HelloKindred

• Lead the creation of sales enablement materials including videos, client conversation decks, infographics, and client success stories. • Oversee marketing-related updates and content management for the solution tablet on ARC. • Develop and support content for events, including demos, speeches, presentation materials, and social media promotion. • Monitor and update I&CP webpages, ensuring SEO optimization and content accuracy. • Lead the people profiles campaign across social platforms by sourcing stories and developing supporting assets. • Collaborate with the social media team to manage editorial calendars and execute leader-led social strategies. • Support local market teams in activating Infrastructure and Capital Projects programs within their respective regions. • Track, analyze, and report on marketing performance, campaign effectiveness, and KPI outcomes. • Manage ongoing I&CP marketing initiatives including social strategy activation, people profile programs, SEO activities, and program tracking. • Coordinate with global creative, campaign management, strategy, content, and event teams to ensure alignment and timely execution of deliverables. • Brief and oversee the development of creative materials to ensure consistency with brand and campaign objectives. • Maintain organized project tracking processes and monitor program progress across multiple initiatives.

• Identify and develop key regional markets to increase submitted applications and improve enrollment rates. • Oversee and update the school’s customer relationship management system. • Actively promote the university to potential students, significantly increasing the number of applicants. • Provide accurate and enthusiastic responses to inquiries about the university’s academic programs. • Organize and manage both online and in-person recruitment events. • Lead and manage a team of recruitment advisors and/or interns. • Train team members to enhance their skills in recruitment practices. • Conduct interviews and evaluate candidate assessments. • Engage with professional and governmental organizations to promote the university’s offerings. • Develop relationships with local Alumni chapters. • Participate in regional and national conferences to stay updated on admissions criteria. • Manage and adhere to the recruitment budget allocated for your regions. • Prepare regular reports on recruitment activities, outcomes, and market trends.

• Define and build short and long-term strategies for the staffing placement function using survey results, focus groups, and capacity requirements. • Establish team structures, including the division of staffed associates and clients across the team. • Develop and implement process flows to ensure consistency across client accounts. • Foster communication, collaboration, and knowledge sharing across the Staffing Management team. • Resolve team conflicts and support a productive team environment. • Ensure effective workload planning and prioritization across team members. • Ensure accurate capture of associate information within the appropriate information management systems. • Collaborate with associates and Staffing Managers to resolve client, collaborator, performance, and conflict-related issues. • Deliver client feedback to associates and support the development of action plans to address concerns. • Build trusted relationships with associates and provide impartial support and guidance. • Identify training requirements across the associate workforce and partner with People Operations to facilitate training initiatives. • Manage associate rewards and recognition initiatives, including celebrations, support during crises, and recognition of achievements. • Address associate queries relating to systems, processes, and procedural changes. • Build and maintain strong relationships with clients where associates are placed. • Gather client feedback to support associate performance management and expectation alignment. • Facilitate conflict resolution between associates and clients, escalating where necessary. • Review associate hours and actively manage client budgets and expectations. • Negotiate program renewals and change requests for placed associates. • Share relevant client and operational knowledge with account direction and other service lines. • Drive onboarding processes for new clients, including pre and post-engagement workflows and implementation across divisions. • Define and manage engagement strategies for both small and large client groups, including town halls and community touchpoints to support organizational culture alignment. • Manage communication flow to staffed associates while maintaining a strong focus on associate experience. • Leverage associate relationships to encourage collaboration, networking, knowledge sharing, and community engagement across client accounts. • Partner with cross-functional teams to implement systems, processes, and procedures impacting associates and clients. • Identify opportunities for business growth and support the delivery of strategic projects and new service initiatives. • Review associate metrics and operational data to support business strategy, planning, and decision-making.

• Manage onboarding requests received from Talent Acquisition and initiate all required workflows through the internal IT partner portal. • Coordinate end-to-end setup of employee technology access, including email creation, software provisioning, system access, and EID or laptop allocation. • Review and approve quotations for Microsoft 365 licenses and approved technical tools in alignment with business requirements and budgets. • Procure or coordinate rental of laptops and accessories, including imaging, configuration, quality checks, and delivery logistics. • Maintain and update employee records within BambooHR, including IT asset assignments, email addresses, and EID information. • Distribute IT policies, onboarding documentation, and client-specific forms through Signing Hub and track completion acknowledgements. • Maintain accurate contact directories, distribution lists, and mailing groups for associates and new hires. • Initiate and manage offboarding processes, ensuring access removal and asset recovery in line with company policies. • Coordinate return of IT equipment through FedEx or client-specific logistics processes. • Update EID records, license allocations, and asset management trackers to reflect onboarding and offboarding changes accurately. • Verify and document returned equipment while maintaining accurate reconciliation records for company assets. • Conduct annual IT asset audits and maintain accurate technology inventory and allocation records. • Monitor and manage service tickets raised with internal IT partners and escalate unresolved issues where necessary. • Ensure compliance with internal asset management procedures and collaborate with Finance on invoice validation, insurance tracking, and audit requirements. • Manage the full lifecycle of background screening processes in accordance with client and regional requirements. • Coordinate candidate communication for document collection, fingerprinting, and verification appointments where required. • Monitor progress of background checks and provide timely updates to stakeholders while escalating delays or issues appropriately. • Conduct live identity and address verifications in accordance with client or regulatory requirements. • Compile, review, and submit audit-ready background screening reports and supporting documentation. • Archive completed background checks securely and communicate outcomes to internal stakeholders. • Receive and process candidate reference details in accordance with hiring procedures. • Contact referees via telephone or email to obtain structured feedback regarding candidate suitability and performance. • Compile, validate, and securely store reference check outcomes in compliance with data protection standards. • Share completed reference reports with relevant stakeholders to support onboarding and hiring decisions.

