UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and com
Senior Account Manager
Location
United States
Posted
7 days ago
Salary
$72.8K - $130K / year
Seniority
Lead
Job Description
Senior Account Manager
UnitedHealth Group
Role Description The Account Manager serves as a primary point of contact between OptumRx and assigned Health Plan clients, supporting the delivery of operational excellence and client satisfaction. This role is responsible for coordinating across internal teams to ensure effective execution of client requirements, contract deliverables, and service activities. - Support execution of client action plans by coordinating activities, tracking progress, and maintaining alignment on priorities, timelines, and deliverables. - Assist with monitoring and execution of contractual obligations, including performance guarantees and reporting requirements. - Serve as a primary contact for day-to-day client inquiries, ensuring timely and accurate responses. - Partner with operational teams to support implementation and ongoing delivery of client programs and processes. - Track, manage, and support resolution of client issues, including documentation, escalation, and communication of status updates. - Coordinate with internal partners (Operations, Clinical, IT, Regulatory) to ensure clear understanding and execution of client requirements. - Support member outreach initiatives and program activities as needed. - Monitor data integrity and file exchange processes in partnership with Data Analytics; escalate issues as appropriate. - Assist with implementation activities in collaboration with cross-functional partners. - Support compliance with regulatory requirements and client-specific policies by partnering with Regulatory and Policy teams. - Maintain accurate documentation of client interactions, action items, and deliverables. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Qualifications - Years of post-high school education can be substituted/is equivalent to years of experience. - 2+ years of client management, account coordination, or healthcare operations experience. - Proven solid written and verbal communication skills. - Demonstrated ability to manage multiple priorities and meet deadlines. - Proven problem-solving skills with ability to escalate appropriately. - Proven solid presentation and project management skills. - Proven ability to work cross-functionally and build effective working relationships. - Proven high attention to detail and commitment to delivering excellent client service. - Demonstrates a high degree of client focus and attention to excellent service. Requirements - Experience in healthcare, PBM, or related industry (Preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
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