Gainsight

Role Description We’re looking for a full-time Senior Revenue Analytics Lead to join our Sales team reporting to the Senior Director, Revenue Operations. This role is a remote role based in the United States. In this role, you’ll play a key role in shaping and scaling our GTM analytics function by building AI-enabled, self-service intelligence that drives smarter decision-making across bookings, pipeline, renewals, GRR, and customer lifecycle performance. This is a great opportunity for someone who thrives in a fast-paced, data-driven environment and enjoys working cross-functionally with teams like Sales, Customer Success, Finance, and Revenue Operations. The ideal candidate brings strong skills in GTM analytics, data infrastructure and modeling, and proactive insight generation using AI-driven workflows. What You'll Do - Analytics COE Leadership - Lead the analytics center of excellence for Gainsight's GTM organization, with an initial focus on Sales and Customer Success. - Set standards for dashboard design, metric definitions, data governance, and insight delivery across the team. - Own the quality and trust of all GTM reporting, ensuring leadership can rely on the numbers without second-guessing them. - Act as a mentor to peer analysts, focused on technical and business acumen, escalation support, knowledge and skills sharing. - Revenue Analytics Across the Full Lifecycle - Own end-to-end analytics across bookings, pipeline health, forecasting, GRR, NRR, renewals, and customer expansion. - Partner with the GTM Planning team on evolution of planning models that support AOP, quota setting, capacity planning, and scenario analysis. - Deliver executive-ready dashboards and weekly/monthly/quarterly operating cadences for Sales and CS leadership. - Partner with Finance on bookings-to-revenue reconciliation and board-level reporting. - Proactively surface risks and opportunities, moving from answering questions to anticipating them. - AI-Native Analytics Transformation - Lead the transformation from static BI dashboards to AI-enabled, self-service data exploration for GTM stakeholders. - Partner with the GTM Data Architect to establish the semantic layer — the business-side definitions of ACV, GRR, pipeline, and churn that enable reliable AI querying. - Design and deploy AI-powered analytical workflows including natural language querying, anomaly detection, and proactive insight surfacing. - Enable Sales and CS leaders to query data independently without routing every question through the analytics team. - Stay current on the evolving landscape of AI analytics tooling and bring forward recommendations. - Stakeholder Partnership - Serve as a trusted analytical thought partner to Sales VPs, CS leadership, and RevOps. - Translate complex data into clear business recommendations, connecting the numbers to the "so what". - Support strategic planning processes including territory design, AOP, and Rules of Engagement. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. Qualifications - 7+ years in GTM analytics, Revenue Operations analytics, or BI roles supporting Sales or CS at a B2B SaaS company required. - Deep fluency across the full SaaS revenue lifecycle, bookings, pipeline, ARR, GRR, NRR, renewals, and customer health. - Hands-on experience owning and governing a BI environment, not just consuming dashboards but building, maintaining, and improving them. - Strong experience with modern BI tools (Sigma Computing highly preferred; Looker, Tableau, or similar accepted). - Experience with cloud data warehouse environments (Snowflake preferred; BigQuery or Redshift acceptable; not responsible to build pipelines but will need to understand the data model and work confidently within it). - Proven ability to define and govern business-critical metrics and translate business logic into data structures others can rely on. - Actively utilize AI tools to enhance analytics workflows, not just awareness but hands-on use. - Strong stakeholder communication skills, comfortable presenting to and pushing back on senior leaders. Requirements - Experience with Gainsight as a CS platform (understanding of health scores, renewal workflows, and the data it produces). - Familiarity with dbt or SQL-based data modeling. - Experience in a PE-backed or board-reporting environment. - Exposure to CPQ workflows and subscription data. - Experience with common sales-tech vendors across conversational intelligence, forecasting, and sales engagement workflows (e.g. Gong.io, SalesLoft, Clari, Kluster or similar). Benefits - The starting base salary range for this role is $105,000 – $115,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. - This role is eligible for an annual bonus and participation in Gainsight’s equity program. - Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. - Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Role Description We’re looking for a full-time Quote Analyst - Salesforce CPQ to join our G&A team reporting to the Director, Deal Desk & Contracts. This role is a remote role based in India. In this role, you’ll play a key role in enabling efficient and compliant revenue operations by supporting the end-to-end quoting and contracting process across multiple regions with accuracy and precision. This is a great opportunity for someone who thrives in a fast-paced, cross-functional environment and enjoys working with teams like Sales, Legal, and Finance. The ideal candidate brings strong skills in attention to detail, process management, and