At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible. Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. If you're a wicked-smart jack-of-all-trades seeking to dive further into the world of healthcare, technology, and startups, look no further! As a Product Operations Specialist, you'll be fully immersed in the daily operations of our exciting, fast paced startup environment. Expect to get first-hand experience in what it looks like to build out and manage a clinical service line and the product, operations and tech that supports it. You'll ensure deliverables are completed on time, within scope and budget. You'll work with leaders from each department, and gain a deep understanding on how our business works. Key Responsibilities**Tooling & Board Management** - Own and maintain product management tools (e.g., Jira, Confluence, Notion, Asana or similar) to ensure boards, workflows, and dashboards are accurate and up to date. - Serve as a super user and internal go-to resource for product tooling — answering team questions, troubleshooting issues, and onboarding new users. - Support cross-functional visibility by maintaining reporting views, sprint boards, and roadmap artifacts that keep stakeholders aligned.** **Support Product Analytics** - Building and maintaining product KPI dashboards (activation, retention, feature adoption, engagement). - Assist conducting funnel analysis to identify drop-off points and surface opportunities. - Partnering with data engineering to ensure product events are properly instrumented and tracked. - Work with Technical Product Manager to produce regular product performance reports for leadership. **General Product Operations** - Help maintain a single source of truth across product team resources and knowledge bases. - Identify opportunities to improve team processes and operational workflows. - Provide general operational support to the Technical Product Manager and product team as needs evolve. - Work closely with engineering and external operations teams to ensure seamless product-related processes and communications between verticals. **Documentation, Training & Release Support** - Create, maintain, and continuously improve training materials, process guides, and how-to documentation for product tools and workflows. - Partner with the Technical Product Manager to translate complex processes into clear, accessible documentation for both technical and non-technical audiences. - Develop release documentation including release notes, feature summaries, and internal communications to support go-live activities. - Support the product team during release cycles — coordinating checklists, tracking readiness, and ensuring documentation is complete before launch.

Role Description As a Product Operations Specialist, you'll be fully immersed in the daily operations of our exciting, fast-paced startup environment. Expect to get first-hand experience in what it looks like to build out and manage a clinical service line and the product, operations, and tech that supports it. You'll ensure deliverables are completed on time, within scope and budget. You'll work with leaders from each department and gain a deep understanding of how our business works. Key Responsibilities - Tooling & Board Management - Own and maintain product management tools (e.g., Jira, Confluence, Notion, Asana or similar) to ensure boards, workflows, and dashboards are accurate and up to date. - Serve as a super user and internal go-to resource for product tooling — answering team questions, troubleshooting issues, and onboarding new users. - Support cross-functional visibility by maintaining reporting views, sprint boards, and roadmap artifacts that keep stakeholders aligned. - Support Product Analytics - Building and maintaining product KPI dashboards (activation, retention, feature adoption, engagement). - Assist in conducting funnel analysis to identify drop-off points and surface opportunities. - Partnering with data engineering to ensure product events are properly instrumented and tracked. - Work with Technical Product Manager to produce regular product performance reports for leadership. - General Product Operations - Help maintain a single source of truth across product team resources and knowledge bases. - Identify opportunities to improve team processes and operational workflows. - Provide general operational support to the Technical Product Manager and product team as needs evolve. - Work closely with engineering and external operations teams to ensure seamless product-related processes and communications between verticals. - Documentation, Training & Release Support - Create, maintain, and continuously improve training materials, process guides, and how-to documentation for product tools and workflows. - Partner with the Technical Product Manager to translate complex processes into clear, accessible documentation for both technical and non-technical audiences. - Develop release documentation including release notes, feature summaries, and internal communications to support go-live activities. - Support the product team during release cycles — coordinating checklists, tracking readiness, and ensuring documentation is complete before launch. Qualifications - Bachelor Degree in a relevant field or equivalent experience. - 2+ years of relevant experience, ideally in a health-tech startup environment. - Organized and detail-oriented – a builder and lover of "process". - Ability to multitask in a dynamic, fast-paced, start-up environment. - A strong operator who thrives in creating structure out of ambiguity. - Familiarity with product management tools such as Jira, Confluence, Notion, Miro, Asana or comparable platforms. - Strong written communication skills — you write clearly and know how to make documentation people actually read and use. - Highly organized with strong attention to detail; comfortable managing multiple workstreams at once. - A collaborative, service-oriented mindset — you take pride in enabling others to do their best work. Benefits - Generous PTO. - Paid family leave. - Comprehensive medical, dental, vision, and life insurance. - Stock options.

Role Description The Product Manager, Commercialization & Product Operations plays a key role in aligning Product, Engineering, and go-to-market teams to ensure products and features are successfully launched, adopted, and operationalized across the business. - Coordinate cross-functional efforts throughout the product lifecycle. - Support launch readiness and manage product intake and prioritization inputs. - Maintain visibility into timelines, dependencies, and risks. - Work closely with stakeholders across Product, Engineering, Sales, Marketing, Operations, Finance, Legal, and Training. This is an ideal opportunity for a product operations or product management professional with experience in payments, fintech, or other fast-paced B2B environments who enjoys bringing structure, collaboration, and operational excellence to product initiatives. Qualifications - 4–7+ years of experience in product management, product operations, or program management with direct involvement in product launches. - Experience in payments, fintech, or other regulated B2B environments. - Demonstrated exposure to end-to-end product lifecycle, including launch coordination and post-launch evaluation. - Experience supporting cross-functional commercialization efforts (Sales, Marketing, Operations, Finance, Legal). - Familiarity with tools such as Jira, Craft, and Salesforce. - Strong analytical skills with the ability to synthesize qualitative and quantitative inputs into actionable insights. - Working knowledge of customer segmentation, market dynamics, and B2B buying behavior. - Effective communication skills with the ability to align cross-functional teams and surface risks. - Bachelor’s degree in Business, Engineering, Computer Science, or related field (or equivalent experience). Requirements - Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations. - Desk-based work with prolonged periods using a computer and sitting for extended periods. - Travel Component: <5%; as required. Benefits - Comprehensive range of benefits to support overall well-being, both personally and professionally. - Medical coverage, financial benefits, and wellness support tailored to your needs.

• Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement • Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing • Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews • Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs • Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence • Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews • Leading tooling and systems strategy for product management platforms, workflows, and documentation standards • Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency • Identifying operational bottlenecks and implement continuous improvement initiatives across teams • Supporting strategic initiatives including organizational scaling, change management, and process transformation • Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement