Role Description The Principal Business Operations Specialist is the operational backbone of Huntress's Security Operations Center. You will translate analyst workflow realities into structural improvements, partnering closely with SOC leadership to transform how investigations move through the team. You will reduce friction, enforce consistency, and build the reporting infrastructure that turns detection signal into operational decisions. This role is about replacing tribal knowledge and reactive triage with a disciplined, continuously improving SOC operation that scales without sacrificing quality, managing multiple workstreams and stakeholders to get there. Responsibilities - Partner with SOC leadership to develop an authoritative understanding of analyst workflows, investigation patterns, and operational bottlenecks, then translate that understanding into a prioritized improvement agenda with clear milestones and owners. - Own the identification, prioritization, and delivery of process and tooling improvements across SOC functions; maintain a structured backlog in close coordination with SO&E Engineering. - Build and maintain reporting infrastructure that surfaces meaningful SOC performance signal including queue health, MTTD/MTTR trends, escalation patterns, and analyst utilization in service of decisions, not dashboards. - Drive alignment with Support Operations on shared operational standards, coordinating cross-functional workstreams to ensure improvements scale across functions rather than solving in isolation. - Own documentation quality within the SOC, holding the organization accountable to accuracy and usability standards that reflect a mature, auditable security operation. - Translate operational findings into precise, executable requirements that move from analysis to engineering without back-and-forth. - Lead the rollout of new tools, workflows, and training initiatives, owning adoption outcomes and surfacing friction before it becomes regression. Qualifications - 5+ years in an operations, business operations, or process improvement role — ideally within a SOC, security, or technical support environment. - Demonstrated ability to analyze workflows and translate findings into structured, prioritized requirements. - Experience building or maintaining operational reporting and dashboards; comfortable working with data to tell a coherent story. - Familiarity with how SOC teams operate, including ticketing systems, alert queues, SLA tracking, and escalation workflows. - Proven track record of working cross-functionally with engineering or product teams to scope and deliver operational improvements. - Able to manage a backlog and communicate tradeoffs clearly without needing heavy oversight. - You use AI tools actively in your work today, not occasionally but as a default, and when you look at a workflow you're already asking which parts a well-designed system could handle; familiarity with where agentic workflows are heading in security operations is a strong plus. Benefits - 100% remote work environment - since our founding in 2015. - Generous paid time off policy, including vacation, sick time, and paid holidays. - 12 weeks of paid parental leave. - Highly competitive and comprehensive medical, dental, and vision benefits plans. - 401(k) with a 5% contribution regardless of employee contribution. - Life and Disability insurance plans. - Stock options for all full-time employees. - One-time $500 reimbursement for building/upgrading home office. - Annual allowance for education and professional development assistance. - $75 USD/month digital reimbursement. - Access to the BetterUp platform for coaching, personal, and professional growth.

Role Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Regional Program Manager to join our amazing culture. In this role, you will own the program in supporting CTCs management of projects across the Americas from process, execution, delivery, and reporting perspective. This will support the regional operation teams and local project managers from each build to ensure the installation and commissioning meets the customers’ standards/requirements. The Hyperscale Program Manager within Global Cloud and Data Center Vertical Markets provides oversight and responsibility for management of the portfolio of projects executed and managed by Convergint team. They are responsible for: - Implementing and maintaining the account program, standards, procedures, and process for assigned account(s). - Acting as the primary point of contact to clients for resolution of project and operational issues. - Performing periodic project and program reviews, making recommendations for improvement. - Driving consistency in communications and documentation with the customer(s) and within the account. - Overseeing the full life cycle of data center projects from design and build through completion. - Developing and executing a service/support plan for a data center customer across the company. - Working as part of a core account team responsible for account success, measured by overall customer satisfaction, financial performance, and account growth. Qualifications - Excellent organizational skills related to Program/Project Management. - Broad based industry and market knowledge of network and Data Center technology (e.g., C-Cure, Lenel, AMAG, Genetec). - Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project. - Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization. - Strong work ethic with personal motivation to function individually and as part of a team. - Ability to create internal and external organizational alignment through relationships, communicating vision, and team building. - Understanding of appropriate levels of protections regarding customer personnel, information, and property. - An experienced leader that acts as a role model while guiding, developing, and mentoring others. - Strategic thinker with analytical problem-solving tools and techniques. - Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices. - A team player with the ability to effectively communicate internally and externally. - A valid driver’s license with a clean driving record. Requirements - Bachelor’s degree. - 5 Year Data Center Hyperscale Projects Electronic Security Experience. - 10 Year Data Center Projects Electronic Security Experience. Benefits - 10 Company Holidays and Paid Time Off. - Fun & Laughter Day Off. - Medical, Dental & Vision Plan. - Life insurance & Disability Plan. - Wellness Program. - 401K Matching Plan. - Colleague Assistance Program. - Tuition reimbursement. - Competitive salary and compensation plan. - Vehicle reimbursement plan or company vehicle. - Corporate Social Responsibility Day. - Cell phone reimbursement (if applicable). - Paid Parental leave.

