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Gainsight

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Strategic Engagement Manager

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania + 4 moreAll locations: Pennsylvania | Rhode Island | South Carolina | Tennessee | Texas

Posted

23 days ago

Salary

$150K - $160K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishPMP

Job Description

Strategic Engagement Manager

Gainsight

• Architect, orchestrate, and ensure delivery of large-scale, cross-functional initiatives that drive measurable business outcomes and maximize client success and Gainsight value. • Guide the design of scalable program governance, delivery, and measurement approaches, ensuring optimal resource deployment, margin optimization, and client satisfaction. • Execute multi-workstream software and services projects for existing customers at a program level. • Represent Gainsight as an executive sponsor in critical customer forums, executive business reviews, and SteerCo sessions, influencing decisions and building customer advocacy. • Represent Gainsight as the executive point of escalation, negotiating complex issues and ensuring client relationships remain strong and mutually beneficial. • Partner with executive sponsors (both client and Gainsight) to define both short and long-term program roadmaps and drive alignment between client business outcomes and Gainsight’s offerings. • Build and nurture trusted, executive–level relationships within client organizations, advocating for strategic partnership and executive alignment. • Support the definition of long-term account strategy by anticipating evolving client business objectives and proactively identifying opportunities for value delivery, innovation, and expansion. • Partner with internal stakeholders to identify and secure strategic cross-functional resources, influence product direction, and drive company-wide alignment for key accounts. • Serve as a visible leader and mentor within the Professional Services organization—coaching, developing, and elevating program management excellence and thought leadership. • Contribute to Professional Services practice development by creating reusable assets, methodologies, and best practices, while staying current with industry trends. • This role may require occasional travel (20%) for customer onsite meetings, team meetings, training, or company events.

Job Requirements

  • Bachelors Degree (or equivalent experience) and/or 10 years of related experience
  • 10+ years of experience managing enterprise-grade customer engagements in Professional Services, Management Consulting, or Customer Success
  • Exceptional stakeholder-management and relationship-building skills within complex, multi-geographical customer environments
  • Strong communication, presentation, and consultative skills for technical, business, and executive audiences
  • Executive-level stakeholder management and advisory experience (C-suite engagement required)
  • In-depth knowledge of both waterfall and agile project management methodologies and tools
  • Proven ability to design and scale program and project management frameworks or methodologies across a professional services organization
  • Expert proficiency in program/portfolio management tools, CRM software, and data analytics platforms
  • Proficiency with CRM, PSA, project management, and collaboration tools (e.g., Salesforce, Kantata, Smartsheet, Slack, G Suite)
  • Ability to thrive in a dynamic, fast-paced environment with a passion for continuous learning and excellence.
  • Project Management certification (PMP, PRINCE2, or equivalent) preferred
  • Experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce)
  • Familiarity with SaaS metrics, subscription-business models, and change-management frameworks (e.g., Prosci, ADKAR)

Benefits

  • Fully covered medical premiums (employee-only)
  • Flexible PTO
  • 401(k) plan
  • Dental and vision coverage
  • Remote work options
  • $10,000 lifetime fertility stipend
  • Access to coworking spaces around the globe
  • Dedicated Recharge Holidays - one long weekend each quarter

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