Pomelo

Role Description We’re looking for a hard-working and friendly Business Development Representative with fantastic interpersonal skills, relationship-building, and attention to detail. In this role, you will be responsible for: - Prospecting, qualifying leads, and securing partnerships to close new partnerships. - Building relationships with potential clients and generating new sales opportunities. This role is fully remote, but you must be based in the United States. Key Responsibilities - Research & Prospecting: Identify, research, and reach out to potential customers, engaging with prospects to understand their needs and qualify them as potential customers. - Outbound Outreach: Develop and execute personalized outreach strategies to connect with key decision-makers. - Pipeline Management: Maintain and update CRM records with lead activity, interactions, and progress. - Collaboration: Work closely with sales and marketing teams to align outreach efforts and optimize lead conversion. - Relationship Building: Conduct follow-ups with prospects to nurture relationships and move them through the sales funnel. - Market Insights: Stay informed about industry trends, competitor activity, and customer pain points to tailor sales messaging effectively. - Perform ad hoc administrative, business operations, and special project tasks as needed. Qualifications - Bachelor’s degree in a relevant field. - 1-3+ years of sales or business development experience. - Skilled in relationship-building, negotiation, and closing. - Excellent time management and follow-up skills. - Strong work ethic and professional demeanor.

• Identify, research, and reach out to potential customers, engaging with prospects • Develop and execute personalized outreach strategies to connect with key decision-makers • Maintain and update CRM records with lead activity, interactions, and progress • Work closely with sales and marketing teams to align outreach efforts • Conduct follow-ups with prospects to nurture relationships • Stay informed about industry trends, competitor activity, and customer pain points • Perform ad hoc administrative, business operations, and special project tasks as needed

Role Description We’re looking for a hard-working and friendly Business Development (Sales) Representative with exceptional sales know-how, interpersonal skills, and attention to detail. In this role, you will be responsible for: - Prospecting, qualifying leads, and securing partnerships to close new clients for our agency. - Building relationships with potential clients and generating new sales opportunities. - Passing on qualified leads for our team to close. Key Responsibilities - Lead Generation & Prospecting: Identify, research, and reach out to potential customers, engaging with prospects to understand their needs and qualify them as potential customers. - Outbound Outreach: Develop and execute personalized outreach strategies to connect with key decision-makers. - Pipeline Management: Maintain and update CRM records with lead activity, interactions, and progress. - Collaboration: Work closely with sales and marketing teams to align outreach efforts and optimize lead conversion. - Relationship Building: Conduct follow-ups with prospects to nurture relationships and move them through the sales funnel. - Market Insights: Stay informed about industry trends, competitor activity, and customer pain points to tailor sales messaging effectively. - Perform ad hoc administrative, business operations, and special project tasks as needed. Qualifications - Bachelor’s degree in a relevant field. - 3+ years in sales or business development (preferably for a staffing or recruiting agency). - Professional written and verbal fluency in English. - Outstanding sales knowledge, interpersonal problem-solving skills, and attention to detail. - Permanent access to a computer with reliable and high-speed Internet connection. - Previous experience working the overnight/graveyard shift. Benefits - Competitive pay, always in US dollars. - Work remotely from the comfort of your home. - Health & wellness benefit. - Paid holidays and time off. - Performance and referral bonuses. - Global exposure to the world’s best companies.

• Identify, research, and reach out to potential customers, engaging with prospects to understand their needs and qualify them as potential customers • Develop and execute personalized outreach strategies to connect with key decision-makers • Maintain and update CRM records with lead activity, interactions, and progress • Work closely with sales and marketing teams to align outreach efforts and optimize lead conversion • Conduct follow-ups with prospects to nurture relationships and move them through the sales funnel • Stay informed about industry trends, competitor activity, and customer pain points to tailor sales messaging effectively • Perform ad hoc administrative, business operations, and special project tasks as needed

• Coordinate and schedule interviews across multiple time zones and stakeholders • Manage candidate communications throughout the interview process with speed and professionalism • Partner closely with recruiters, hiring managers, and interviewers to drive an efficient hiring process • Maintain and update applicant tracking systems (ATS) and ensure data accuracy • Track recruiting metrics and support reporting on pipeline health and hiring progress • Support candidate sourcing initiatives and outbound recruiting campaigns when needed • Facilitate offer logistics and pre-onboarding coordination • Improve recruiting workflows, documentation, and operational processes as the company scales • Help deliver a best-in-class candidate experience from application through offer • Support recruiting projects, employer branding initiatives, and talent programs

• Identify and source creators aligned with the brand's identity and audience • Conduct outbound outreach for gifted, affiliate, and paid partnerships • Build and maintain a strong, organized creator pipeline • Manage day-to-day communication with creators • Coordinate briefs, timelines, deliverables, and approvals • Ensure content is delivered on time and meets expectations • Build long-term relationships with high-performing creators • Support gifting, seeding, and ambassador-style programs • Track creator participation, content delivery, and usage rights • Maintain creator databases, trackers, and campaign documentation • Track basic performance metrics such as engagement and content usage • Share summaries and learnings with the Brand team • Help identify creators to deepen, scale, or pause partnerships • Partner closely with Brand, Social, and Growth teams • Support launches and campaigns by aligning creator timelines with broader plans

