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Global Staffing Management Lead
Location
South Africa
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Global Staffing Management Lead
HelloKindred
• Define and build short and long-term strategies for the staffing placement function using survey results, focus groups, and capacity requirements. • Establish team structures, including the division of staffed associates and clients across the team. • Develop and implement process flows to ensure consistency across client accounts. • Foster communication, collaboration, and knowledge sharing across the Staffing Management team. • Resolve team conflicts and support a productive team environment. • Ensure effective workload planning and prioritization across team members. • Ensure accurate capture of associate information within the appropriate information management systems. • Collaborate with associates and Staffing Managers to resolve client, collaborator, performance, and conflict-related issues. • Deliver client feedback to associates and support the development of action plans to address concerns. • Build trusted relationships with associates and provide impartial support and guidance. • Identify training requirements across the associate workforce and partner with People Operations to facilitate training initiatives. • Manage associate rewards and recognition initiatives, including celebrations, support during crises, and recognition of achievements. • Address associate queries relating to systems, processes, and procedural changes. • Build and maintain strong relationships with clients where associates are placed. • Gather client feedback to support associate performance management and expectation alignment. • Facilitate conflict resolution between associates and clients, escalating where necessary. • Review associate hours and actively manage client budgets and expectations. • Negotiate program renewals and change requests for placed associates. • Share relevant client and operational knowledge with account direction and other service lines. • Drive onboarding processes for new clients, including pre and post-engagement workflows and implementation across divisions. • Define and manage engagement strategies for both small and large client groups, including town halls and community touchpoints to support organizational culture alignment. • Manage communication flow to staffed associates while maintaining a strong focus on associate experience. • Leverage associate relationships to encourage collaboration, networking, knowledge sharing, and community engagement across client accounts. • Partner with cross-functional teams to implement systems, processes, and procedures impacting associates and clients. • Identify opportunities for business growth and support the delivery of strategic projects and new service initiatives. • Review associate metrics and operational data to support business strategy, planning, and decision-making.
Job Requirements
- University degree required.
- Strong understanding of marketing and communication roles.
- Minimum of 8 years of experience in a supervisory role managing teams, mentoring employees, and providing coaching and performance feedback.
- Minimum of 10 years of experience within a global corporate environment with exposure to contracting relationships.
- Proven experience developing project plans and managing project execution.
- Extensive experience managing key stakeholder and client relationships within complex business environments.
- Strong verbal communication skills with the ability to engage effectively with stakeholders at all organizational levels.
- Strong written communication skills with the ability to simplify and communicate expectations clearly.
- Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines in fast-paced environments.
- Strong problem-solving and analytical thinking capabilities with a logical and solutions-oriented approach.
- Sound decision-making and judgment skills with the ability to make fact-based decisions.
- Strong global awareness with the ability to work effectively across cultures and international teams.
- Exceptional attention to detail with the ability to identify issues, recommend solutions, and optimize processes.
- Strong sense of accountability and ownership for individual and team performance.
- Adaptable and capable of working effectively across diverse situations, teams, and stakeholder groups.
- Demonstrated intrapreneurial mindset with the ability to drive innovation, generate ideas, and support business growth.
- Commitment to quality and delivering an exceptional associate experience that strengthens brand reputation and workforce excellence.
Benefits
- All your information will be kept confidential according to EEO guidelines.
- Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.
- HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.
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