• Maintain DoW IL5 authorizations and drive the strategy to expand into classified IL6 environments through strong continuous monitoring • Lead RMF accreditation/authorization activities (SSPs, POA&Ms, SARs) and manage the significant change process with security impact and risk assessments • Implement and operationalize sustainable GRC controls, policies, standards, and procedures aligned to DoW SRG, CNSSI 1253, and DISA STIGs; partner cross-functionally to remediate findings and improve security posture • Oversee secure architecture and assurance (e.g., threat modeling, penetration testing/red teaming) and ensure audit/assessment readiness • Support incident response and reporting, lead tabletop exercises, and drive continuous improvement; serve as the primary liaison to AOs/government stakeholders/assessors and build a distributed IA team aligned to business and mission objectives

Role Description The Enterprise Enablement Learning & Development (L&D) Program Manager is responsible for designing, delivering, and continuously improving scalable, enterprise-wide development programs that enhance employee capability, engagement, and retention. This role operates at the intersection of business strategy and workforce transformation, translating organizational priorities into impactful learning experiences that support employee growth, career progression, and operational excellence. Partnering closely with business leaders, HR, and People Business Partners, the Program Manager builds and executes development programs across the employee lifecycle—from onboarding through advanced career development—driving measurable outcomes in engagement, performance, and retention. - Design and deliver enterprise learning and development programs that support employee growth, capability-building, and career progression - Lead onboarding, early-tenure, and continuous learning programs to strengthen employee engagement and performance - Develop and track key program metrics, including adoption, engagement, time-to-proficiency, and business impact - Partner with HR, People Business Partners, and business leaders to identify and address workforce development needs - Build role-based learning journeys, skills frameworks, and proficiency models to drive consistent readiness across teams - Create scalable enablement solutions that support rapid hiring, growth, and evolving business complexity - Lead change management and adoption strategies, including stakeholder alignment and communication planning - Align learning initiatives with operational priorities by partnering with delivery, quality, and business teams - Establish program governance, ownership models, and continuous improvement processes Qualifications - 7+ years of progressive experience in Learning & Development, Organizational Development, Training Development, or Workforce Enablement - 3+ years leading enterprise or large-scale programs impacting 500+ employees or cross-functional business units - Demonstrated experience designing and implementing end-to-end learning programs, including onboarding, role-based development, and career progression frameworks - Experience partnering with senior business leaders and HR/PBPs to align development strategies to workforce and business priorities - Experience managing multiple concurrent programs with measurable business impact in a fast-paced, matrixed environment - Experience partnering cross-functionally with HR and business leaders - Experience with change management and adoption strategies - Solid understanding of adult learning principles and employee development strategies - Proven ability to lead complex programs from strategy through execution - Proven solid stakeholder management and influencing skills - Proven data-driven approach to program design and performance measurement - Proven ability to define and measure program success using metrics such as time-to-proficiency, adoption rates, engagement scores, and retention outcomes Requirements - Master’s degree in Organizational Development, Business Administration, Human Resources, or related field - Certification in Instructional Design, Change Management (e.g., Prosci), or Coaching/Leadership Development - Experience supporting enterprise transformations, rapid growth environments, or workforce scaling initiatives (e.g., hiring ramps of 100+ employees annually) - Experience implementing or optimizing Learning Management Systems (LMS) or learning technologies at scale Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.