with a 2.5% company match of your annual salary. - Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. - Parental Leave: Up to 6 weeks paid parental leave. - And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.