Cloudbeds

Title: Senior Full-stack Engineer Location: Arizona, United States Remote Job Description: What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As a Senior Fullstack Engineer on the Distribution Team, you'll be instrumental in developing and enhancing the products that connect Cloudbeds' ecosystem to the world's largest distribution channels. You'll architect scalable solutions using modern technologies, contribute to our microservices migration, and ensure our platform delivers exceptional performance and security for thousands of properties worldwide. Your work will directly impact how hotels reach guests through integrations with major platforms like Booking.com, AirBnb and beyond. Our Distribution Team: We're the bridge connecting properties to the global travel ecosystem. Our team tackles complex integration challenges that directly impact revenue for thousands of hotels worldwide, from building rock-solid connections with major OTAs to ensuring every booking flows seamlessly and securely. We balance innovation with pragmatism: migrating legacy systems to modern microservices while maintaining the reliability our customers depend on. If you thrive on solving hard technical problems with real business impact and love the challenge of both building greenfield features and refactoring legacy code, you'll feel right at home here. What You Bring to the Team: - Design and implement robust backend features and improvements using PHP, with a strong focus on performance optimization and scalability for our distribution platform - Build intuitive frontend experiences using React and Vue, ensuring seamless user interactions across the Cloudbeds ecosystem - Architect secure solutions for handling financial transactions and sensitive personal data, applying security best practices throughout the development lifecycle - Write clean, well-tested, and well-documented code with comprehensive test coverage (unit, integration, end-to-end) to maintain high-quality standards - Lead technical discussions on complex concepts and requirements with both technical and non-technical stakeholders, driving alignment on backend and frontend architecture decisions - Contribute to our ongoing initiative to migrate core platform components into microservices, helping shape the long-term technical vision - Re-architect and refactor existing legacy systems to align with modern standards and project requirements, demonstrating ownership and commitment to continuous improvement - Mentor team members through pair programming and code reviews, promoting best practices that elevate code quality and team processes - Collaborate with cross-functional teams to plan, build, and ship high-quality features that delight our global customer base What Sets You Up for Success: - 5+ years of PHP web application software engineering experience - 5+ years of experience with JS frameworks, Vue.js and React are preferred - Solid experience with modern JavaScript/TypeScript - Strong hands-on experience with Docker and containerized development workflows - Demonstrated expertise in performance optimization and expert knowledge of relational databases, indexing, and searching technologies - Strong understanding of security considerations, particularly for applications handling financial transactions and personal data - Experience with test automation across all levels (unit, integration, end-to-end) and a passion for quality-driven development - Proven track record of taking ownership of projects and delivering results independently - Business-level English fluency (verbal and written) and excellent communication skills for collaborating across a globally distributed, remote-first team Bonus Skills to Stand Out: - Experience designing and building microservices and/or micro-frontends - Hands-on experience with PHP frameworks (CodeIgniter, CakePHP, Laravel, Symfony) - Cloud and infrastructure experience with Kubernetes, AWS, Terraform, and Argo CD - Experience working with event-driven architectures and messaging systems (e.g., Kafka) Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE

Title: Account Management Team Lead - NORAM Location: Georgia, United States Job Description: What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As an Account Management Team Lead for NORAM, you'll be the coach, champion, and strategic backbone of a team of Account Managers dedicated to delivering exceptional customer outcomes across North America. You'll guide your team to build stronger customer relationships, hit retention goals, and grow their skills — all while staying closely connected to the customer experience yourself. This is a role for someone who gets energized by developing people, solving complex customer challenges, and helping a high-performing team operate at its best. Our AM Team is the engine of customer success at Cloudbeds — a diverse, completely remote group of relationship builders who are passionate about helping hoteliers thrive. We move fast, support each other, and hold ourselves to a high standard because we know the impact our work has on properties around the world. If you're someone who leads by example, brings out the best in the people around you, and never stops looking for ways to improve, you'll find your people here. What You Bring to the Team: - Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work - Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way - Handle escalations and support AMs through complex customer situations, including renegotiations, exceptions, and high-stakes retention conversations - Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices - Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches - Analyze customer data and feedback to identify patterns and proactively surface initiatives that improve retention and reduce churn across the portfolio - Participate in cross-departmental team lead meetings to stay synchronized, share feedback, and represent your team's needs at a leadership level What Sets You Up for Success: - Bring 3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations — ideally in roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager - Demonstrate 2+ years of experience leading and managing a team, proven experience leading and managing a customer success or account management team — setting goals, providing coaching, and fostering a collaborative remote culture - Possess a deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers - Deliver exceptional communication and interpersonal skills — able to present and influence credibly at all levels, from front-line conversations to senior leadership - Show strong analytical mindset — able to build and interpret reports in Salesforce and Zendesk to monitor team performance and identify at-risk accounts - Demonstrate strong problem-solving and conflict resolution skills with the ability to handle escalated customer situations professionally - Self-motivated and thrives in a fast-paced, results-driven remote environment with excellent time and project management skills Bonus Skills to Stand Out (Optional): - Experience with SaaS platforms or hospitality technology — PMS, RMS, channel managers, or similar — either as a user or in a customer-facing tech role - Familiarity with Salesforce, Zendesk, or similar CRM and support tools - Prior experience in a people leadership role within a hospitality technology or SaaS company Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $83,000- $123,000.. #LI-AM1 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Title: Sales Manager Location: Wisconsin, United States What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients. What You Bring to the Team: - Assess market trends and opportunities in your assigned territory to identify and engage new prospects. - Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales. - Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. - Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses. - Attend local events and visit properties to connect with potential customers (less than 10% travel required). - Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise. What Sets You Up for Success: - A self-motivated, results-oriented mindset with a passion for business development. - Experience in selling technology solutions into the hotel or hospitality industry - Excitement for new technology with a strong technical aptitude. - Proven expertise in outbound sales strategies, especially cold-calling and network building. - Excellent communication skills, with the ability to inspire and persuade potential clients. - Demonstrated sales and negotiation skills, with a history of exceeding targets. - Strong organizational and time-management abilities. - A willingness to challenge the status quo and think outside the box to drive success. Bonus Skills to Stand Out: - Good knowledge of PMS technology - Operational experience in the hospitality or lodging industry - Multilingual capabilities #LI-AC2 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE

Title: Senior Fullstack Engineer Location: Texas, United States remote Job Description: What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As a Senior Fullstack Engineer on the Distribution Team, you'll be instrumental in developing and enhancing the products that connect Cloudbeds' ecosystem to the world's largest distribution channels. You'll architect scalable solutions using modern technologies, contribute to our microservices migration, and ensure our platform delivers exceptional performance and security for thousands of properties worldwide. Your work will directly impact how hotels reach guests through integrations with major platforms like Booking.com, AirBnb and beyond. Our Distribution Team: We're the bridge connecting properties to the global travel ecosystem. Our team tackles complex integration challenges that directly impact revenue for thousands of hotels worldwide, from building rock-solid connections with major OTAs to ensuring every booking flows seamlessly and securely. We balance innovation with pragmatism: migrating legacy systems to modern microservices while maintaining the reliability our customers depend on. If you thrive on solving hard technical problems with real business impact and love the challenge of both building greenfield features and refactoring legacy code, you'll feel right at home here. What You Bring to the Team: - Design and implement robust backend features and improvements using PHP, with a strong focus on performance optimization and scalability for our distribution platform - Build intuitive frontend experiences using React and Vue, ensuring seamless user interactions across the Cloudbeds ecosystem - Architect secure solutions for handling financial transactions and sensitive personal data, applying security best practices throughout the development lifecycle - Write clean, well-tested, and well-documented code with comprehensive test coverage (unit, integration, end-to-end) to maintain high quality standards - Lead technical discussions on complex concepts and requirements with both technical and non-technical stakeholders, driving alignment on backend and frontend architecture decisions - Contribute to our ongoing initiative to migrate core platform components into microservices, helping shape the long-term technical vision - Re-architect and refactor existing legacy systems to align with modern standards and project requirements, demonstrating ownership and commitment to continuous improvement - Mentor team members through pair programming and code reviews, promoting best practices that elevate code quality and team processes - Collaborate with cross-functional teams to plan, build, and ship high-quality features that delight our global customer base What Sets You Up for Success: - 5+ years of PHP web application software engineering experience - 5+ years of experience with JS frameworks, Vue.js and React are preferred - Solid experience with modern JavaScript/TypeScript - Strong hands-on experience with Docker and containerized development workflows - Demonstrated expertise in performance optimization and expert knowledge of relational databases, indexing, and searching technologies - Strong understanding of security considerations, particularly for applications handling financial transactions and personal data - Experience with test automation across all levels (unit, integration, end-to-end) and a passion for quality-driven development - Proven track record of taking ownership of projects and delivering results independently - Business-level English fluency (verbal and written) and excellent communication skills for collaborating across a globally distributed, remote-first team Bonus Skills to Stand Out: - Experience designing and building microservices and/or micro-frontends - Hands-on experience with PHP frameworks (CodeIgniter, CakePHP, Laravel, Symfony) - Cloud and infrastructure experience with Kubernetes, AWS, Terraform, and Argo CD - Experience working with event-driven architectures and messaging systems (e.g., Kafka) Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE

