• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live. • Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement. • Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule. • Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope. • Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable. • Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations. • Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities. • Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution. • Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities. • Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead. • Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.

• Lead and manage all phases of project development including initiation, planning, execution, monitoring, and closure. • Facilitate effective communication and collaboration between engineering, manufacturing, sales, and customer service teams. • Identify and mitigate potential risks to project timelines and quality and develop risk management strategies. • Meet with clients and relevant stakeholders to take detailed ordering briefs and clarify specific requirements of each project ensuring technical feasibility. • Coordinate internal resources and third parties/vendors for the flawless execution of one or multiple projects. • Develop and maintain comprehensive project schedules to ensure timely completion and delivery. • Monitor, track progress and manage changes. • Monitor project budgets and ensure costs remain within allocated limits. • Regular travel to client meetings or Data Centre construction sites will be required.

• Generate and maintain operational tracking logs and reports (Excel/Smartsheet), ensuring accurate, timely, and audit-ready records. • Organize, maintain, and process consultant paperwork. • Manage the project’s mailbox • Complete travel authorization requests and associated costs, ensuring accuracy, completeness, and alignment with internal policies and budget guidelines. • Maintain shared repositories (SharePoint/Teams) by managing folder structures, permissions, uploads, secure link access, and version control. • Review, organize, and synthesize audit documentation and supporting materials for evaluation of compliance with federal standards. • Utilize Excel and Microsoft PowerApps to create audit reports for clients. • Complete quality assurance checks on reports before submitting for client approval. • Work with various members of the project team to create timelines, schedules, and oversee progress to make sure deliverables are met on time. • Support the team’s research and evaluation efforts and assist with tasks as needed, including conducting analysis, and responding to client requests for information. • Assist with project operations, including but not limited to ensuring the timely processing of project related deliverables and implementing ways to streamline processes. • Support process improvement by documenting SOPs, streamlining workflows, and recommending enhancements to improve efficiency and compliance. • Provide onboarding and operational support to new team members and assist with training on tools and standard processes. • Assist in reviewing and synthesizing data for monthly and other contractual reporting periods. • Provide day-to-day support for any relevant tasks and project deliverables including, but not limited to virtual platform support, scheduling and taking notes in meetings. • Complete other duties as assigned by project leadership.

• Independently manage meeting cadence, action tracking, and follow-up across project workstreams. • Coordinate inputs for status updates and team briefings. • Improve coordination processes to support consistency and efficiency. • Provide logistical support for meetings, trainings, and webinars. • Prepare agendas, meeting materials and minutes, and action logs. • Maintain team meeting calendars.