1-800 Contacts

Role Description At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. This is not just another call center job; apply today to become a part of our amazing company and culture! - Start Date: June 15th, 2026 - Train and work remotely from approved states (Utah, North Carolina, and Texas) - Training: Three weeks (10AM – 5 PM MST, M-F) - 100% attendance is mandatory - Full-time (40 hours per week) - Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts, depending on staffing needs - Starting base pay: $15.00 per hour + bonus potential of up to $6/hr - Required weekend shift Qualifications - High school diploma (or GED equivalent) - 2-3 years minimum customer service experience - Great typing skills (at least 40 words per minute) and technical proficiency - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Ability to multitask and prioritize at the same time - Positive, driven and solution-oriented mindset - Ability to show up to work on time and work your scheduled shift Requirements - Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more - This is a sales job; you will consult customers on the best value for their contact lens purchases on each call - Reply to incoming emails or mms from customers as business needs require - Proactively communicate and engage with your manager and team members to be successful in a virtual work environment - Request prescriptions via phone from eye care providers as needed - Provide world-class customer service in a fast-paced, dynamic environment - Identify and resolve problems in a way that creates a positive customer experience - Maintain high performance metrics including revenue per chat, quality, availability, and timeliness metrics - Abide by 1-800 Contacts policies and procedures as identified and amended from time to time - Live the company values: Big Hearted, Unconventional, Tenacious, Better Together - Perform other duties as assigned by leadership Benefits - Monthly performance bonuses for those who qualify (up to $6 per hour) - Ownership of your development with support from leaders dedicated to fostering growth - Bi-annual performance reviews - A safe, respectful, and inclusive work environment - Amazing medical, dental, and vision coverage - 401(k) match - Free eye exams for your immediate family and dependents - Deep discounts on contact lenses, glasses lenses, and glasses frames - Tuition reimbursement for eligible courses - Approved remote working locations (permanent residence): North Carolina, Texas, and Utah

Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture! - Start Date: Monday, May 4th, 2026 - Location: Train and work remotely from approved states (Utah, Texas and North Carolina) - Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory) - Full-Time: 40 hours/week - Shifts: Hiring for afternoon/evening shifts at this time, including 1 required weekend shift each week (Saturday preferred) - Pay: $15/hour + bonus potential up to $6/hour What you’ll do - Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. - Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. - Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. - Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. - Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. - Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. - Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction. What you'll need - 2-3 years minimum customer service experience - Inbound sales and Contact Center experience a plus! - A goal-getter mentality, always striving to crush metrics and share our amazing products with customers - A fun, friendly personality that loves connecting with customers in unexpected and engaging ways - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - Computer literacy skills with the ability to type at least 40 wpm - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Positive, driven and solution-oriented mentality - Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah Why you'll love us - Monthly performance bonuses for those who qualify - Ownership of your development with support from leaders dedicated to fostering growth - Bi-annual performance reviews - A safe, respectful, and inclusive work environment Perks - Amazing medical, dental, and vision coverage - 401(k) match - Deep discounts on contact lenses, glasses lenses and glasses frames - Tuition reimbursement for eligible courses Who we are SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15—$15 USD *For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Hourly Range $15—$15 USD

Role Description At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission. Our rockstar agents have a reputation for going above and beyond to WOW our customers. - Start Date: April 13, 2026 - Train and work remotely from approved states (Utah, North Carolina, and Texas) - Training: Three weeks (10 AM – 5 PM MST, M-F) - 100% attendance is mandatory - Full-time (40 hours per week) - Looking for early morning or evening schedules, depending on staffing needs - Starting base pay: $15.00 per hour + bonus potential of up to $6/hr - Required weekend shift Qualifications - High school diploma or equivalent experience - 2-3 years minimum customer service experience - Great typing skills (at least 40 words per minute) and technical proficiency - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Positive, driven and solution-oriented mentality - Ability to show up to work on time and work your scheduled shift Requirements - Answer incoming chats (up to 3 at a time) - Consult customers on enhancing the value of their contact lens purchase - Proactively communicate and engage with your manager and team members to be successful in a virtual work environment - Provide top-notch customer service in a fast-paced, dynamic environment - Identify and resolve problems in a way that creates a positive customer experience - Maintain high performance metrics including revenue per call, quality, availability, and dependability - Live our company values: Big Hearted, Unconventional, Tenacious, Better Together Benefits - Amazing medical, dental, and vision coverage - 401(k) match - Free eye exams for your immediate family and dependents - Deep discounts on contact lenses, glasses lenses, and glasses frames - Tuition reimbursement for eligible courses - Approved remote working locations (permanent residence): North Carolina, Texas, and Utah

Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture! - Start Date: Monday, April 6, 2026 - Location: Train and work remotely from approved states (Utah, Texas and North Carolina) - Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory) - Full-Time: 40 hours/week - Shifts: Hiring for afternoon/evening shifts at this time, including 1 required weekend shift each week (Saturday preferred) - Pay: $15/hour + bonus potential up to $6/hour What you’ll do - Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. - Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. - Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. - Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. - Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. - Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. - Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction. What you'll need - 2-3 years minimum customer service experience - Inbound sales and Contact Center experience a plus! - A goal-getter mentality, always striving to crush metrics and share our amazing products with customers - A fun, friendly personality that loves connecting with customers in unexpected and engaging ways - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - Computer literacy skills with the ability to type at least 40 wpm - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Positive, driven and solution-oriented mentality - Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah Why you'll love us - Monthly performance bonuses for those who qualify - Ownership of your development with support from leaders dedicated to fostering growth - Bi-annual performance reviews - A safe, respectful, and inclusive work environment Perks - Amazing medical, dental, and vision coverage - 401(k) match - Deep discounts on contact lenses, glasses lenses and glasses frames - Tuition reimbursement for eligible courses Who we are SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15—$15 USD *For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Hourly Range $15—$15 USD

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing exceptional customer service as an Outbound Sales Representative at 1-800 Contacts. - Process automated outbound calls to existing customers about upcoming expiring prescriptions and reorder reminders - Consult customers on the best value for their contact lens purchases on each call - Support customers through other platforms when business needs arise, including outbound support calls, inbound calls, chat, mms, and emails (Training will be provided where needed) - Identify and resolve concerns in a way that creates a positive customer experience - Maintain high performance metrics including revenue per call, quality, availability, and timeliness metrics - Be able to problem solve and think fast keeping the customer and company in mind - Abide by 1-800 Contacts policies and procedures as identified and amended from time to time - Live the company values: Big Hearted, Unconventional, Tenacious, Better Together - Perform other duties as assigned by leadership Qualifications - High school diploma (or GED equivalent) - Great typing skills (at least 35 words per minute) - Technical aptitude - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - A private, dedicated workplace, free from interruption or distraction that provides confidentiality - Positive, solution-oriented mindset - Ability to show up to work on time and work your scheduled shift Requirements - Full-time (40 hours per week) - Starting base pay: $15/hour plus bonus potential - Shifts between 7am-7pm MST - Required Saturday shift Benefits - Amazing medical, dental, and vision coverage - 401(k) match - Free eye exams for your immediate family and dependents - Deep discounts on contact lenses, glasses lenses and glasses frames - Tuition reimbursement for eligible courses - Approved remote working locations (permanent residence): North Carolina, Texas, Utah