Fever

Role Description We're looking for an experienced Site Reliability Engineering Lead to join our Tech Support Engineering team in Argentina. As our SRE Lead , you'll drive the technical direction of production reliability, observability, and incident management across our platform. You'll work closely with Software Engineers, Product and Platform teams to improve production stability, automate operational processes, and build a strong reliability culture. This is a hands-on engineering leadership role where you'll combine technical expertise with people leadership, driving reliability initiatives while helping grow and evolve the Tech Support Engineering team. What you'll do - Your ultimate goal is to lead the SRE culture across the company, driving down the MTTD and MTTR. - Lead reliability and observability initiatives across production systems. - Define and continuously improve SLIs, SLOs and Error Budgets to measure and enhance service reliability. - Lead critical incident response, Root Cause Analysis (RCA) and drive corrective actions to prevent recurring issues. - Improve monitoring, logging, tracing, alerting and automation to reduce operational toil. - Partner with cross-functional Engineering teams to improve production readiness, system resilience and service reliability. - Own the team's operational processes, including on-call practices, incident management, runbooks and operational best practices. - Lead, coach and develop the Tech Support Engineering team, fostering a reliability-first culture and a mindset of continuous improvement. - Drive operational excellence by identifying opportunities to improve system reliability, engineering efficiency and the overall support experience. Qualifications - Proven experience in Site Reliability Engineering, Production Engineering or a similar role. - Experience leading engineering teams or technical initiatives. - Strong experience operating and troubleshooting large-scale distributed systems. - Experience working in high-availability, large-scale production environments. - Deep understanding of incident management, observability and reliability engineering principles (SLIs, SLOs and Error Budgets). - Hands-on experience with observability tools (Datadog, Grafana, Prometheus or similar) and Infrastructure as Code (Terraform or similar). - Strong scripting skills (Python, Go, Bash or similar) and software engineering experience. - Experience with CI/CD and modern software delivery practices. - Excellent communication skills and fluent English. Nice to have - Hands-on experience with Kubernetes, cloud platforms (AWS, GCP or Azure). - Experience with OpenTelemetry or distributed tracing. - Experience with event-driven architectures (e.g. Kafka). - Experience using AI-powered engineering tools (e.g. GitHub Copilot, ChatGPT) to improve engineering productivity and operational workflows. Benefits - "Relación de dependencia" contract. - Osde 410 as medical insurance. - 40% discount on all Fever events and experiences. - Home office friendly anywhere in Argentina. - English Lessons. - WellHub Membership. - Opportunity to have a real impact in a high-growth global category leader. - Responsibility from day one and professional and personal growth. - Great work environment with a young, international team of talented people to work with! - Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance (including Base, Variable, and Stock Options).

• Customer Service by e-mail, phone or social media for solving any incidents generated • Managing incoming calls and chats and customer service inquiries • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. • Work schedule: 16:00 pm - 00:00 am with 30 minute break

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. • Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. • Work schedule: 16:00 pm - 00:00 am with 30 minute break

• Build and execute creative sourcing strategies across multiple channels including LinkedIn, GitHub, communities, events, and referrals • Maintain proactive talent pipelines for current and future hiring needs across tech, data, and product roles • Map the competitive landscape to identify target companies where top talent is thriving and build strategies to engage them • Leverage AI-powered tools and workflows to enhance talent discovery, automate repetitive tasks, personalize candidate outreach at scale, and generate actionable insights from sourcing data • Engage passive candidates with compelling, personalized outreach that communicates what makes Fever different • Partner with recruiters and hiring managers to understand role requirements and continuously optimize sourcing approaches • Use data to track pipeline health, sourcing effectiveness, and conversion rates and act on what you find • Manage candidate records and pools in our ATS (Greenhouse), ensuring pipelines are clean, organized, and actionable • Keep a pulse on talent market trends and new sourcing tools and techniques • Contribute to employer branding initiatives, representing Fever at virtual events, e-meetups, and talent communities

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. • Managing and efficiently handling incoming calls and chats will be a critical aspect of this role. • Provide accurate, valid and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. • Parallel work for the Department of Operations will be performed.

• Customer Service by e-mail, phone or social media for solving any incidents generated • Managing incoming calls and chats and customer service inquiries • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

• Customer Service by e-mail, phone or social media for solving any incidents generated • Managing incoming calls and chats and customer service inquiries • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

• Customer Service by e-mail, phone or social media for solving any incidents generated • Managing incoming calls and chats and customer service inquiries • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

• Customer Service by e-mail, phone or social media for solving any incidents generated • Managing incoming calls and chats and customer service inquiries • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. • Work schedule: 16:00 pm - 00:00 am with 30 minute break

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. • Managing and efficiently handling incoming calls and chats will be a critical aspect of this role. • Provide accurate, valid and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. • Work schedule: 8:00 am - 16:00 pm with 30 minute break.