Title: Commercial Account Manager Location: Hartford, Connecticut, United States Job Description: Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location. Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks. Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us. Role description As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business. Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes. Key responsibilities include the following: - Own retention, renewals, and growth across a portfolio of existing customers - Build strong, multi-threaded relationships across key stakeholders and decision-makers - Drive upsell, cross-sell, and expansion opportunities within existing accounts - Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases - Lead renewal and commercial conversations, including pricing, terms, and negotiation - Run strategic account planning and business reviews tied to customer priorities and measurable outcomes - Identify customer challenges early and work cross-functionally to solve them - Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes - Maintain strong forecasting discipline and pipeline visibility across your book of business - Represent Reachdesk with confidence and professionalism in executive-level discussions About you - 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue - Sales, SDR/BDR, or account executive experience strongly preferred - Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred - Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business - Track record of creating pipeline and generating new opportunities within existing accounts - Strong commercial judgment and problem-solving ability - Proven ability to build executive-level relationships across complex organizations - Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts - Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment About the benefits —Here are just some - Competitive salary, stock options, and 401(k) matching program - Dental, hearing, vision, and life insurance - Flexible PTO - A super collaborative working culture populated by innovative, fun, and dedicated people. *Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range. US Salary $160,000 - $200,000 USD

• Achieve revenue goals for service sales and all assigned product lines • In-service and educate new and existing accounts • Manage all aspects of the assigned territory while meeting or exceeding performance goals • Provide daily updates on sales activity, competition, and business opportunities • Accurately maintain CRM activity and submit required paperwork in a timely manner • Submit monthly expense reports and manage expenses within the approved budget • Collaborate with Product Managers to generate new business and expand existing accounts • Maintain comprehensive knowledge of all company product lines • Communicate effectively with Customer Experience and internal teams regarding customer needs • Complete issue resolution documentation in accordance with company policies • Report to management as directed, providing performance insights and territory assessments

Title: Account Management Team Lead - NORAM Location: Georgia, United States Job Description: What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As an Account Management Team Lead for NORAM, you'll be the coach, champion, and strategic backbone of a team of Account Managers dedicated to delivering exceptional customer outcomes across North America. You'll guide your team to build stronger customer relationships, hit retention goals, and grow their skills — all while staying closely connected to the customer experience yourself. This is a role for someone who gets energized by developing people, solving complex customer challenges, and helping a high-performing team operate at its best. Our AM Team is the engine of customer success at Cloudbeds — a diverse, completely remote group of relationship builders who are passionate about helping hoteliers thrive. We move fast, support each other, and hold ourselves to a high standard because we know the impact our work has on properties around the world. If you're someone who leads by example, brings out the best in the people around you, and never stops looking for ways to improve, you'll find your people here. What You Bring to the Team: - Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work - Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way - Handle escalations and support AMs through complex customer situations, including renegotiations, exceptions, and high-stakes retention conversations - Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices - Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches - Analyze customer data and feedback to identify patterns and proactively surface initiatives that improve retention and reduce churn across the portfolio - Participate in cross-departmental team lead meetings to stay synchronized, share feedback, and represent your team's needs at a leadership level What Sets You Up for Success: - Bring 3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations — ideally in roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager - Demonstrate 2+ years of experience leading and managing a team, proven experience leading and managing a customer success or account management team — setting goals, providing coaching, and fostering a collaborative remote culture - Possess a deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers - Deliver exceptional communication and interpersonal skills — able to present and influence credibly at all levels, from front-line conversations to senior leadership - Show strong analytical mindset — able to build and interpret reports in Salesforce and Zendesk to monitor team performance and identify at-risk accounts - Demonstrate strong problem-solving and conflict resolution skills with the ability to handle escalated customer situations professionally - Self-motivated and thrives in a fast-paced, results-driven remote environment with excellent time and project management skills Bonus Skills to Stand Out (Optional): - Experience with SaaS platforms or hospitality technology — PMS, RMS, channel managers, or similar — either as a user or in a customer-facing tech role - Familiarity with Salesforce, Zendesk, or similar CRM and support tools - Prior experience in a people leadership role within a hospitality technology or SaaS company Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $83,000- $123,000.. #LI-AM1 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Role Description The Account Manager serves as a primary point of contact between OptumRx and assigned Health Plan clients, supporting the delivery of operational excellence and client satisfaction. This role is responsible for coordinating across internal teams to ensure effective execution of client requirements, contract deliverables, and service activities. - Support execution of client action plans by coordinating activities, tracking progress, and maintaining alignment on priorities, timelines, and deliverables. - Assist with monitoring and execution of contractual obligations, including performance guarantees and reporting requirements. - Serve as a primary contact for day-to-day client inquiries, ensuring timely and accurate responses. - Partner with operational teams to support implementation and ongoing delivery of client programs and processes. - Track, manage, and support resolution of client issues, including documentation, escalation, and communication of status updates. - Coordinate with internal partners (Operations, Clinical, IT, Regulatory) to ensure clear understanding and execution of client requirements. - Support member outreach initiatives and program activities as needed. - Monitor data integrity and file exchange processes in partnership with Data Analytics; escalate issues as appropriate. - Assist with implementation activities in collaboration with cross-functional partners. - Support compliance with regulatory requirements and client-specific policies by partnering with Regulatory and Policy teams. - Maintain accurate documentation of client interactions, action items, and deliverables. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Qualifications - Years of post-high school education can be substituted/is equivalent to years of experience. - 2+ years of client management, account coordination, or healthcare operations experience. - Proven solid written and verbal communication skills. - Demonstrated ability to manage multiple priorities and meet deadlines. - Proven problem-solving skills with ability to escalate appropriately. - Proven solid presentation and project management skills. - Proven ability to work cross-functionally and build effective working relationships. - Proven high attention to detail and commitment to delivering excellent client service. - Demonstrates a high degree of client focus and attention to excellent service. Requirements - Experience in healthcare, PBM, or related industry (Preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.