Remofirst

• Coordinate annual corporate obligations, including annual filings, franchise taxes, business licenses, corporate secretarial requirements and regulatory compliance tracking. • Review, draft, negotiate and coordinate execution of a wide range of commercial agreements, including NDAs, service agreements, amendments, reseller agreements, partner documentation, and vendor contracts. • Support international expansion projects by coordinating with local counsel, corporate service providers, and internal stakeholders on regulatory, operational and employment-related matters. • Assist with immigration, visa, and global mobility matters, including coordination of compliance requirements related to employee onboarding and cross-border workforce arrangements. • Conduct multi-jurisdictional legal and regulatory research related to employment models, EOR services, licensing requirements, operational setup and corporate governance. • Support employment-related matters, including termination processes, settlement coordination, compliance reviews, escalation management, and collaboration with cross-functional teams on sensitive employee issues. • Maintain and improve internal legal trackers, compliance databases, contract repositories and document management systems to ensure accurate and up-to-date records. • Contribute to process optimization, workflow automation, template standardization and knowledge management initiatives across the legal and corporate functions.

• Drive clarity, speed, and excellence across our product organization. • Act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal). • Create leverage for the product team—through structured processes, actionable data, and proactive communication. • Ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously.

• Drive clarity, speed, and excellence across our product organization. • Act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal). • Create leverage for the product team—through structured processes, actionable data, and proactive communication. • Ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously.

• Own the end-to-end visa and mobility lifecycle for assigned hires, from pre-hire eligibility through onboarding, ongoing employment and Visa renewals, providing guidance and updates throughout the process. • Act as the primary point of contact for customers and employees on work permits and visa-related matters. • Ensure all cases progress according to defined timelines, cut-offs, and compliance requirements. • Manage complex, high-stakes cases with empathy, clarity, and precision. • Anticipate risks and escalate early when timelines, documentation, or compliance are at risk. • Handle escalations calmly and compassionately while maintaining operational rigor. • Ensure all cases are managed in alignment with local labor laws and EOR-specific regulations. • Prepare, review, and process employment contracts and amendment documentation. • Maintain accurate records and in platform information. • Proactively educate customers and employees on visa processes and timelines, and local immigration and employment considerations. • Set clear expectations upfront to reduce escalations and rework. • Confidently guide stakeholders through trade-offs and “what’s possible vs. what’s not”, ensuring they have access to necessary resources. • Handle sensitive conversations while maintaining confidentiality and professionalism. • Identify opportunities to improve knowledge material, processes and enhance the overall experience for clients and employees. Contribute to improving playbooks and SOPs, templates and documentation, and internal knowledge, country guides and enablement materials. • Stay up to date on labor law changes, compliance requirements, and best practices in the EOR industry. • Provide structured feedback to Product and Strategic Programs team, to help productize mobility services

• Review flagged contractor onboarding cases, including KYC documentation, identity verification discrepancies, and incomplete or inconsistent submissions. • Manage the queue of manual reviews generated by stricter compliance controls, applying sound judgment to approve, escalate, or reject cases. • Review changes to legal identity and tax data submitted by contractors, assessing legitimacy and flagging anomalies. • Investigate beneficiary and bank account setup issues, including name mismatches, duplicate account risk, and potential fraud indicators. • Support re-verification workflows and in-life monitoring processes to ensure continued compliance throughout the contractor engagement. • Track and act on regulatory or policy changes that affect active contractor relationships. • Partner with the CX team on contractor and client-facing communications related to compliance matters, while retaining ownership of all compliance decisions and determinations. • Serve as the compliance subject matter expert in operational conversations involving contractor lifecycle issues. • Identify recurring compliance issues and patterns across the case queue, and feed structured insights back to the Product team to drive automation and reduce manual review volume over time. • Contribute to the development and refinement of internal compliance policies, playbooks, and decision frameworks.

• Designing and implementing data architectures • Data modeling • Collaboration with Data Engineers and Data Analysts

• Own the health and retention of a defined portfolio of customers, ensuring consistent value realization and satisfaction. • Partner cross-functionally to proactively resolve issues affecting client experience or employee experience. • Develop and execute customer health and retention strategies. • Maintain accurate and current records of customer health, sentiment, and engagement in HubSpot and the platform. • Identify and remove operational blockers to speed up time-to-revenue and time-to-value.

• Own the health and retention of a defined portfolio of customers, ensuring consistent value realization and satisfaction. • Partner cross-functionally to proactively resolve issues affecting client experience. • Develop and execute customer health and retention strategies. • Maintain accurate and current records of customer health, sentiment, and engagement. • Partner with Hiring Success Managers to ensure committed hires are activated efficiently. • Identify and remove operational blockers to speed up time-to-revenue. • Identify strategic expansion opportunities across products and countries. • Educate customers on new platform capabilities and services. • Act as a trusted advisor on global employment practices.

• Own a core product area end to end, from strategy and discovery to launch and iteration • Turn problems into clear opportunities and translate them into actionable product plans • Collaborate with design and engineering to ship simple, intuitive, high-quality experiences • Use data, customer insights, and market signals to drive decisions and shape the roadmap • Ensure your product moves quickly, delivers measurable impact, and supports global scale • Work closely with leadership to drive high-level priorities and company-wide outcomes

• Own the health and retention of a defined portfolio of customers, ensuring consistent value realization and satisfaction. • Partner cross-functionally (Support, Onboarding, Offboarding, Payroll, Finance and BOps etc.) to proactively resolve issues affecting client experience or employee experience. • Develop and execute customer health and retention strategies, using data and feedback to anticipate risks and drive recovery plans. • Maintain accurate and current records of customer health, sentiment, and engagement in HubSpot and the platform. • Partner with Hiring Success Managers (HSMs) and clients to ensure that committed FTE hires under the MSA are activated efficiently and on time. • Identify and remove operational blockers to speed up time-to-revenue and time-to-value. • Provide feedback and insights to improve activation processes and onboarding experience. • Identify strategic expansion opportunities across products, countries. • Educate customers on new platform capabilities and complementary services (e.g., RemoVisa, RemoTech, RemoPlus). • Influence buying decisions through trusted relationships and data-backed recommendations. • Cultivate customer advocates by driving strong outcomes and satisfaction. • Encourage positive public feedback (e.g., G2 reviews, case studies, testimonials). • Act as a trusted advisor on global employment, providing clients with informed guidance on country-specific employment practices, supported by our internal resources and local expert network. • Provide structured feedback from clients to XFN teams, to influence roadmap and service improvements.