Role Description As a Customer Support Manager for Europe, you'll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend on Cloudbeds. You'll bring firsthand hotel operations experience to every escalation, every coaching conversation, and every process decision. - Lead, coach, and develop a team of Customer Support Leads — setting clear goals, conducting regular 1:1s, and creating an environment where people grow and do their best work. - Act as the primary escalation point for complex customer issues, drawing on your hotel operations background to understand the real business impact and drive resolution with urgency and empathy. - Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership regularly. - Champion a culture where the team takes ownership of outcomes and customers feel the difference. - Leverage Cloudbeds' AI tools to improve team efficiency and help your team work smarter. - Use customer feedback and ticket trend data to identify what isn't working and fix it structurally. - Partner cross-functionally with Product, Engineering, and CS leadership to surface customer patterns and contribute to initiatives that improve service quality at scale. - Hire, develop, and retain team members through honest coaching, meaningful feedback, and genuine investment in their growth. Qualifications - Bring significant direct experience in hotel or resort operations — front office, property management, revenue management, F&B, or events at a quality independent, managed, or branded property. - Demonstrate 2+ years of experience leading or supervising a customer-facing team, with a proven ability to set goals, coach performance, and build a collaborative remote culture. - Show strong technical aptitude and learning agility — you pick up new tools quickly, troubleshoot independently, and thrive in environments where the technology and processes are constantly evolving. - Thrive in a fast-paced, high-change environment — the ability to lead your team through ambiguity and rapid iteration is essential. - Bring exceptional communication and interpersonal skills — comfortable engaging directly with customers at all levels, including in high-stakes or escalated situations. - Fluent in English and Spanish — Spanish fluency is required. Portuguese is a strong additional plus. Requirements - Experience with mid-market or multi-property hospitality — management companies, branded clusters, ownership groups, or resort operations is a strong differentiator. - Prior experience in a customer support, customer success, or customer experience role within a SaaS or hospitality technology environment. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Title: Account Manager Location: North America Job Description: What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. How You'll Make an Impact: As an Account Manager on our NORAM team, you'll be the trusted partner that our most influential customers rely on to get the most out of Cloudbeds. You'll manage a high-value portfolio of hotel properties across North America, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to proactive account management. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in driving retention and growth across one of our most important markets. Our AM Team is the engine of customer success and satisfaction, driving the value realization that fuels our global growth. We are a cohesive, yet diverse group operating as a completely remote global team within the NORAM region Given our remote structure, we value self-motivation and natural relationship builders who possess the integrity, reliability, and maturity needed to thrive in a results-driven environment. Success in this role demands exceptional communication skills to credibly present and influence at all organizational levels , and the proven ability to manage multiple high-priority projects with great attention to detail. What You Bring to the Team: - Manage a high-value portfolio of hotel customers across North America, serving as their primary point of contact for everything Cloudbeds-related - Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and proactive outreach - Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance - Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals - Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently - Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption - Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform - What Sets You Up for Success: - Bring 3-5 years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties - Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS) - Possess experience in the North American hospitality market with strong knowledge of regional customer needs, expectations, and business practices - Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations - Demonstrate ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers - Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through - Self-motivated and able to thrive in a remote, fast-paced, results-driven environment - Bonus Skills to Stand Out: - Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role - Familiarity with Salesforce or similar CRM tools - Experience working with hotel groups or multi-property portfolios #LI-AM1 #LI-REMOTE - What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) - Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer - Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE

Role Description As a Senior Backend Engineer on the Distribution Team, you'll be instrumental in developing and enhancing the products that connect Cloudbeds' ecosystem to the world's largest distribution channels. You'll architect scalable solutions using modern technologies, contribute to our microservices migration, and ensure our platform delivers exceptional performance and security for thousands of properties worldwide. Your work will directly impact how hotels reach guests through integrations with major platforms like Booking.com, AirBnb and beyond. What You Bring to the Team - Design and implement robust backend features and improvements using PHP, with a strong focus on performance optimization and scalability for our distribution platform. - Architect secure solutions for handling financial transactions and sensitive personal data, applying security best practices throughout the development lifecycle. - Write clean, well-tested, and well-documented code with comprehensive test coverage (unit, integration, end-to-end) to maintain high quality standards. - Lead technical discussions on complex concepts and requirements with both technical and non-technical stakeholders, driving alignment on backend and frontend architecture decisions. - Contribute to our ongoing initiative to migrate core platform components into microservices, helping shape the long-term technical vision. - Re-architect and refactor existing legacy systems to align with modern standards and project requirements, demonstrating ownership and commitment to continuous improvement. - Mentor team members through pair programming and code reviews, promoting best practices that elevate code quality and team processes. - Collaborate with cross-functional teams to plan, build, and ship high-quality features that delight our global customer base. Qualifications - 5+ years of PHP web application software engineering experience. - Strong hands-on experience with Docker and containerized development workflows. - Demonstrated expertise in performance optimization and expert knowledge of relational databases, indexing, and searching technologies. - Strong understanding of security considerations, particularly for applications handling financial transactions and personal data. - Experience with test automation across all levels (unit, integration, end-to-end) and a passion for quality-driven development. - Proven track record of taking ownership