Pomelo

• Coordinate and schedule interviews across multiple time zones and stakeholders • Manage candidate communications throughout the interview process with speed and professionalism • Partner closely with recruiters, hiring managers, and interviewers to drive an efficient hiring process • Maintain and update applicant tracking systems (ATS) and ensure data accuracy • Track recruiting metrics and support reporting on pipeline health and hiring progress • Support candidate sourcing initiatives and outbound recruiting campaigns when needed • Facilitate offer logistics and pre-onboarding coordination • Improve recruiting workflows, documentation, and operational processes as the company scales • Help deliver a best-in-class candidate experience from application through offer • Support recruiting projects, employer branding initiatives, and talent programs

• Identify and source creators aligned with the brand's identity and audience • Conduct outbound outreach for gifted, affiliate, and paid partnerships • Build and maintain a strong, organized creator pipeline • Manage day-to-day communication with creators • Coordinate briefs, timelines, deliverables, and approvals • Ensure content is delivered on time and meets expectations • Build long-term relationships with high-performing creators • Support gifting, seeding, and ambassador-style programs • Track creator participation, content delivery, and usage rights • Maintain creator databases, trackers, and campaign documentation • Track basic performance metrics such as engagement and content usage • Share summaries and learnings with the Brand team • Help identify creators to deepen, scale, or pause partnerships • Partner closely with Brand, Social, and Growth teams • Support launches and campaigns by aligning creator timelines with broader plans

• Build, QA, schedule, and deploy email and SMS campaigns in Klaviyo across promotional, transactional, and lifecycle sends. • Own and maintain the master email/SMS calendar, ensuring all campaigns are briefed, built, and scheduled on time. • Manage the team's Notion board for email campaigns — create briefs, track status, and keep all assets organized. • Serve as the eCommerce escalation point for complex customer issues raised by the support team. • Execute day-to-day Shopify tasks: create and manage discount codes, update product listings, and configure collections. • Coordinate cross-functional eCommerce campaigns end-to-end — aligning copy, design, dev, and marketing stakeholders.

ABOUT US Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across our staffing business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor. KEY RESPONSIBILITIES New Client Acquisition (Sales) - Own the end-to-end sales process, from outbound prospecting to closing new clients - Identify and target businesses that can benefit from offshore staffing solutions - Conduct discovery calls, present service offerings, and handle objections - Develop and refine sales scripts, messaging, and outreach strategies - Maintain and manage pipeline in CRM Client Success & Account Management - Serve as the primary point of contact for all client communications - Manage onboarding for new clients, ensuring a smooth and professional experience - Proactively communicate updates, gather feedback, and address client needs - Ensure high client satisfaction, retention, and long-term engagement - Identify opportunities for upsells or additional placements Growth & Strategy - Own revenue targets across both new and existing clients - Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion - Work closely with internal recruiting/operations teams to ensure client needs are met - Continuously improve processes across sales and client success functions QUALIFICATIONS - 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) - Proven track record of closing deals and successfully acquiring new clients - Proficient in managing client relationships and problem-solving client concerns - Strong communication and interpersonal skills - Highly organized with the ability to manage multiple clients and priorities - Comfortable working in a fast-paced, entrepreneurial environment - Experience with CRM tools (e.g., HubSpot, Salesforce) preferred - Previous experience working the graveyard shift BENEFITS - Competitive pay, always in US dollars - Work remotely from the comfort of your home - Health & wellness benefit - Paid holidays and time off - Performance and referral bonuses - Global exposure to the world’s best companies