stakeholder coordination. What You'll Do - Prepare, review, and manage accurate, timely quotes within Salesforce CPQ - Partner with Sales, Finance, and Legal to ensure alignment with pricing policies, contract terms, and approval workflows - Validate deal structures, contract terms, and billing schedules for accuracy and compliance - Maintain data integrity across Salesforce CPQ and contract records throughout the quote-to-cash lifecycle - Troubleshoot and resolve quoting or contract discrepancies independently - Contribute to process improvements and documentation to enhance efficiency and scalability - Collaborate with cross-functional stakeholders to minimize errors and uphold high standards of accuracy - Support global teams by working flexible hours across US and EMEA time zones, as needed - This role may require occasional travel (5%) for team meetings, training, or company events. Qualifications - 1–3 years of experience in a Quote Analyst, Sales Operations, or similar role - Working knowledge of Salesforce CPQ or comparable quote-to-cash tools - Familiarity with Salesforce Contract Management or similar contract lifecycle systems - Strong analytical, problem-solving, and data validation skills - Excellent written and verbal communication skills - High attention to detail with the ability to maintain accuracy under tight timelines - Ability to work independently while managing multiple priorities across time zones Nice-to-have skills - Experience in a SaaS or subscription-based business model - Knowledge of Salesforce reporting and dashboards - Exposure to renewals, amendments, or subscription-based quoting processes - Intermediate Excel or data analysis skills Benefits - Comprehensive benefits package including full health coverage (including OPD) - Wellness and mental health resources - Flexible remote work options - Childcare assistance - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset Company Description Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.

Role Description We’re looking for a full-time Senior Manager, AI Response & Threat to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you’ll play a key role in helping change how we detect and respond to AI threats by helping create the direction on how to quickly detect, mitigate and respond to threats. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: - Ability to creatively find solutions to threat detections at scale utilizing AI - Deep understanding of security operations and engineering - Focus on data and execution Qualifications - 6-9 years of relevant experience (or equivalent combination of education and experience), required. - Experience working with or ideally in a Security Operations Center - Manage globally distributed teams - Ability to find creative solutions to detection at scale - Technical security engineering experience - Cloud detection engineering across AWS, Azure and GCP Requirements - Experience managing a security operations team (Nice-to-have) - Red team experience (Nice-to-have) Benefits - The starting base salary range for this role is $165,000 - $185,000 USD annually. - This role is also eligible for commission based on performance and participation in Gainsight’s equity program. - Comprehensive benefits package including fully covered medical premiums (employee-only). - Flexible PTO. - 401(k) plan. - Dental and vision coverage. - Remote work options. - $10,000 lifetime fertility stipend. - Access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Role Description We’re looking for a full-time Manager, Offensive Security to join our team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you’ll play a key role by performing Red and Purple Team assessments, including: - Adversarial emulation of cyber attacks against customer organizations - External pen testing - Web application, mobile, and wireless security testing You will expand the team’s capabilities through: - Tool creation - Research on offensive techniques - Incorporation of threat actor intelligence - Internal presentations - Knowledge sharing This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal, and product. What You'll Do - Perform red and purple team assessments, assumed breach assessments, ransomware readiness reviews, threat analysis, and social engineering assessments. - Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. - Recognize and safely utilize attacker tools, tactics, and procedures. - Develop comprehensive and accurate reports and presentations for both technical and executive audiences. - Perform offensive technical cyber security engagements of a varied nature. - This role may require occasional travel (up to 10%) for team meetings, training, or company events. - This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. Qualifications - 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. - 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. - Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills - Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. - Experience implementing or assessing information security implementation or assessment of security controls. Benefits - The starting base salary range for this role is $145,000 - $165,000 USD annually. - This role is also eligible for commission based on performance and participation in Gainsight’s equity program. - Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. - Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Company Description Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.