• Lead the planning and execution of strategic 1:1 and 1 ABM programs aligned to regional and country business priorities. • Partner closely with the ABM Director, Netherlands, sales leadership, and account teams to identify and prioritise strategic accounts and target opportunities. • Develop highly personalised and insight-led marketing campaigns tailored to key stakeholders and enterprise accounts. • Collaborate with campaign, content, digital, and creative teams to deliver integrated ABM initiatives across multiple channels. • Leverage client insights, engagement data, intent data, and behavioural analytics to optimise account engagement and campaign performance. • Create and adapt account-specific content, messaging, and marketing assets that align with client pain points and business objectives. • Drive account engagement, relationship-building, and marketing-influenced pipeline growth through targeted ABM initiatives. • Measure and report on ABM program performance, engagement metrics, pipeline contribution, and ROI. • Continuously optimise ABM strategies and tactics based on campaign performance and stakeholder feedback. • Support wider regional marketing initiatives, campaigns, and strategic marketing activities where required. • Assist with integrated marketing campaigns, thought leadership initiatives, webinars, events, and digital marketing activities. • Work collaboratively with internal marketing teams to ensure consistency in messaging, branding, and campaign execution. • Contribute to broader demand-generation and client engagement initiatives across the Netherlands region.

• Collaborate closely with the marketing team to design creative assets across paid ads, website elements, digital media, and campaign collateral. • Develop both static and motion-based content, with a typical output being 50% static designs and 50% motion/animation (e.g., animated GIFs for social media). • Contribute to creative design concepting for campaigns and working closely with a strategy copywriter to craft bold, standout ideas. • Challenge briefs constructively and think beyond traditional B2B design approaches to ensure the creative output is engaging and differentiated. • Adhere to brand guidelines while introducing fresh, innovative perspectives to help the brand evolve. • Participate in weekly sync-ups with team/team manager to manage workflow and ensure deliverables align with strategic goals.

• Manage internal marketing campaigns from brief to execution. • Collaborate with the APAC Marketing Lead to receive briefs and translate them into actionable project plans. • Drive projects forward and ensure timelines and deliverables are met. • Act as a connector across time zones and facilitate communication and alignment. • Oversee project tracking and ensure smooth workflow across teams. • Apply industry experience in retail and defence, with B2B tech knowledge considered a plus. • Ensure marketing projects are understood, structured, and executed effectively.

• Collaborate closely with the marketing team to design creative assets across paid ads, website elements, digital media, and campaign collateral. • Develop both static and motion-based content, with a typical output being 50% static designs and 50% motion/animation (e.g., animated GIFs for social media). • Contribute to creative design concepting for campaigns and working closely with a strategy copywriter to craft bold, standout ideas. • Challenge briefs constructively and think beyond traditional B2B design approaches to ensure the creative output is engaging and differentiated. • Adhere to brand guidelines while introducing fresh, innovative perspectives to help the brand evolve. • Participate in weekly sync-ups with team/team manager to manage workflow and ensure deliverables align with strategic goals.

• Develop and execute content strategies aligned with campaign goals. • Write clear, compelling, and engaging copy across multiple formats and channels. • Apply strong strategic thinking to ensure content supports business objectives. • Collaborate with stakeholders to understand briefs and translate them into effective content plans. • Act quickly and independently to deliver high-quality work under tight timelines.

• Serve as first point of contact for workflow failures and system errors across client environments. • Monitor daily error reports, triage issues, and manage items on support boards. • Resolve known technical issues using SOPs and escalate complex cases to senior teams. • Manage and monitor data workflows between integrated systems, ensuring data integrity and consistency. • Identify recurring issues and support development of SOPs to improve efficiency and reduce escalations. • Act as liaison between internal teams and external technology partners, ensuring alignment and progress. • Track integration and development projects, maintain visibility, and proactively follow up on open items. • Maintain and update project trackers, flag blockers, and ensure timely completion of deliverables. • Create and maintain technical documentation, including SOPs, process guides, and resolution libraries. • Conduct API investigations, including reviewing documentation, mapping data fields, and preparing technical briefs. • Perform preliminary scoping work for integration projects, reducing dependency on senior developers. • Support internal API and tooling projects, including testing integrations and improving system connections. • Contribute to continuous improvement of workflows, processes, and system performance.