Role Description As a Senior Sales Engineer supporting US Federal accounts, you will partner with sales teams to deliver solution-based selling into prospective accounts and support the planning, preparation, and execution of strategic deals across complex sales cycles. You will engage new prospects while nurturing existing customer relationships to drive high renewal rates and strong customer satisfaction. This is a full-time, experienced-level role requiring residency within the continental United States. What you will do - Collaborate with sales teams to deliver solution-based selling into prospective accounts - Partner with sales colleagues to plan, prepare, and execute strategic deals in complex sales cycles - Develop and model financial business cases associated with each sales opportunity - Align customer needs and challenges to proposed solutions - Create and deliver clear, compelling presentations and demonstrations that communicate the unique value proposition - Manage all technical aspects of RFP and RFI responses - Promote, conduct, manage, and document Proof of Concept trials in the field - Provide customers and prospects with hands-on configuration support and training - Communicate customer needs effectively to Research & Development teams to inform future product enhancements - Gather and document competitive intelligence Qualifications - Seven (7) years of solution sales experience, or a Bachelor's degree with three to five (3–5) years of demonstrated solution sales experience - Experience working in a complex sales environment - Ability to build strong, lasting relationships with senior stakeholders - Ability to explain and present complex concepts in a clear and accessible manner - Solid technical background with knowledge and/or hands-on experience in networking and/or information security technologies - Strong written and verbal communication skills, including presentation abilities - Demonstrated integrity, accountability, and a consistent track record of achievement - Strong aptitude for business strategy and a collaborative working style - Sound problem-solving skills and the ability to assess situations and needs with accuracy - Ability to deliver a clear and compelling value proposition to customers and partners - Comfortable working in a fast-paced, team-oriented environment - Demonstrated leadership behaviors - Must currently reside within the continental United States Benefits - Competitive salary range dependent on various factors including location and candidate qualifications - Variable Compensation Plan with opportunity for sales commissions - Subsidized, nationwide PPO medical benefit options including low-deductible and qualifying High Deductible Health Plan (HDHP) - Subsidized dental and vision coverage - 401(k) plan with a 4% company match and immediate vesting - Company-paid basic life and AD&D insurance and disability benefits - Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually - Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay - Comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off

• Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes. • Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement. • Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals. • Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits. • Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities. • Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge. • Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.

Role Description This position provides high-level technical support for Flexcel NX products to our customers, both remotely and onsite. The employee provides day-to-day troubleshooting, diagnosis and repair, and proactive support services. The individual should be very proficient in the hardware used by packaging customers, and over time become proficient in corresponding application skills and support functionality. In this role, you are reporting to the Regional Technical Support Manager. The position is “remote” based, dispersed across the region based on customer locations. - Key participant in the regional Technical Support team - Provide technical support on hardware, application (media support) and software, via remote or onsite for regional flexographic customers. - Performs remote support via the phone and dedicated tools (as part of escalation process). - Deliver Proactive services (Preventive Maintenance and Plateroom Audit) at customer sites. - Perform Installations and upgrades of Miraclon products. Qualifications - Self-starter – highly motivated to “make it happen” - Curious and interested to learn and develop additional skills - Strong technical knowledge and troubleshooting skills in the printing prepress industry - Good writing skills to summarize technical situations and path forward - Strong verbal communication - Ability to follow instructions and to interact with high-level support roles - Ability to work under pressure and in an environment where multiple goals and priorities make focus difficult - Customer focused and must have Service Excellence of attitude to address problems resolution to meet customer satisfaction - Willingness to travel extensively (up to 75%) Requirements - In-depth technical knowledge of Flexographic equipment – Imagers and process equipment. Ideally a knowledge of Kodak equipment and Laminators but knowing competitor’s system and relationship with flexography OEM are of advantage. - A minimum of 5 years’ experience in flexographic printing service, or general printing service. - Track record of high-quality performance and results. - Experience working in a “hands-on” and “field” position with relatively little supervision. - PC skills including basic Excel and PowerPoint for analysis and communication. - Flexible schedule between 8 a.m. and 6 p.m. Monday through Friday. Occasional, but limited weekend work or travel may be required.

• Partner with Account Executives and the global sales organisation to support technical sales cycles, prioritise resources, and drive deals to a successful close. • Actively engage with prospects to assess complex pain points and deliver tailored solutions that align platform capabilities to business use cases. • Drive technical engagement across channel sales networks, including ISVs, vendors, and consultancies. • Travel throughout EMEA as needed to support sales efforts, grow opportunity scope, and engineer tangible customer solutions. • Lead discovery sessions with technical and business stakeholders to design solution architectures across on-premises, cloud, hybrid, and Kubernetes environments. • Deliver tailored product demos and clearly articulate core concepts such as distributed caching, partitioning, replication, persistence, high availability, and disaster recovery. • Plan, manage, and execute complex Proof of Concept (POC) engagements with clearly defined success criteria. • Support performance testing, troubleshooting, sizing, configuration tuning, and competitive evaluations. • Respond to RFPs, RFIs, security reviews, and architecture reviews. • Drive the standardisation and creation of sales engineering best practices, reusable demos, architectural diagrams, and technical content. • Act as the voice of the field by sharing customer feedback with Product and Engineering teams to influence the roadmap.