Role Description We’re looking for a full-time Customer Advisor to join our Services team reporting to the Senior Director, Gainsight Advisory Services. This role is a remote role based in the United States. In this role, you’ll play a key role in helping customers unlock the full potential of our solutions by delivering strategic guidance, value assessments, and outcome-driven recommendations that advance their customer experience (CX) strategy. This is a great opportunity for someone who thrives in a highly consultative, fast-evolving environment and enjoys working cross-functionally with prospective and existing customers, customer success, and leadership teams. The ideal candidate brings strong skills in customer success strategy, change management, and outcome-based consulting. What You'll Do - Strategic Customer Engagement (70%) - Partner with customers to understand their goals, identify high-impact use cases, and articulate a strategic path to realizing value through Gainsight solutions. - Advise customer executives and success leaders on how to optimize their CS strategy for long-term success by leveraging the latest practices and innovative approaches. - Develop and deliver strategic consulting engagements that enhance customer experience (CX) strategies, actively engage cross-functional stakeholders, and equip teams to maximize the value of Gainsight solutions. - Exhibit strong project management skills to manage multiple customer engagements simultaneously while ensuring timely and effective delivery. - Lead workshops, innovation sessions, and roundtables with stakeholders to develop a roadmap of strategic workflows, define performance benchmarks, and document value realization goals. - Value Realization & Adoption (15%) - Deliver tailored value assessments, maturity reviews, and business cases aligned with customer priorities. - Define baseline benchmarks and measurable KPIs to ensure alignment across the customer’s journey toward impact with Gainsight. - Post-deployment, track, analyze, and benchmark value realization progress through customer performance reviews and optimization sessions. - Drive value alignment across multiple products or solution areas. Ensure cohesive narratives, connected use cases, and unified measurement of outcomes that reflect the customer’s broader business objectives. - Internal Collaboration & Enablement (15%) - Collaborate effectively with internal teams (sales, product, marketing, professional services, etc) to share insights and enhance customer offerings. - Contribute to the development of repeatable frameworks, playbooks, and case studies to support customer-facing teams (i.e. QBRs, webinars, key insight slides) and that reinforce value realization efforts. - Continuously refine and evolve our value analysis tooling to ensure teams are equipped with the latest methodologies and insights for driving consistent, high-impact customer value narratives. - Share best practices, insights, and tools to support scalable customer engagement and internal enablement. - Proactively seek feedback and explore opportunities for enhancing customer experiences and internal processes. Travel Expectations - 1 Customer-facing Onsite Monthly - 1 Planning offsite Quarterly Qualifications - 7+ years of experience in customer success and/or strategic consulting with a proven record of driving customer value and outcomes. - Significant leadership experience in customer success roles, demonstrating the ability to guide teams and influence cross-functional initiatives that drive retention and growth. - Proven experience leading research, analysis, and presentation of insights derived from customer learnings to inform strategies and drive improvements. - Domain expertise in one or more key functions of customer experience (e.g., customer support, onboarding, customer engagement, retention strategy) to provide tailored guidance and best practices to clients. - Exceptional verbal and written communication skills, with demonstrated ability to deliver engaging presentations and articulate complex concepts to diverse audiences, including C-suite executives. - Experience facilitating large working sessions and workshops with diverse stakeholders, fostering collaboration and ensuring productive discussions. - Strong analytical and problem-solving skills, with the ability to interpret data and develop actionable recommendations. - Excellent relationship-building skills with a customer-centric mindset, enabling effective engagement with stakeholders at various organizational levels. - Ability to challenge customers on the status quo, encouraging them to adopt innovative approaches while advocating for their needs. Benefits - The starting base salary range for this role is $145,000 – $155,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. - This role is eligible for an annual bonus and participation in Gainsight’s equity program. - Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. - Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Role Description We’re looking for a full-time Senior Renewals Manager to join our Customer Success team reporting to the Director, Renewals Management. This role is a remote role based in the United States. In this role, you’ll play a key role in driving customer retention and revenue stability by leading renewal execution for the organization’s most complex, high-risk, and high-value accounts. You’ll deliver this impact by: - Developing renewal strategies - Mitigating churn risk - Influencing pricing and save motions - Partnering closely with stakeholders to secure strong Gross Revenue Retention (GRR) outcomes This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Customer Success, Product, Sales, Finance, and Executive Leadership. The ideal candidate brings strong skills in strategic account management, complex deal negotiation, and stakeholder influence. What You'll Do: - Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts. - Own complex pricing, concession, and restructuring discussions. - Act as an escalation point for stalled or high-risk renewals. - Mentor and coach P3 Renewal Managers. - Partner with CS leadership to align value delivery to renewal outcomes. - Provide structured feedback to RevOps and Product on churn drivers. - Maintain accurate forecasts for complex renewal portfolios. