• Perform work safely and efficiently at customer sites, adhering to all local and site requirements • Troubleshoot, repair and maintain automation equipment • Manage Work Orders, assets, and inventory at client sites • Evaluate automated systems performance and ensure adherence to maintenance schedules and best practices • Identify and engage with potential equipment and/or material suppliers • Utilize technical and reference manuals to support and ensure proper diagnostics and repairs • Develop and maintain knowledge base of issues and resolutions for timely reference and response to incidents • Utilize hand and power tools as required • Prepare field service reports, including work performed, parts usage, and recommendations • Travel as required to support customer to sites • Work with the client, suppliers, subcontractors, and project managers to resolve issues • Build and maintain professional internal and external relationships with coworkers, leadership, subcontractors, and clients across all levels • Perform additional duties in support of company goals and strategic initiatives • Support the development of training plans, materials and other documentation

• Deliver reliable troubleshooting, repair, and overhaul services across a wide range of Cummins products, ensuring equipment uptime and performance. • Support multiple industries (On-Highway, Off-Highway, Industrial, Rail, Marine, Powergen) by maintaining critical systems and minimizing operational disruptions. • Provide a high level of customer service by engaging professionally with customers and responding quickly to their needs. • Use specialized diagnostic tools and follow standardized procedures to ensure efficient, accurate, and high-quality repairs. • Perform preventative maintenance to extend equipment life, reduce breakdowns, and improve overall reliability. • Identify and communicate additional service opportunities, adding value for customers and supporting business growth. • Maintain accurate and timely documentation (service reports, timesheets, warranty claims), ensuring compliance and transparency. • Contribute to a safe working environment by strictly adhering to Health, Safety & Environmental policies and escalating issues when needed.

• Drive regional education and training activities and supports national programs for CRM, specifically: Train and educate internal teams and external customers on CRM procedures, therapies/products, processes and solutions • Continued education and assessment of tenured field team • Leads coordination of new-hire training with accountability to hiring manager (DM or DSM) • Responsible for new hire field sign-off • Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage • Disseminates competitive information to regional teams • Delivers competitive training to field service and sales staff • Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization • Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers • Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations • Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise • Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies • Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals • Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions • Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions • Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams • Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region • Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency

• Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sites. • Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance. • Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals. • Train and support customers on equipment operation, maintenance practices, and basic troubleshooting. • Accurately document field service activities, including installation report and service work report, and submit timely through the required system. • Assist Commercial Teams with technical information, training, and demonstrations. • Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams. • Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.