of projects and delivering results independently. - Business-level English fluency (verbal and written) and excellent communication skills for collaborating across a globally distributed, remote-first team. Bonus Skills to Stand Out - Experience designing and building microservices and/or micro-frontends. - Hands-on experience with PHP frameworks (CodeIgniter, CakePHP, Laravel, Symfony). - Cloud and infrastructure experience with Kubernetes, AWS, Terraform, and Argo CD. - Experience working with event-driven architectures and messaging systems (e.g., Kafka). Compensation Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As an Account Management Team Lead for NORAM, you'll be the coach, champion, and strategic backbone of a team of Account Managers dedicated to delivering exceptional customer outcomes across North America. You'll guide your team to build stronger customer relationships, hit retention goals, and grow their skills — all while staying closely connected to the customer experience yourself. This is a role for someone who gets energized by developing people, solving complex customer challenges, and helping a high-performing team operate at its best. What You Bring to the Team - Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work. - Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way. - Handle escalations and support AMs through complex customer situations including renegotiations, exceptions, and high-stakes retention conversations. - Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices. - Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches. - Analyze customer data and feedback to identify patterns and proactively surface initiatives that improve retention and reduce churn across the portfolio. - Participate in cross-departmental team lead meetings to stay synchronized, share feedback, and represent your team's needs at a leadership level. Qualifications - Bring 7+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations — ideally in roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager. - Demonstrate 2+ years of experience leading and managing a team proven experience leading and managing a customer success or account management team — setting goals, providing coaching, and fostering a collaborative remote culture. - Possess deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers. - Deliver exceptional communication and interpersonal skills — able to present and influence credibly at all levels from front-line conversations to senior leadership. - Show strong analytical mindset — able to build and interpret reports in Salesforce and Zendesk to monitor team performance and identify at-risk accounts. - Demonstrate strong problem-solving and conflict resolution skills with the ability to handle escalated customer situations professionally. - Self-motivated and thrives in a fast-paced, results-driven remote environment with excellent time and project management skills. Bonus Skills to Stand Out (Optional) - Experience with SaaS platforms or hospitality technology — PMS, RMS, channel managers, or similar — either as a user or in a customer-facing tech role. - Familiarity with Salesforce, Zendesk, or similar CRM and support tools. - Prior experience in a people leadership role within a hospitality technology or SaaS company. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Onboarding Coach - Guest Experience Latin America (Remote) How You'll Make an Impact: Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS, WhatsApp, Facebook Messenger, OTA’s and more. It enables automated messaging, guest surveys, and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication. As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs. Our Customer Onboarding Team: As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers. If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board! What You Bring to the Team: - Facilitate client onboarding, training, and ongoing support via video, phone, and email. - Resolve customer inquiries and troubleshoot escalated issues across multiple channels. - Partner with Sales to define success, demonstrate ROI, and drive retention. - Build strong client relationships to encourage loyalty and promote product adoption. - Develop a deep understanding of Cloudbeds’ products and customer needs. - Contribute to training materials and stay updated on system changes. - Record activities in Salesforce, gather feedback, and share insights for product improvements. What Sets You Up for Success: - Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role. - Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). - Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. - Deliver exceptional communication with empathy and a relentless customer-focused approach. - Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams. - Empower clients to become self-sufficient during onboarding and throughout their lifecycle. - Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. - Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth. - Familiarity with CRM/Email Marketing platforms is a significant plus. - Professional fluency in English is required. - Professional fluency in Spanish is preferred. Bonus Skills to Stand Out (Optional): - Project Management certification Discover our Benefits: - Remote First, Remote Always  - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University  - Access to professional development, including manager training, upskilling and knowledge transfer

Title: Sales Manager Location: Texas, United States Job Description: What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients. What You Bring to the Team: - Assess market trends and opportunities in your assigned territory to identify and engage new prospects. - Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales. - Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. - Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses. - Attend local events and visit properties to connect with potential customers (less than 10% travel required). - Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise. What Sets You Up for Success: - A self-motivated, results-oriented mindset with a passion for business development. - Experience in selling technology solutions into the hotel or hospitality industry - Excitement for new technology with a strong technical aptitude. - Proven expertise in outbound sales strategies, especially cold-calling and network building. - Excellent communication skills, with the ability to inspire and persuade potential clients. - Demonstrated sales and negotiation skills, with a history of exceeding targets. - Strong organizational and time-management abilities. - A willingness to challenge the status quo and think outside the box to drive success. Bonus Skills to Stand Out: - Good knowledge of PMS technology - Operational experience in the hospitality or lodging industry - Multilingual capabilities #LI-AC2 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.