• Build, QA, schedule, and deploy email and SMS campaigns in Klaviyo across promotional, transactional, and lifecycle sends. • Own and maintain the master email/SMS calendar, ensuring all campaigns are briefed, built, and scheduled on time. • Manage the team's Notion board for email campaigns — create briefs, track status, and keep all assets organized. • Serve as the eCommerce escalation point for complex customer issues raised by the support team. • Execute day-to-day Shopify tasks: create and manage discount codes, update product listings, and configure collections. • Coordinate cross-functional eCommerce campaigns end-to-end — aligning copy, design, dev, and marketing stakeholders.

ABOUT US Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across our staffing business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor. KEY RESPONSIBILITIES New Client Acquisition (Sales) - Own the end-to-end sales process, from outbound prospecting to closing new clients - Identify and target businesses that can benefit from offshore staffing solutions - Conduct discovery calls, present service offerings, and handle objections - Develop and refine sales scripts, messaging, and outreach strategies - Maintain and manage pipeline in CRM Client Success & Account Management - Serve as the primary point of contact for all client communications - Manage onboarding for new clients, ensuring a smooth and professional experience - Proactively communicate updates, gather feedback, and address client needs - Ensure high client satisfaction, retention, and long-term engagement - Identify opportunities for upsells or additional placements Growth & Strategy - Own revenue targets across both new and existing clients - Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion - Work closely with internal recruiting/operations teams to ensure client needs are met - Continuously improve processes across sales and client success functions QUALIFICATIONS - 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) - Proven track record of closing deals and successfully acquiring new clients - Proficient in managing client relationships and problem-solving client concerns - Strong communication and interpersonal skills - Highly organized with the ability to manage multiple clients and priorities - Comfortable working in a fast-paced, entrepreneurial environment - Experience with CRM tools (e.g., HubSpot, Salesforce) preferred - Previous experience working the graveyard shift BENEFITS - Competitive pay, always in US dollars - Work remotely from the comfort of your home - Health & wellness benefit - Paid holidays and time off - Performance and referral bonuses - Global exposure to the world’s best companies

ABOUT US Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across the business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor. KEY RESPONSIBILITIES New Client Acquisition (Sales) - Own the end-to-end sales process, from outbound prospecting to closing new clients - Identify and target businesses that can benefit from offshore staffing solutions - Conduct discovery calls, present service offerings, and handle objections - Develop and refine sales scripts, messaging, and outreach strategies - Maintain and manage pipeline in CRM Client Success & Account Management - Serve as the primary point of contact for all client communications - Manage onboarding for new clients, ensuring a smooth and professional experience - Proactively communicate updates, gather feedback, and address client needs - Ensure high client satisfaction, retention, and long-term engagement - Identify opportunities for upsells or additional placements Growth & Strategy - Own revenue targets across both new and existing clients - Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion - Work closely with internal recruiting/operations teams to ensure client needs are met - Continuously improve processes across sales and client success functions QUALIFICATIONS - 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) - Proven track record of closing deals and successfully acquiring new clients - Proficient in managing client relationships and problem-solving client concerns - Strong communication and interpersonal skills - Highly organized with the ability to manage multiple clients and priorities - Comfortable working in a fast-paced, entrepreneurial environment - Experience with CRM tools (e.g., HubSpot, Salesforce) preferred COMPENSATION USD $70,000 per year + commissions

ABOUT US Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across our staffing business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor. KEY RESPONSIBILITIES New Client Acquisition (Sales) - Own the end-to-end sales process, from outbound prospecting to closing new clients - Identify and target businesses that can benefit from offshore staffing solutions - Conduct discovery calls, present service offerings, and handle objections - Develop and refine sales scripts, messaging, and outreach strategies - Maintain and manage pipeline in CRM Client Success & Account Management - Serve as the primary point of contact for all client communications - Manage onboarding for new clients, ensuring a smooth and professional experience - Proactively communicate updates, gather feedback, and address client needs - Ensure high client satisfaction, retention, and long-term engagement - Identify opportunities for upsells or additional placements Growth & Strategy - Own revenue targets across both new and existing clients - Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion - Work closely with internal recruiting/operations teams to ensure client needs are met - Continuously improve processes across sales and client success functions QUALIFICATIONS - 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) - Proven track record of closing deals and successfully acquiring new clients - Proficient in managing client relationships and problem-solving client concerns - Strong communication and interpersonal skills - Highly organized with the ability to manage multiple clients and priorities - Comfortable working in a fast-paced, entrepreneurial environment - Experience with CRM tools (e.g., HubSpot, Salesforce) preferred - Previous experience working the graveyard shift BENEFITS - Competitive pay, always in US dollars - Work remotely from the comfort of your home - Health & wellness benefit - Paid holidays and time off - Performance and referral bonuses - Global exposure to the world’s best companies