ABOUT US Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across the business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor. KEY RESPONSIBILITIES New Client Acquisition (Sales) - Own the end-to-end sales process, from outbound prospecting to closing new clients - Identify and target businesses that can benefit from offshore staffing solutions - Conduct discovery calls, present service offerings, and handle objections - Develop and refine sales scripts, messaging, and outreach strategies - Maintain and manage pipeline in CRM Client Success & Account Management - Serve as the primary point of contact for all client communications - Manage onboarding for new clients, ensuring a smooth and professional experience - Proactively communicate updates, gather feedback, and address client needs - Ensure high client satisfaction, retention, and long-term engagement - Identify opportunities for upsells or additional placements Growth & Strategy - Own revenue targets across both new and existing clients - Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion - Work closely with internal recruiting/operations teams to ensure client needs are met - Continuously improve processes across sales and client success functions QUALIFICATIONS - 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) - Proven track record of closing deals and successfully acquiring new clients - Proficient in managing client relationships and problem-solving client concerns - Strong communication and interpersonal skills - Highly organized with the ability to manage multiple clients and priorities - Comfortable working in a fast-paced, entrepreneurial environment - Experience with CRM tools (e.g., HubSpot, Salesforce) preferred COMPENSATION USD $70,000 per year + commissions

ABOUT US Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across our staffing business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor. KEY RESPONSIBILITIES New Client Acquisition (Sales) - Own the end-to-end sales process, from outbound prospecting to closing new clients - Identify and target businesses that can benefit from offshore staffing solutions - Conduct discovery calls, present service offerings, and handle objections - Develop and refine sales scripts, messaging, and outreach strategies - Maintain and manage pipeline in CRM Client Success & Account Management - Serve as the primary point of contact for all client communications - Manage onboarding for new clients, ensuring a smooth and professional experience - Proactively communicate updates, gather feedback, and address client needs - Ensure high client satisfaction, retention, and long-term engagement - Identify opportunities for upsells or additional placements Growth & Strategy - Own revenue targets across both new and existing clients - Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion - Work closely with internal recruiting/operations teams to ensure client needs are met - Continuously improve processes across sales and client success functions QUALIFICATIONS - 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) - Proven track record of closing deals and successfully acquiring new clients - Proficient in managing client relationships and problem-solving client concerns - Strong communication and interpersonal skills - Highly organized with the ability to manage multiple clients and priorities - Comfortable working in a fast-paced, entrepreneurial environment - Experience with CRM tools (e.g., HubSpot, Salesforce) preferred - Previous experience working the graveyard shift BENEFITS - Competitive pay, always in US dollars - Work remotely from the comfort of your home - Health & wellness benefit - Paid holidays and time off - Performance and referral bonuses - Global exposure to the world’s best companies

ABOUT US Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across our staffing business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor. KEY RESPONSIBILITIES New Client Acquisition (Sales) - Own the end-to-end sales process, from outbound prospecting to closing new clients - Identify and target businesses that can benefit from offshore staffing solutions - Conduct discovery calls, present service offerings, and handle objections - Develop and refine sales scripts, messaging, and outreach strategies - Maintain and manage pipeline in CRM Client Success & Account Management - Serve as the primary point of contact for all client communications - Manage onboarding for new clients, ensuring a smooth and professional experience - Proactively communicate updates, gather feedback, and address client needs - Ensure high client satisfaction, retention, and long-term engagement - Identify opportunities for upsells or additional placements Growth & Strategy - Own revenue targets across both new and existing clients - Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion - Work closely with internal recruiting/operations teams to ensure client needs are met - Continuously improve processes across sales and client success functions QUALIFICATIONS - 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) - Proven track record of closing deals and successfully acquiring new clients - Proficient in managing client relationships and problem-solving client concerns - Strong communication and interpersonal skills - Highly organized with the ability to manage multiple clients and priorities - Comfortable working in a fast-paced, entrepreneurial environment - Experience with CRM tools (e.g., HubSpot, Salesforce) preferred - Previous experience working the graveyard shift BENEFITS - Competitive pay, always in US dollars - Work remotely from the comfort of your home - Health & wellness benefit - Paid holidays and time off - Performance and referral bonuses - Global exposure to the world’s best companies