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. Qualifications - 6+ years in Renewals, Account Management, or Customer Success. - Demonstrated success closing complex SaaS renewals. - Strong negotiation and executive communication skills. - Proven ability to manage ambiguity and competing priorities. - Deep understanding of SaaS pricing, packaging, and procurement. - Strong forecasting and risk management discipline. Requirements - Experience in a dedicated Renewal Manager role (nice-to-have). - Prior quota-carrying sales background (nice-to-have). - Experience with multi-product SaaS portfolios (nice-to-have). - Familiarity with churn mitigation frameworks and save motions (nice-to-have). - Exposure to pricing strategy or deal desk leadership (nice-to-have). Benefits - The starting base salary range for this role is $105,000-$114,000 USD annually. - This role is also eligible for commission based on performance and participation in Gainsight’s equity program. - Comprehensive benefits package including fully covered medical premiums (employee-only). - Flexible PTO. - 401(k) plan. - Dental and vision coverage. - Remote work options. - $10,000 lifetime fertility stipend. - Access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Role Description We’re looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO. This role is a remote role based in The United States. In this role, you’ll play a key role in driving the success of large-scale, high-visibility customer engagements within Professional Services by leading complex, multi-workstream implementations from contract signature through validated business outcomes. You’ll ensure solutions are delivered on time, within scope, and aligned to measurable impact by owning end-to-end engagement governance, aligning executive stakeholders, and orchestrating cross-functional execution across Sales, Customer Success, Solution Architecture, Product, and Engineering. This is a great opportunity for someone who thrives in fast-paced, evolving product environments and enjoys working cross-functionally with executive stakeholders, Field Delivery Engineering (FDE), Product, Engineering, and Customer Success teams. The ideal candidate brings strong skills in strategic project leadership, executive stakeholder alignment, and disciplined scope and financial management, along with the technical fluency needed to guide architectural discussions and proactively mitigate delivery risk. What You'll Do - Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management. - Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems are translated into practical, deployable workflows. - Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks. - Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models. - Drive disciplined scope control, change management, and financial oversight across strategic engagements. - Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery. - Identify and proactively mitigate risks across technical, operational, and organizational dimensions. - Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer. - Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment. - Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice. - Monitor post-deployment performance signals and drive structured follow-up actions to improve adoption, stability, trust, and measurable business outcomes. - Mentor Senior TPMs and contribute to leadership capability within the team. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience) and 10+ years of relevant experience. - 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting. - Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+. - Strong project governance, financial management, and executive stakeholder alignment capabilities. - Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk. - Experience partnering cross-functionally with Product and Engineering teams. - Exceptional communication skills for both technical and executive audiences. - Ability to operate effectively in fast-paced, evolving product environments. - Willingness to travel up to 10–15%. Benefits - The starting base salary range for this role is $150,000 – $160,000 USD annually. - This role is also eligible for commission based on performance and participation in Gainsight’s equity program. - Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. - Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Role Description We’re looking for a full-time Associate Support Enablement Analyst to join our Support team reporting to the Support Supervisor. This role is a remote role based in the USA. In this role, you'll play a key role in helping customers achieve success on the Gainsight platform by: - Diagnosing and resolving technical issues. - Managing customer expectations. - Meeting SLA response and resolution targets across a global, geographically dispersed user base. This is a great opportunity for someone who thrives in a fast-paced, collaborative support environment and enjoys working cross-functionally with teams like L1, L2, and L3 Support, developers, and internal product teams. The ideal candidate brings strong skills in technical troubleshooting, clear written and verbal communication, and problem-solving. What You'll Do: - Provide technical support to customers over phone and email via our ticketing system. - Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed. - Document customer interactions using our ticketing system. - Manage customer expectations and serve as a liaison between our clients and internal departments. - Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations. - Extensively research and document customer