Digital Sales and Service Representative

Location

United States

Posted

4 days ago

Salary

$15 - $21 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Digital Sales and Service Representative

1-800 Contacts

Role Description At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. This is not just another call center job; apply today to become a part of our amazing company and culture! - Start Date: June 15th, 2026 - Train and work remotely from approved states (Utah, North Carolina, and Texas) - Training: Three weeks (10AM – 5 PM MST, M-F) - 100% attendance is mandatory - Full-time (40 hours per week) - Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts, depending on staffing needs - Starting base pay: $15.00 per hour + bonus potential of up to $6/hr - Required weekend shift Qualifications - High school diploma (or GED equivalent) - 2-3 years minimum customer service experience - Great typing skills (at least 40 words per minute) and technical proficiency - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Ability to multitask and prioritize at the same time - Positive, driven and solution-oriented mindset - Ability to show up to work on time and work your scheduled shift Requirements - Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more - This is a sales job; you will consult customers on the best value for their contact lens purchases on each call - Reply to incoming emails or mms from customers as business needs require - Proactively communicate and engage with your manager and team members to be successful in a virtual work environment - Request prescriptions via phone from eye care providers as needed - Provide world-class customer service in a fast-paced, dynamic environment - Identify and resolve problems in a way that creates a positive customer experience - Maintain high performance metrics including revenue per chat, quality, availability, and timeliness metrics - Abide by 1-800 Contacts policies and procedures as identified and amended from time to time - Live the company values: Big Hearted, Unconventional, Tenacious, Better Together - Perform other duties as assigned by leadership Benefits - Monthly performance bonuses for those who qualify (up to $6 per hour) - Ownership of your development with support from leaders dedicated to fostering growth - Bi-annual performance reviews - A safe, respectful, and inclusive work environment - Amazing medical, dental, and vision coverage - 401(k) match - Free eye exams for your immediate family and dependents - Deep discounts on contact lenses, glasses lenses, and glasses frames - Tuition reimbursement for eligible courses - Approved remote working locations (permanent residence): North Carolina, Texas, and Utah

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