Role Description We’re looking for a Staff Accountant with 4+ years of accounting experience to join our client, a fast-growing food subscription brand based in the US. As a member of the finance team, you’ll have the opportunity to shape and grow the company and business. You will be a key player of a small team of high performing finance professionals that work across departments to provide financial support to senior management and department heads to facilitate decision making. The Staff Accountant will assist by performing daily, weekly, monthly and annual accounting and finance processes, entries and reconciliations as well as ad-hoc financial analyses and projects. Responsibilities - Execute the full monthly close cycle — journal entries, accruals, reserves, and prepaid amortizations - Reconcile all balance sheet accounts and resolve open items in a timely manner - Maintain the general ledger — ensure proper coding, classification, and period accuracy - Process vendor invoices end-to-end including PO matching, coding, and approval routing - Execute weekly payment runs — ACH, check, and wire transfers - Reconcile the AP subledger to the general ledger monthly - Prepare month-end AP accruals for outstanding invoices - Generate and issue customer invoices accurately and on schedule - Monitor the AR aging report and proactively follow up on past-due balances - Apply customer payments — ACH, check, credit card — and reconcile daily cash receipts Qualifications - BA/BS with a concentration in Accounting or related - 4+ years of relevant accounting experience, with experience with or at a high-growth company and/or public accounting auditing a plus - Working knowledge of US GAAP and technical accounting areas including inventory and costing - Intermediate level and reperformable Excel skills with an interest and aptitude to work with large amounts of data (e.g. VLOOKUP, INDEX(MATCH), SUMIF, PivotTables) - Excellent self-management practices with a demonstrated ability to be self-directed, resourceful, and ask the right questions - Ability to maintain high-performance under tight timelines, including managing multiple projects and deliverables simultaneously, with exceptional quality, organization and attention to detail - Process-oriented with a comfortability and excitement to build “from the ground up” - Excellent verbal and written communication skills - Ability to work 9:00am-5:00pm US Pacific Time, Monday through Friday Requirements - Active CPA license (BONUS) - Strong inventory and costing background (BONUS) - Public accounting experience (BONUS) - Experience with ERP systems: Acumatica, Netsuite, Carta, Rippling, Expensify, and G Suite (BONUS) Benefits - Competitive pay, always in US dollars - Work remotely from the comfort of your home - Health & wellness benefit - Paid holidays and time off - Performance and referral bonuses - Global exposure to the world’s best companies

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a detail-oriented and analytical Operations Analyst to join our client's team (an industry-leading, VC-backed B2B healthcare startup creating an AI voice call center agent for clinics) and play a crucial role in their daily call analysis and reporting processes. This startup has raised over $100M in venture capital funding and has quickly become a leader in their industry. As an Operations Analyst, you will be responsible for: - Reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and clients. - Maintaining service quality and driving continuous improvement in operations. - Working closely with various departments, including customer service, quality assurance, and product development. Qualifications - Bachelor's degree in Business Administration, Data Analytics, or related field - 4+ years of experience in operations, quality assurance, or customer service / call center environments - Experience with call center operations or customer service metrics, knowledge of healthcare-specific terminology, and experience in developing and delivering training programs (Bonus) - Proficiency in data analysis tools (e.g., Excel, Google Sheets, SQL) - Detail-oriented with a keen eye for identifying patterns and anomalies in data - Strong analytical skills with the ability to interpret complex data and derive actionable insights - Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks - Excellent written and verbal communication skills - Ability to manage time effectively and meet daily reporting deadlines - Strong problem-solving skills and a proactive approach to addressing issues - Previous experience working the overnight/graveyard shift - Nice-to-have: experience with Gmail, Slack, Notion Requirements - Analyze customer calls for quality, compliance, and issue identification - Prepare detailed reports on call performance, trends, and areas for improvement - Communicate findings to internal teams and clients through well-structured reports - Collaborate with the quality assurance team to develop and refine call evaluation criteria - Identify opportunities for improvement and efficiency gains in our technology - Assist in the creation and maintenance of dashboards for real-time performance monitoring - Contribute to the continuous improvement of our call analysis and reporting tools and methodologies - Perform ad hoc administrative, business operations, and special project tasks as needed Benefits - Competitive pay, always in US dollars - Work remotely from the comfort of your home - Health & wellness benefit - Paid holidays and time off - Performance and referral bonuses - Global exposure to the world’s best companies

• Build your practice and own a sector • Drive transactions from kick-off to close • Manage timelines, anticipate bottlenecks • Leverage AI tools and your judgment • Shape the product by working with engineering