technical issues. - Remain current with company product updates and new features. - Partner with Technical Support team members on various strategic projects when needed. The above is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel (around 5%) for team meetings, training, or company events. Qualifications - Bachelor’s Degree in Computer Science or 1-3 years of related technical experience. - Excellent written and verbal communication skills required to explain technical concepts. - Excellent problem-solving, multitasking, and troubleshooting skills. Requirements - Experience with Salesforce Apps and Web applications. - Experience with HTML, CSS, and Javascript. - Experience with SQL or equivalent. - Ability to understand database architecture. - Ability to understand relational databases. Benefits - Starting base salary range: $55,000-$60,000 USD annually. - Comprehensive benefits package including fully covered medical premiums (employee-only). - Flexible PTO. - 401(k) plan. - Dental and vision coverage. - Remote work options. - $10,000 lifetime fertility stipend. - Access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Role Description We’re looking for a full-time Senior Strategic Corporate Finance Partner to join our FP&A team reporting to the Director of Finance. This role is a remote role based in the United States. In this role, you’ll play a key role in driving data-backed financial strategy and decision-making by delivering financial modeling, insightful analyses, and interpreting key business and financial trends to guide company growth. This is a great opportunity for someone who thrives in a fast-paced, analytical environment and enjoys working cross-functionally with teams like Finance, executive leadership, and business stakeholders. The ideal candidate brings strong skills in financial modeling, data analysis, strategic thinking, and is expected to operate with a high degree of independence. What You'll Do - Support Company-Wide Planning & Forecasting: - Play a critical role in Gainsight's annual operating plan (AOP), long-range plan (LRP), and quarterly re-forecast cycles. - Partner cross-functionally with department heads to set targets, pressure-test assumptions, and ensure financial plans are grounded in business reality. - Own revenue and cash flow forecasting end-to-end, continuously refining models to improve accuracy and timeliness. - Own the 5-Year Strategic Plan: - Serve as the primary steward of Gainsight's long-range financial model. - Translate qualitative strategic initiatives into quantitative financial outcomes, stress-test scenarios, and present a compelling narrative to senior leadership, the board. - Deliver Executive & Board-Level Reporting: - Prepare and present monthly and quarterly financial performance packages for the executive team and Board of Directors. - Identify key variances from plan, explain the "why" behind trends, and recommend corrective actions where needed. - Support Investor Relations & M&A: - Assist in preparing Board decks, Vista Equity Partners reporting, and industry benchmarking analyses. - Contribute to financial due diligence, target modeling, and integration planning when M&A opportunities arise. - Integrate AI Into the Finance Function: - Champion the use of AI tools and automation to improve the speed, accuracy, and scalability of FP&A processes. Qualifications - 8+ years of progressive FP&A or strategic finance experience in high-growth or dynamic environments; investment banking or experience at a private equity owned software company a plus. - Demonstrated command of full-statement financials, including balance sheet and cash flow dynamics, alongside deep familiarity with SaaS-specific metrics such as ARR, NRR, and gross retention. - Advanced financial modeling, analytical, and problem-solving skills with the ability to independently see issues through to resolution. - Self-driven and detail-oriented with an extreme ownership mentality. - Best-in-class attention to detail and unwavering commitment to accuracy. - Strong enthusiasm and/or experience with artificial intelligence and integrating into finance functions. - Bachelor’s Degree in Finance or related discipline. Benefits - The starting base salary range for this role is $140,000-$180,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. - This role is eligible for an annual bonus and participation in Gainsight’s equity program. - Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. - Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

• Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader • Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing • Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io) • Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution • Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (Notion, Claude, Gong.io , Gainsight) • Build working relationships with teams like Demand Gen, Customer Success, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives • Communicate cross-functional requests clearly and follow up to keep shared work on track • Identify process gaps that slow down sellers or create unnecessary friction, and raise them with the right teams • Proactively identify ways to make day-to-day work easier for frontline sellers and sales managers, using provided tech stack and AI • Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists • Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up • Help maintain the NA Sales team’s process documentation and operating playbook, keeping it current and easy to use • Support the North America Sales leader with day-to-day operational needs, helping turn priorities into action • Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls • Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader • Track open action items and key initiatives, helping keep the sales leadership team on schedule and accountable • May require occasional travel up to 15% for team meetings, training, or company events