• Own the day-to-day sales operations support model for Strategic Accounts • Identify and remove bottlenecks that slow speed to quote, opportunity progression, or forecast visibility within the Strategic Accounts team • Build and maintain intake and support processes for deal support requests, custom opportunities, and quoting-related needs • Train new hires on systems, processes, and operating standards to accelerate ramp-up and drive consistent adoption • Analyze Strategic Accounts seller performance, conversion rates, deal cycle times, pipeline coverage, and seller-level productivity • Conduct whitespace and penetration analysis across existing and target accounts to identify opportunities to expand into additional Halo solutions and service lines • Partner with Strategic Accounts leadership to run a disciplined weekly pipeline review process • Build and manage dashboards that provide leadership with real-time visibility into pipeline health, funnel movement, win/loss trends, forecast risk, and performance against revenue targets • Implement and continuously improve core sales processes for Strategic Accounts

Title: Global Head of Sales Operations - New York or Paris Location: New York United States Job Description: Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you. As the Global Head of Sales Operations within our Revenue Operations organization, you will lead and scale the operational engine that powers our Sales organization. Reporting to the Global Head of Revenue Operations, You'll partner closely with Sales, Marketing, Finance, and GTM leadership to drive strategic planning, operational excellence, and data-driven decision making across the revenue funnel. You will lead and develop a high-performing Sales Operations team while owning core initiatives including territory planning, capacity modeling, forecasting support, pipeline management, deal desk operations, sales compensation, and process optimization. This role requires a strategic operator who can balance executive-level thinking with hands-on execution in a fast-paced, high-growth SaaS environment. Additional Responsibilities: - Partner with Sales leadership to drive GTM strategy, territory design, account prioritization, capacity planning, and performance optimization - Establish operational rigor around forecasting, pipeline management, KPI definition, reporting, and business reviews - Own and optimize sales processes, workflows, and systems with an AI-first mindset focused on automation and scalability - Lead Deal Desk operations, including deal structuring, approval workflows, pricing governance, discount management, and cross-functional coordination with Finance, Legal, and Sales leadership to improve deal velocity and quality - Advise leadership on sales compensation structures, incentive programs, and SPIFF strategies; oversee policy administration and governance - Partner cross-functionally with Marketing Operations to improve lead management, speed-to-lead, routing, and top-of-funnel ROI - Drive adoption, standardization, and continuous improvement across Salesforce and core GTM tools, in close partnership with the GTM Systems team. - Collaborate with Finance and executive leadership on annual planning, headcount modeling, and operational planning initiatives Minimum Qualifications: - Bachelor's degree or equivalent practical experience - 8 years of experience in B2B SaaS Revenue Operations or Sales Operations - 4 years of people management experience leading high-performing operational teams - Strong experience supporting Sales and BDR/SDR motions in a high-growth environment - Experience owning or partnering closely with Deal Desk operations - Deep expertise with Salesforce and core revenue systems Preferred Qualifications: - Experience with modern GTM tooling including HubSpot, Gong, Outreach, and data enrichment platforms - Experience driving AI-enabled workflows and automation within Revenue Operations - Strong understanding of sales compensation design and GTM planning methodologies - French language proficiency is a plus What We Offer: - Competitive compensation package (NYC: $250K - 300K USD) - Stock options to ensure you have a stake in Pigment's growth - Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones - We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies - Trust and flexible working hours - Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco - High-end equipment (based on stock/availability) to do your work in the best conditions - Employer-sponsored 401(k), enabling you to prepare for retirement - Remote-friendly environment How We Work: - Thrive Together - We win as a team and do right by our colleagues, customers, partners, and community. - Never Settle - We operate with rigor, ambition, and a constant drive to improve. - Go for it - We are action-oriented and believe learning comes through execution. - Be real, be humble - We lead with empathy, openness, and honest feedback. - Champion our Customer - We solve what matters most and help customers succeed in complex environments. $250,000 - $300,000 a year We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Lead the design, execution, and evolution of Strada’s enablement programs to accelerate seller readiness and performance. • Own onboarding, on-the-job training (product, sales skills, technology), and leadership development/coaching programs. • Partner closely with Sales, Marketing, Product, and RevOps to ensure sellers have the skills, content, and insights needed to win more, faster. • Build and execute a repeatable onboarding program to reduce ramp time and accelerate productivity. • Develop role-based enablement curricula covering product knowledge, sales methodology, and technology usage. • Establish KPIs for onboarding, training completion, content usage, and coaching effectiveness.

• Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following: • Plan & build operational dashboards to support the regional inspection of the renewals business • Collaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals data • Document data and metrics definitions for key terms related to renewals in a centralized location • Strategize and communicate business requirements to automate renewals forecasting, reporting, and analytics capabilities • Enable field sales and sales operations business partners on leveraging renewals dashboards to execute to outcomes • Educate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategies • Drive globally consistent operational cadence reviews with the field to review at-risk renewals and roll up in a global renewal forecast • Provide business insights to sales leadership on renewals business performance against key metrics • Drive churn and contraction ARR trends analysis and business insights • Lead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forum • Identify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficiencies.